Urban Energy Solar reviews

Tyler L. first met Mark in 2023 when Mark’s crew stepped in to fix a persistent problem on his SunPower array after other contractors had failed; Mark diagnosed the fault and corrected it. Fast-forward to 2025: Tyler was preparing to re-roof his ranch-style home and needed 31 panels removed and reinstalled — a tricky job because he had two separate SunPower installations from 2014 and 2022. After collecting more than ten quotes, he reconnected with Mark, who quickly identified what the job would require and walked him through the potential complications of uninstalling and reinstalling panels from two different eras. The crew completed the teardown in one day and the reinstall in one day, without any glitches, and left both arrays working as they should. What stuck with him was the combination of technical know-how and speed: two days, 31 panels, two different systems, and no surprises — the result Urban Energy delivered.

During the first heavy rain of the season, David Chandler discovered water dripping from his ceiling in a house that had a solar system installed by Urban Energy Solar a couple of years earlier. He phoned owner Mark Mendoza at 5:00 PM; Mark sprang into action and arranged for a crew to be at the house by 8:00 AM the next morning. Technicians traced the leak and determined the solar installation wasn’t the cause, but Mark still had his roofer come back the following day and fix the problem. He walked away impressed by the company's hands-on responsiveness — an owner who answered an after-hours call and organized a morning visit — and by the quality, professionalism and integrity that showed up in how they handled a concern even when they weren’t at fault. The clearest takeaway: a 5:00 PM call turned into an 8:00 AM crew on the roof.

Ruth B. had solar panels on her roof for more than 13 years and had long been frustrated trying to find a competent, responsive, reasonably priced company to fix leaks and handle basic maintenance. When a new leak appeared, Mark climbed onto the roof, photographed the damage, showed them exactly where water was getting in, and gave a firm price and a completion date. The crew arrived on the promised day, fixed the problem at the quoted price, and left the roof watertight. She and her husband Lowell walked away relieved — after years of intermittent problems and difficult-to-reach contractors, the clear on-site diagnosis and the company’s straight follow-through were the memorable details.

Gordon had Mark install a solar array on his Lakewood ranch-style home last October. The panels have performed flawlessly and visually fit the roof. He now receives roughly a $10 monthly Edison bill that only covers taxes and fees, and because he switched to time-of-use billing he may see a refund when the year closes. On top of that, a friend hired Mark too and Gordon ended up with a referral bonus. The upfront price he paid was noticeably lower than quotes from SolarCity or the HERO program — one of the clearest contrasts that stuck with him.

Ken B. discovered his 12-year-old rooftop system suddenly stopped producing power, and the likely culprit was an inverter that was already two years past its warranty. He called Urban Energy Solar for a service visit, and their technician Raul showed up, quickly confirmed the inverter had failed, and suggested replacing it with a Tesla unit. Ken agreed; Raul installed the new Tesla inverter and got the array back to full operation. What made the experience stick was Raul's professionalism—he worked neatly, took care with the property, and clearly cared about doing the job right—so much so that Ken singled him out as an asset to Urban Energy Solar.

Robert M. chose Urban Energy to install a home solar array and a Powerwall battery. He found the whole process surprisingly smooth: Mark came by to assess where the panels and battery should be placed, appointments stayed on schedule, and the installation proceeded without hiccups. He felt extremely satisfied with the punctual, organized coordination and clear execution. What lingered for him was the ease of the experience — from the site visit to a working system — and that effortless, no-misstep process is the detail he’d highlight to anyone considering them.

Brian had his solar system installed by another company and called Mark when it needed servicing. He found Mark’s crew knowledgeable and fair on price, and they fixed the issues cleanly so he got the outcome he wanted on the first visit. After dealing with the back-and-forth and frustration from the original installer, he appreciated the straightforward, competent approach and now plans to recommend them to friends — his practical takeaway: call Mark’s team first to avoid repeat service headaches.

Robert had already gone through two prior residential solar installs, so this third job with Urban Energy Solar came with expectations. Mark came out to examine the roof and, within days, returned a very competitive proposal; he worked with Robert to fine‑tune the equipment mix and even suggested a few tweaks to improve the existing array. Early on Mark gave a roughly 60‑day lead time, which Robert assumed meant the process would start then — so he was pleasantly surprised when Mark called about 30 days later to ask when they should begin. The installation crew arrived on schedule, stayed professional and courteous, respected the property, neatly stowed tools and materials, and left the site clean. Having had three solar installs, he found this the smoothest and tidiest by far; the detail that sticks with him is the unexpectedly quick start and the meticulous cleanup that made the whole project feel streamlined and respectful.

Joslyn had an old backyard pool solar system that needed repairs. She brought the company in, and the crew tracked down and repaired every leak, leaving the system leak-free. Throughout the work she encountered a professional, knowledgeable, and kind team who handled the job start to finish. The detail that stuck with her: the technicians found and fixed all the leaks while staying calm and courteous, so she ended up with a working pool solar setup and peace of mind.