Valley Heating Cooling Electrical and Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Valley Heating has deep roots in the Bay Area, but serious communication gaps undermine that history. We found 63 reviews describing missed appointments, no-shows, and scheduling chaos that left homeowners waiting weeks for basic repairs. In one case, a technician arrived unannounced at 10 a.m. for an 11 a.m. slot, then showed up without the camera equipment the office had promised for a duct inspection. Another customer replaced an entire AC unit because no one bothered to check the refrigerant lines inside the walls first. The permit process after installation became a months-long ordeal with zero guidance from the company. When service does happen, the technicians themselves often shine. We noticed 253 mentions of solid workmanship, and reviewers single out individuals like John Rangel and Steve for diagnosing problems quickly and explaining fixes in plain terms. But you shouldn't have to hope you get the right person on the right day. The office-to-field disconnect is real, and it's costing this company loyal customers who've used them for decades.
If you have an established relationship with a specific Valley technician and can reach them directly, you may get excellent work. But if you're starting fresh and relying on the scheduling system, expect frustration. The gap between their field expertise and their front-office follow-through is too wide to ignore.
Reviews That Shaped Our Verdict
Mary Ann M. had leaned on Valley Heating on and off for decades, but a routine duct cleaning finally pushed her to walk away. She’d booked the service after skipping cleanings for years and expecting a yearly sweep; instead the crew made two glaring errors that afternoon. First, they shifted a bookcase so they could tape over a Victorian-era vent the homeowner had explained was no longer active. That night her husband pried up the floor and wall grilles and discovered a solid metal box behind the register — air couldn’t possibly flow through that vent. Second, despite Mary Ann repeatedly warning them not to miss any returns, the crew failed to cover a large upstairs ceiling intake that they must have walked beneath several times. Leaving that major return exposed undermined the whole point of the visit. When she called to complain, Valley offered a complimentary duct inspection with a camera — a welcome offer because she’d once found hidden ductwork failure that let warm air spill into the attic. She forgave the mistakes and agreed to the inspection. The appointment was set for 1–5 p.m., but the office called that morning asking to shift it to 11–3. Mary Ann negotiated a firm 11 a
In April 2019 Eva H. discovered her home's air conditioner had stopped blowing cool air and, short on time, called Valley Heating to diagnose and give a quick estimate. The first technician who came out seemed disengaged and concluded there was a leak and low freon, then promised a quote. The next morning a different employee showed up while she was at work to provide that quote and pointed to the EVAP coil in the attic — without anyone checking the freon lines that ran inside the house from the first floor. She agreed to replace the entire AC unit and the EVAP coil, but after installation the system still leaked. It turned out the leak lived inside the walls along the lines to the attic; crews eventually had to cut into a wall to patch the line before the system finally worked. After the hardware problems, the permit and inspection process became a separate ordeal. The company never explained that a city inspection and CERTs payment were required, never guided her through scheduling, and didn’t provide an employee to meet inspectors. The city calls the morning of an inspection with a time window; when Valley scheduled inspections, they frequently didn’t answer the city’s call or ·
When Jeff A.'s air conditioner died on Friday, July 5—right in the middle of a Bay Area heat wave—he scrambled to find a tech who could come quickly. He already had history with Valley Heating, Cooling, Electrical and Solar, so he called them first, but their next opening was August 1. After lining up other options (an available slot on July 9 and quick responses from Sandium and ABS), Valley emailed the morning of July 8 with an unexpected same-day opening, and Jeff booked it because sleeping in an 83°F house wasn't an option. He had researched the problem and suspected a failed start-up capacitor, and when Steve and David arrived, Jeff hoped they had the part. Their diagnostics confirmed the capacitor was the culprit—and crucially, they carried the replacement. In a little over 30 minutes from arrival to departure they replaced the part, got the system running, and left the house cooler. They also wore bootie covers inside, which Jeff appreciated. He remembered ABS for installing his Carrier Infinity system years earlier and liked Sandium’s responsiveness, but what stood out with Valley was the rescue-like timing: a same-day appointment, the needed part on the truck, a fast,知
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 74
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 19 years
Among the longest-standing installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
Barbara Lepiane has relied on Valley Heating, Cooling for many years to handle her home's HVAC needs. She found their technicians consistently honest and professional, and she appreciated that their prices stayed fair and reasonable. That steady mix of trustworthiness, solid workmanship, and straightforward pricing is what kept her coming back.
Katherine A. Preston had Valley replace a furnace a few years earlier, so when her home's electrical panel needed attention she called them back. The crew arrived on time, worked with obvious expertise, and charged a fair price. What set the experience apart was how the technicians walked her through every step and explained the options and trade-offs, leaving her confident she was making the best choice. The technician on this job, Sal Martinez, earned a special shout-out for his clear communication — she left with the issue fixed, a reasonable bill, and a solid understanding of what had been done and why.
When it came time to replace his aging system, Joe G hired Valley Heating and Cooling to install a heat pump and two air handlers in his home. He found the installation team—led by Roberto and Mario—arrived on schedule, worked efficiently, kept the jobsite neat, and patiently answered every question as they went. The project felt especially reassuring because Valley had installed the unit they were replacing back in 2009, so he recognized the longevity of their work and felt he’d gotten his money’s worth. He also appreciated the support from Milton and David during the process and plans to continue using the company; what stayed with him most was the crew’s punctual, tidy workmanship and the continuity of service stretching back to that 2009 install.