Vital Energy reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Vital Energy delivers on installation promises even when everything goes sideways. We analyzed over a hundred reviews and found that clients consistently praised this company for staying engaged through utility delays, permit snags, and HOA roadblocks—without ever dumping problems back on the homeowner. One customer watched PG&E throw up an 18-month delay, yet Vital honored the original pricing and worked the problem daily until the system went live. That kind of follow-through isn't typical. The company's project managers (Frankie and Dre appear in dozens of reviews) respond after-hours, chase down rebates clients didn't know existed, and handle every permit themselves. Workmanship scored 4.8, anchored by 75 mentions of quality installations and zero complaints about shortcuts. Field crews showed up on rainy days, finished in one day, and passed inspection without revisions. One reviewer sent a 3 p.m. Friday email about a minor issue and had it resolved by 4:40 the same day. The owner is a licensed electrician with decades of local experience, which explains why the company doesn't farm work out to subcontractors.
If you want an installer who'll honor your contract price through an 18-month utility delay and answer emails on Friday evening, Vital Energy is worth a close look. You'll pay market rates, but you won't be chasing anyone down when something stalls.
Reviews That Shaped Our Verdict
Stephanie hired the company for a rooftop solar installation and was impressed by how quickly and transparently they handled the job. The crew carried out a thoughtful install, even adding extra bracing to make the array as secure as possible. When a small issue popped up she emailed at 3:00 p.m. on a Friday and the team had it resolved by 4:40 p.m. the same day, then followed up on Monday to confirm everything was functioning. The installers proved honest, friendly and service-oriented, avoiding overpromises and delivering reliable follow-through. What lingered as the clearest takeaway was the combination of added physical support on the roof and the rapid, same-day fix plus proactive Monday check-in.
Nate picked Vital Energy for a residential solar installation and found the element that set the job apart was the project manager, Frankie Frederick — consistently available (often after hours), quick to respond, and clearly capable of steering the team. He encountered several outside problems that neither he nor the company controlled, and Vital Energy met each one with patience and a can-do attitude rather than frustration. The crew walked him through the entire installation process, explained the hardware and warranties upfront, and did so without pressure or aggressive upselling. Throughout the project they stayed flexible and understanding as unexpected issues cropped up, adjusting plans and timelines to keep the work moving. The finished system looked tidy, performed as promised, and produced no follow-up problems. What stuck with him most was Frankie's accessibility and steady handling of hiccups — not a small thing when delays and surprises show up.
Robb weighed several solar options for a substantial home installation and chose Vital Energy, and he discovered the team stayed shoulder-to-shoulder through what turned into a drawn-out utility battle. When PG&E kept throwing up roadblocks and even suggested delays as long as 18 months, Vital Energy honored the contract pricing and kept working the issue rather than passing the problem back to him. Jordan, the salesperson, acted more like an educator — teaching the choices, recommending a clear path, and making the final decisions feel simple. Dre, the project manager, kept the schedule intact with constant responsiveness and creative problem-solving behind the scenes. Skyler, the field manager, ran the crew with disciplined leadership and a positive attitude, showed Robb exactly how the system would work, then followed up several times to confirm it did. For Robb — who wrote the second-largest check on his house after his down payment — the memorable difference was that Vital Energy treated him like a partner, not a transaction, and stayed accountable until the system performed as promised.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 92
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 8 years
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
As a business owner, Ryan pursued solar to lower operating costs and ended up with a system that began producing power the very day it was installed. He walked through a straightforward process: Dustin handled the initial sizing without pressure or unnecessary upsells, and Frankie, the project manager, stayed on top of every step—answering questions as they came up and flagging the rebates Ryan qualified for so nothing slipped through the cracks. Lisa in finance smoothed the loan paperwork, keeping approvals simple, and Skylar’s install crew showed up on a rainy day, worked professionally and respectfully, and completed the entire installation that same day. The system passed inspection without a single issue and started generating electricity immediately—an outcome that left Ryan especially impressed with the team’s communication, workmanship, and the quick, clean turnaround.
Christopher picked Vital Energy for his home's solar installation and found the whole process refreshingly straightforward. He worked with Philip and Frankie from the outset; they uncovered discounts and rebates he hadn’t known about, which noticeably lowered the project cost, and the team handled all the necessary paperwork along the way. Communication stayed steady throughout, and the install crew showed up on the scheduled day and finished the complete installation that same day, courteous and easy to talk with. Chase stood out by completing a complex main-panel changeover in one day, and the house had full power back by the end of the day. The detail that stuck with him was clear: reduced out-of-pocket cost plus a same-day panel swap that restored power before nightfall.
Tali Galassi went into this as a homeowner investing in a residential solar setup and experienced a relaxed, in-person onboarding that covered the product, the process, the upcoming plans, and the price — she even joked it deserved the nickname "The P's." She watched the installation team arrive and finish the whole job in under a day; after the first round of hammering they were almost invisible and left the roof and yard tidy. The crew then took time to install the system app for those who aren’t confident with tech and walked her through an easy-to-follow demo, pointing out the small control boxes that run everything. She found the monitoring particularly impressive: VES continuously watches the array, immediately troubleshoots issues, and handles problems proactively — a reality that made her laugh at the idea that “troubleshot” isn’t officially a word, because it fits perfectly here. Overall she walked away thrilled by the speed, the low disruption, and the hands-on support, and is already looking forward to seeing how much the next PG&E bill drops.