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Urban Energy Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
We found an installer who still answers the phone years after the panels go up. Urban Energy Solar earned perfect scores in every category we analyzed, anchored by 13 reviewers who praised follow-up support unprompted. One homeowner called at 5pm about a ceiling leak, convinced the solar installation was to blame. Mark Mendoza, the owner, had a crew out by 8am the next morning and sent his roofer the day after when they discovered the leak wasn't even solar-related. That kind of warranty work on someone else's mistake is rare. Sixteen reviews singled out craftsmanship with specifics: daily cleanup, stucco and drywall repairs painted to match original finish, conduit runs hidden inside walls. Mark's team also handles all permitting and utility coordination, which nine customers cited as hassle-free. One outlier review criticized missed appointments and poor communication, so if you need constant project updates, confirm response expectations upfront. But if you want an installer who'll chase down roof issues 13 years after your panels went live (as one couple reported), the track record speaks for itself.
If you're weighing purely on initial quote speed, you may find a faster proposal elsewhere. But if you want a local installer who photographs roof problems, quotes repairs same-day, and still picks up the phone a decade later when something leaks, Urban Energy Solar is worth the wait.
Reviews That Shaped Our Verdict
During the first heavy rain of the season, David Chandler discovered water dripping from his ceiling in a house that had a solar system installed by Urban Energy Solar a couple of years earlier. He phoned owner Mark Mendoza at 5:00 PM; Mark sprang into action and arranged for a crew to be at the house by 8:00 AM the next morning. Technicians traced the leak and determined the solar installation wasn’t the cause, but Mark still had his roofer come back the following day and fix the problem. He walked away impressed by the company's hands-on responsiveness — an owner who answered an after-hours call and organized a morning visit — and by the quality, professionalism and integrity that showed up in how they handled a concern even when they weren’t at fault. The clearest takeaway: a 5:00 PM call turned into an 8:00 AM crew on the roof.
Tyler L. first met Mark in 2023 when Mark’s crew stepped in to fix a persistent problem on his SunPower array after other contractors had failed; Mark diagnosed the fault and corrected it. Fast-forward to 2025: Tyler was preparing to re-roof his ranch-style home and needed 31 panels removed and reinstalled — a tricky job because he had two separate SunPower installations from 2014 and 2022. After collecting more than ten quotes, he reconnected with Mark, who quickly identified what the job would require and walked him through the potential complications of uninstalling and reinstalling panels from two different eras. The crew completed the teardown in one day and the reinstall in one day, without any glitches, and left both arrays working as they should. What stuck with him was the combination of technical know-how and speed: two days, 31 panels, two different systems, and no surprises — the result Urban Energy delivered.
Brian R. began looking into solar in August 2016 after he and his wife bought an electric vehicle. He shopped around—big radio names, Yelp, friends—collected four formal estimates and still left most conversations with nagging questions about experience, warranties, output and timelines, so he stayed hesitant about such a large, permanent investment. Then he connected with Keith W. at Urban Energy, and the search finally clicked into place. Keith spent roughly four hours on the phone with him over a couple of weeks, traded numerous emails, and laid out several tailored options. Keith sent photos, spec sheets, pricing and layout proposals, and even called the local utility to confirm the maximum system size that would cover future EV needs. Satisfied by that level of detail, he signed with Urban Energy in mid-September and chose to buy the system outright rather than lease. He ended up with 26 LG Neon 2 315 W panels, a single SolarEdge inverter and 26 SolarEdge power optimizers—an array estimated to produce about 12,200 kWh per year. Urban Energy handled all permits, plan submissions and rebate paperwork with the city and the power company. The office kept him updated, and about
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 95
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 10 years
Operating longer than most installers in the market.
BBB Rating
Not BBB rated.
Review Patterns
Contractor License
License information could not be confirmed.
What You Can Expect
Tyler L. first met Mark in 2023 when Mark’s crew stepped in to fix a persistent problem on his SunPower array after other contractors had failed; Mark diagnosed the fault and corrected it. Fast-forward to 2025: Tyler was preparing to re-roof his ranch-style home and needed 31 panels removed and reinstalled — a tricky job because he had two separate SunPower installations from 2014 and 2022. After collecting more than ten quotes, he reconnected with Mark, who quickly identified what the job would require and walked him through the potential complications of uninstalling and reinstalling panels from two different eras. The crew completed the teardown in one day and the reinstall in one day, without any glitches, and left both arrays working as they should. What stuck with him was the combination of technical know-how and speed: two days, 31 panels, two different systems, and no surprises — the result Urban Energy delivered.
During the first heavy rain of the season, David Chandler discovered water dripping from his ceiling in a house that had a solar system installed by Urban Energy Solar a couple of years earlier. He phoned owner Mark Mendoza at 5:00 PM; Mark sprang into action and arranged for a crew to be at the house by 8:00 AM the next morning. Technicians traced the leak and determined the solar installation wasn’t the cause, but Mark still had his roofer come back the following day and fix the problem. He walked away impressed by the company's hands-on responsiveness — an owner who answered an after-hours call and organized a morning visit — and by the quality, professionalism and integrity that showed up in how they handled a concern even when they weren’t at fault. The clearest takeaway: a 5:00 PM call turned into an 8:00 AM crew on the roof.
Ruth B. had solar panels on her roof for more than 13 years and had long been frustrated trying to find a competent, responsive, reasonably priced company to fix leaks and handle basic maintenance. When a new leak appeared, Mark climbed onto the roof, photographed the damage, showed them exactly where water was getting in, and gave a firm price and a completion date. The crew arrived on the promised day, fixed the problem at the quoted price, and left the roof watertight. She and her husband Lowell walked away relieved — after years of intermittent problems and difficult-to-reach contractors, the clear on-site diagnosis and the company’s straight follow-through were the memorable details.