Uptown Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
This company has serious operational problems that make it too risky to hire. We found a customer who went two full years without a working monitoring system, racking up over $2,300 in utility bills because Southern California Edison couldn't track the solar production his roof was supposedly generating. Another homeowner had 20 panels blocking their driveway for a week and a half after installers left mid-job, then waited a month with an electrical box torn out and no one answering calls to finish the work. Only 2 reviews in our sample mentioned value in a positive light, while 7 flagged sales conduct as problematic. The pattern extends beyond installations: former employees report sudden layoffs with no explanation and unpaid wages, and multiple customers describe pushy door-to-door reps who schedule appointments and then ghost entirely. One reviewer summed it up after being promised a callback that never came: "They don't care about the customer, only the immediate sale." If you need a solar installer you can count on to finish the job and answer the phone afterward, keep looking.
If you're weighing Uptown Solar against other options, we'd cross them off your list. The combination of unfinished installations, unresponsive support, and aggressive sales tactics suggests a company that struggles with basic follow-through.
Reviews That Shaped Our Verdict
Matthew S. hired the company to install about 20 solar panels on his roof. A crew arrived on a Thursday but spent the day without finishing any work; they unloaded the panels and left them stacked across his driveway. The next day it rained and those panels sat in the driveway for another week and a half, blocking access while no installation progress was made. A month after the job began the panels were finally on the roof, but the installers left a large hole where the electrical box should be and the company stopped answering calls. He ended up with an incomplete installation, a disrupted driveway for weeks, and no clear way to get the remaining work finished.
Carolyn M. agreed to a home visit to explore buying solar and welcomed a professional, knowledgeable salesman who answered questions and even helped them sketch a tentative contract. She explained they were emerging from a recent financial hardship that had dented her credit; the rep assured her that wouldn’t be a problem and they moved forward. Then the company went silent. After a few weeks with no calls or emails, she phoned the rep only to be told flatly that they couldn’t qualify — with no conversation about next steps, no offer to revisit the opportunity in a few months, and no follow-up of any kind. As a real estate professional herself, she felt especially shortchanged: she could have generated referrals, yet the team treated her as only a potential immediate sale and left her in the dust. What bothered her most was the pattern this suggested — if they vanish before the sale is made, what would post‑installation support look like? Because of that silence and lack of care, she won’t give them another chance even if her circumstances change.
William paid for a rooftop solar installation on his home and discovered the system never produced usable, credited energy because it wasn’t being monitored or connected properly. He calculates $2,341.40 in lost energy credits from Southern California Edison across two Net Energy Metering periods — $1,300.61 from 09/30/2016 to 10/18/2017 and $1,040.79 from 10/18/2017 to 10/17/2018 — and demands reimbursement for that amount. He traced the problem to basic installation and commissioning failures. A Sun Systems inspection (sent at Uptown Solar’s request) found the power inverter unconnected or not working, the photovoltaic system monitor not connected or not working, and the internet router that would let him view production not connected or not working. Because monitoring never got set up, SCE has refused to credit any solar production, and he has been billed for electricity a second year despite panels on the roof. He first contacted Uptown Solar on January 8, 2018; Uptown passed the case to its maintenance contractor, Sun Systems, which performed the inspection and issued recommendations that Uptown has not approved or completed. He holds Uptown Solar and specific employees —–
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 41
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 12 years
Operating longer than most installers in the market.
BBB Rating
Not BBB rated.
Review Patterns
Contractor License
License information could not be confirmed.
What You Can Expect
Ike picked Uptown Solar for a residential solar installation and watched the team handle everything from the first solicitation through the final flip of the switch and the billing. He experienced standout responsiveness: Area Manager Chuck Goforth and Project Manager Na Chan guided the process, while home‑network installers Katrina, Randy Garcia and Zuber stayed involved at every step. Whenever questions or concerns came up, the crew answered immediately and never took more than 24 hours to follow up. The project closed out with the system energized and the finances settled, and what stuck with him most was the constant, fast communication and the specific people who saw the job through.
David Z. chose Solar Day to buy solar for his home and had Uptown Solar/Solarium handle the installation. The whole project moved quickly — about eight weeks from start to finish — and unfolded without hiccups. The installation crew and electrician Ian worked cleanly and efficiently, keeping the process hassle-free and painless. He walked away impressed by the smooth coordination between the seller and the installers; the eight-week turnaround and Ian’s workmanship are what he remembers most.
Carolyn M. agreed to a home visit to explore buying solar and welcomed a professional, knowledgeable salesman who answered questions and even helped them sketch a tentative contract. She explained they were emerging from a recent financial hardship that had dented her credit; the rep assured her that wouldn’t be a problem and they moved forward. Then the company went silent. After a few weeks with no calls or emails, she phoned the rep only to be told flatly that they couldn’t qualify — with no conversation about next steps, no offer to revisit the opportunity in a few months, and no follow-up of any kind. As a real estate professional herself, she felt especially shortchanged: she could have generated referrals, yet the team treated her as only a potential immediate sale and left her in the dust. What bothered her most was the pattern this suggested — if they vanish before the sale is made, what would post‑installation support look like? Because of that silence and lack of care, she won’t give them another chance even if her circumstances change.