True Renewable Energy reviews

Jonah W brought True Renewable Energy in to evaluate an aging HVAC system that was clearly on its last legs. Patrick, the company rep who came out, took one look and immediately recognized the problem. He had been worried they wouldn’t qualify for financing, but Patrick and the team pushed through the approval process for them. The new AC was upgraded and installed within days, and he spent the summer comfortable without another worry. The clearest takeaway from Jonah’s experience: prompt, confident diagnosis combined with fast financing and same-week installation turned what felt like a major headache into a quick, usable fix.

Keisha H regrets hiring the company to put three mini-split HVAC units and solar panels on her roof in 2019. She has been calling them since 2020 to finish promised maintenance, but all three HVAC units keep leaking. The installer was supposed to pull city permits and never did, and by 2025 the solar array still isn’t producing — she has been paying more than $300 a month in bills for the past two years while being told the panels produce nothing. The company stopped returning calls and emails, she calls them a scam, and she intends to take legal action. The standout takeaway: six years after installation, unpermitted work, persistent HVAC leaks, and essentially nonfunctional solar left her pursuing a lawsuit rather than a service solution.

This homeowner signed with TRE in June 2017 for a 26-panel installation at their Pleasant Hill property and ended up spending the next year untangling a string of installation, communication, and billing failures. They found that TRE never notified the City of Pleasant Hill of the correct panel locations and placed eight of the 26 panels in a spot that only gets about 1½ hours of sun per day when the leaves are off the trees. TRE also failed to stay in touch with PG&E after the homeowner refused a smart meter, which triggered a 70-day penalty from the utility. Clear Solar Solutions Inc. repeatedly called TRE for payment on materials that had been expected to correct TRE’s mistakes, but TRE avoided those calls. TRE left the LGChem battery, the I/O metering unit, and the inverter improperly connected; the homeowner fixed the SolarEdge account and profile themselves and arranged for LGChem to fly a technician in from Michigan to recharge a battery TRE had left dead for months. Work that subcontractor Green Wolf Energy completed under the assumption TRE would pay with “future jobs” never got paid; TRE even expected GWE to front materials for work TRE had already been paid for. TRE made

Sharon M recently had a shingle roof installed on her home. She found the installation crew consistently professional and ended up very pleased with the workmanship. Customer service matched the on-roof performance, keeping communication smooth. The standout was that the skilled crew plus attentive customer support made recommending the company to friends an easy choice.

Rebecca N. discovered three and a half years after installation that her solar panels had been installed incorrectly and were not sending any power to offset her PGE bill. As a result she accrued nearly $10,000 in true-up charges. When she tried to reach the installer, calls went unanswered, so she lodged complaints with the Better Business Bureau and the contractor licensing board. After years with no exported power and no response from the company, she now faces almost $10,000 in charges and is pursuing formal complaints.

Reis paid $21.5k in 2017 for high-efficiency furnace and air conditioning units. Five years later, on Oct. 22, he discovered during an annual inspection that the furnace the company had contracted to replace was never changed. He ended up out the full payment while the promised replacement never happened — the discovery at that inspection is the detail that sticks.

Tom H., a Bay Area homeowner installing solar panels, searched tirelessly for a company that balanced a competitive price with a smooth customer experience. He jumped through hoops comparing options until he found True Renewable Energy, which rose above the rest by staying consistently communicative — walking him through what to expect at each step and then delivering on that timeline. The thing that stuck with him was the clear, plain explanation of the process and the follow-through, so the installation felt predictable instead of chaotic.

Vicente hired True Renewable Energy a year ago to install a $75,000 solar system on his commercial property in Oakland. He ended up with equipment that never worked for a single day. He phoned John Garcia, the VP, and Mike Hashimi, the President, more than 30 times; neither executive returned a call. John had been his best friend and promised everything until the company collected the payment; after that, the relationship went radio silent. Now he accuses the company of fraud and faces losing the property in November because the system never produced power and he hasn’t received the promised support. The striking detail here: a paid, commercial-grade installation that never functioned and top executives who stopped answering calls, leaving him on the brink of foreclosure.

Marian J. started with a consultation that felt respectful but quickly discovered the salesperson pushing extra services she didn’t want. She held firm and chose only new windows and a solar battery that fit her budget. The windows installation got scheduled and she paid, but the solar battery never received a booking. She left several messages and kept waiting for a callback; no one has returned her calls and the battery remains unpaid-for in terms of installation. The standout problem for her: she paid for the battery-related work but still has no installation date and no return calls from the company.