Underline Energy Concepts reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Underline Energy Concepts delivers solid work, but communication gaps can derail the experience. We found 68 reviews describing smooth installations with courteous crews who vacuumed up roof nails and arrived on time, and one homeowner told us installers brought a portable toilet for a multi-day reroof so workers wouldn't track through the house. The post-install support stands out: 26 reviews describe proactive monitoring, with the company calling customers when a panel stops communicating before the homeowner even notices. One customer had a solar circuit breaker fail on a Friday evening five years after install; electricians arrived within hours, explained the fix, and reinforced the wiring for future safety. But we also uncovered a pattern of botched project handoffs. Three long reviews detail months-long permitting limbo, roofers who had to tear off and reinstall shingles twice because someone forgot to prep for solar brackets, and unannounced morning arrivals with zero advance warning. In one case, a roof leak appeared two weeks post-install, the owner threatened legal action over a negative review, and the customer paid out-of-pocket for a third-party inspection to prove the leak wasn't solar-related.
If you value long-term support over flawless logistics, Underline is a reasonable pick. Most crews leave your yard cleaner than they found it, and the monitoring team will catch inverter failures before you do. But if a project coordinator ghosts you for weeks or assigns three different reps without warning, you'll wish you'd paid more for a company that syncs calendars.
Reviews That Shaped Our Verdict
Yee Wah F. had Underline install a new roof and solar system several years ago, and recently encountered a failure in the line to the solar circuit breaker that had been part of that original installation. They called Underline late on a Friday, and Sal immediately dispatched a team of electricians to the house. James and Paco (Francisco) arrived on time, explained what had failed, walked through how they would fix and reinforce the circuit for future safety, and completed the repair in just over an hour. The crew stayed long enough to confirm everything was working properly, maintained a professional manner throughout, and left the homeowner feeling secure about the system. The clearest takeaway: a Friday-night call drew an on-time response that not only repaired the breaker quickly but also strengthened the installation years after the original job, showing Underline follows through on service.
Thomas B. hired Underline Energy Concepts to replace the roof on his two-story home and add five extra solar panels, after collecting bids from four well-rated companies on Yelp. He discovered early on that Eddie from UEC focused less on hard sells and more on teaching: Eddie walked him through roofing materials and shingle types, then ran the numbers until the project fit the family’s budget — even tacking on a few needed items at little or no extra charge. The crew began on schedule and stripped the entire roof; Thomas admits he wasn’t prepared for how much old wood, nails, and tile would come off, but the team cleaned up at the end of every day and ran a magnet over the yard so no loose screws threatened car tires or little feet. The roofers worked from sunrise to sunset, brought a Port-a-Potty for the multi-day job, and needed minimal direction once the scope was set — Thomas stayed home during work hours in case anything came up, but mostly watched things move smoothly. In the end, the family ended up with a roof they love and five extra panels that feel like a long-term investment. Having lived in the house more than a decade, they had expected a modest first project, but
Elizabeth picked Underline because their quote beat other local companies. She signed a contract in November and, by the second week of December, discovered the permits and paperwork were in order — only to find her file had been misplaced. After multiple calls and emails she finally reached someone who dug into the mistake, and an installation date landed in February. The install mostly wrapped up in a single day, but then the follow-up became chaotic: over the next four mornings different company representatives showed up unannounced between 7:00 and 7:30 a.m. to “finish” loose ends, without advance notice about how long they’d be on the property or what they would do. One worker was caught on the homeowner’s Ring camera urinating on the side yard. Another worker, arriving unexpectedly at 7 a.m., forged Elizabeth’s signature on a document for a city permit after she didn’t answer the door. Two weeks after the crew finished, two roof leaks appeared. Underline came out quickly to inspect, but then emailed a quote charging extra to fix the damage. Back-and-forth over responsibility followed; Elizabeth escalated the problem with the owner and, instead of resolving it, was met by,
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 86
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 10 years
Operating longer than most installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
Yee Wah F. had Underline install a new roof and solar system several years ago, and recently encountered a failure in the line to the solar circuit breaker that had been part of that original installation. They called Underline late on a Friday, and Sal immediately dispatched a team of electricians to the house. James and Paco (Francisco) arrived on time, explained what had failed, walked through how they would fix and reinforce the circuit for future safety, and completed the repair in just over an hour. The crew stayed long enough to confirm everything was working properly, maintained a professional manner throughout, and left the homeowner feeling secure about the system. The clearest takeaway: a Friday-night call drew an on-time response that not only repaired the breaker quickly but also strengthened the installation years after the original job, showing Underline follows through on service.
Steven N. went solar with Underline about five years ago and discovered the relationship didn't end when the installers left. He found the company unusually honest and fairly priced, and the real standout has been their aftercare: Underline routinely calls him if something in the system looks off. Over half a decade he has had no customer-service headaches, just proactive check-ins and quick follow-up when needed. That level of post-install attention is why he has sent multiple people their way and continues to rely on them to monitor his system.
Steve chose Underline more than a year ago and, after a full season of use, ran into a summer problem: his inverter stopped working, likely overheated by high temperatures and the system’s peak output. He contacted Jesse and the team, who moved quickly — because they had a replacement inverter on hand, they arranged a warranty swap and had the system back up within days instead of the months he’d feared. He appreciated that Underline had anticipated issues by keeping parts in stock and smoothing the paperwork so the repair felt effortless. In the end he walked away with a functioning system and a photo of his Sense monitor finally showing energy production — a small but satisfying confirmation that the outage was over. The thing that stuck with him was the fast, well-prepared response: minimal downtime because the company stocked the part and handled the warranty promptly.