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Vision Solar reviews
• updated MAR 3, 2026Loading map...
The Verdict
Vision Solar should be avoided. We analyzed hundreds of reviews and found customers trapped in a nightmare: panels installed but never activated for months or years, while monthly bills roll in for systems that don't work. One homeowner discovered their installer had hired unlicensed contractors from out of state, failed township inspection, sent a worker crashing through their hallway ceiling, then left them waiting another four months for final hookup. Another paid for nearly two years on a system that arced electricity behind the panel (a fire hazard they reported weeks before anyone came out). The pattern is relentless: 97 reviews describe installations left incomplete with zero communication, 90 more cite broken scheduling promises and phantom tree-removal services that were billed but never performed, and 42 allege outright scams (systems sold as 'free' that cost $250/month, inverters that fail after one week, no resolution). Sales reps refuse to leave homes until contracts are signed, sometimes for three hours, and one supervisor berated a customer's pregnant wife over the phone when the couple declined to sign that day. If you're weighing solar quotes, cross Vision Solar off your list immediately.
If you're considering Vision Solar, you're rolling the dice on whether your system will ever work at all. The reviews show a company that collects payments on nonfunctional installations and stonewalls customers for years. Walk away.
3 Stories That Stood Out
Stan A agreed to a deal in December 2021 after a salesman refused to leave until the contract was signed. He watched crews put panels on his ranch-style roof in April 2022, but the follow-through disintegrated into delays and surprises. No installation inspection happened for months; in November someone suddenly taped a permit to his front door long after the work was done. The company’s electrical inspector showed up in early December and the local inspector arrived about two weeks later. After talking with the company inspector, he discovered the firm had hired out-of-area contractors, many of whom were not licensed in Massachusetts. By mid-April he was still waiting for the job to be finished — a system half-closed out, permits and inspections dragging on, and a buyer who regrets trusting the salesman’s promises.
David signed up for a 32-panel system for his Port Orange home expecting his electric bill to drop to roughly $100 a month. The sales rep, Corey Swope, evaluated the roof and said the only hitch was four large oak trees in the backyard — they would need to be removed, he agreed, and the project moved forward. Months later the panels were installed and activated, but the oaks remained, shading roughly half the array. By about 2 p.m. the system produces almost nothing, so the homeowner ended up paying loan payments for panels that don’t deliver the promised savings; his utility bill only halved, and with the panel payments added his outlay is the same or sometimes higher. He chased the company for more than a year and collected a roll call of contacts — Herb (03/2022) and Caylan (09/2022) in concierge roles who handled early communications and photo requests; Ziere (10/2022 and again 06/2023), a manager who promised weekly updates about tree removal and then stopped calling; Corey (11–12/2022), the sales rep who stopped responding after installation; Brandy Saint‑Louis/Trapp (11/2022–01/2023), a Sunrun case manager who initially pushed but then vanished; Sandra Bridel (01/2023), a Sr
sjnathan fielded a call from a company called Energy Exchange that claimed National Grid was offering a solar system at no charge to meet state renewable targets, so they agreed to a one-hour home assessment in Massachusetts. What followed felt nothing like a neutral assessment. A salesman from Vision Solar LLC showed up unannounced as if he’d been sent by Energy Exchange but had no familiarity with that company, didn’t know the homeowner’s name, arrived without a business card, and only produced a badge after repeated requests. They kept the appointment because they wanted solar, but the visit quickly turned into a hard sell rather than a brief suitability check. The rep photographed the attic, the electrical panel, and a recent bill, then transmitted the data to his home office. About twenty minutes later an aerial image came back with a full panel layout superimposed and trees circled for removal. Thirty-five minutes into the meeting, with a scheduled Zoom call looming, the homeowner warned they had to leave in 25 minutes; the rep pressed on and made it clear he wouldn’t take his leave until a sale was on the table. When asked to email the proposed installation plan, he refused,
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 16
Buyer Beware
Unauthorized Activities
7 reports
Misleading Claims
2 reports
Background Check
Serving customers for 11 years
Operating longer than most installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Robert paid about $50,000 for a Vision solar system two years ago and hasn’t seen any drop in his National Grid bill since. He believes the panels aren’t functioning correctly but has been unable to get anyone from Vision to return his calls. Frustrated and out a large sum, he feels stuck with the cost and no resolution—two years in, no measurable savings and no company follow-up.
Jon D financed a rooftop solar installation nearly three years ago and now carries about $30,000 remaining on the loan. He felt the sales team lied about the system’s performance and ended up with panels that caused a leak in his roof. Over the almost three years the array has been in place, it functioned for roughly six months total. He learned the State sued Vision Solar and recovered a substantial sum, and he’s left wondering whether any of that money will trickle down to customers still dealing with broken systems and ongoing bills. The image that sticks: a homeowner with a mostly nonworking system, a leaking roof, and tens of thousands in debt, waiting to see if the legal settlement will provide any remedy.
Sarann W opened by explaining that after a lifetime of dealing with companies, this solar installation experience stands out as the worst. She went through an installation that sat inactive for a full year before the panels were finally turned on. Since then she has been waiting another 18 months for a promised $500 sign-on bonus that never arrived. On a recent call a company representative told her to ring back after the first of the new year, because that’s when the funds would be available. She apologized for her spelling in the review but made clear how upset she is about feeling misled — the one detail that sticks is the long delays: a year to activation and a year-and-a-half still waiting on a $500 payment.
In 2015 Yesenia T. had this company install solar panels on her roof and ended up with significant roof damage she couldn’t safely inspect at the time. She only uncovered the full extent of the problem when a later pigeon infestation forced a closer look at the roof. Since the installation, she has also struggled with the system’s production never being properly reported to NV Energy. She learned from NV Energy that the installer hadn’t been submitting production data and that other customers have run into the same issue. As a result she’s been paying two bills: during the summer she paid $590 to NV Energy and another $360 to the installer, despite the panels not being reflected in the utility’s records. The concrete takeaways: hidden roof damage revealed by a pigeon problem, and unresolved reporting problems that left her paying both the utility and the installer.
Daivee J waited more than a year after Vision Solar installed panels on their home before the company finally energized the system. When the crew turned it on, the array produced power for about a week and then stopped. Vision Solar diagnosed a faulty inverter and promised to send a technician to replace it, but nearly two months passed with no one showing up. In the meantime they kept getting billed for a system that wasn’t working — the experience ended with long delays, a brief week of production, and an unresolved repair that left them paying for nothing.
Michael B discovered that Vision Solar never filed his final as-built forms. He lived through a drawn-out process: the installation work was completed more than two years ago, yet the panels didn’t start producing for well over a year. Because Vision Solar failed to submit the required paperwork, he now faces finding a different solar contractor to finish and file the as-built forms for the work already done. He’s asking anyone with advice or who can help to post suggestions — the missing as-built forms are the lone item keeping the system from being properly finalized.
Karen R. had the company install solar panels on her home quickly, only to discover the system was never hooked up. More than two years later she remains without a working system, has been paying for service she never received and has not been reimbursed. She filed a complaint with the BBB but never saw a resolution, and now says she’s willing to join a class-action suit over the lack of service. The lasting picture: a finished installation that never delivered power and two-plus years of unresolved billing and paperwork.
Amy G. hired the company to install a rooftop solar system for her home but discovered they put in panels that didn’t match the contract while leaving her loan unchanged. The installation also arrived without the promised SREC registration or rebate payment. After about a year and a half of unanswered calls she hired a lawyer; that action prompted the company to file the SREC and finally deliver the rebate, but they still haven’t corrected the downgraded panels. She ended up with a missing shingle and squirrels building nests beneath the array, with the risk of chewing at exposed wiring. The crew had agreed to install squirrel guards and repair the roof they altered, yet the company stopped returning her calls and the finance firm has been unresponsive to messages as well. A guaranteed 85% coverage of her electric bill hasn’t materialized—likely because the wrong panels were used—but her loan remains based on the higher-spec equipment she never received. She plans to contact her lawyer again; the lasting detail is stark: she’s left paying for contracted panels she never got while facing unaddressed safety and roof issues.
Patricia T followed a friend's referral and agreed to a salesperson's persuasive pitch for a solar system on her home — but what began as a hopeful upgrade turned into a two‑year nightmare. She has failed nine city inspections, watched crews install the panels only to remove them, and now the modules sit stacked beside her house while she continues to pay for equipment she can't use. She found Vision Solar unresponsive and focused on closing the sale rather than finishing the job, leaving her effectively stuck: payments going out, no functioning system. The detail that sticks is stark — nine failed inspections and panels sitting unused at the property while payments keep being collected.
Long-term Satisfaction
Long-term satisfaction for Vision Solar drops to 1.0 ★ compared to early reviews. This is better than 53% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.