Westhaven Power reviews

Jim and Dawn had already gone through three solar projects with Westhaven Solar before this fourth one, so the bar was high. On the latest install, Daniel texted ahead on his way, arrived right on schedule, and kept them in the loop as he worked. He even walked them step by step through the new system, worked straight through lunch to finish the job, and then had them test the electrical circuits before he left so they could see everything was operating properly. By the time he cleaned up the work area and headed out, the standout detail was how carefully he made sure they were comfortable running the system themselves.

Johnny had been with West Haven for more than 12 years, back when the company was still tied to SunPower, and the real test came after that split left him without anyone to service his solar system. Tyler, the West Haven technician who had always been his go-to person, kept trying to help however he could, and Johnny later added Tesla batteries through West Haven so the company could take over as his service team again. That history paid off on a recent service visit: the call would have cost him $450, but Tyler made sure he wasn’t charged anything because of the trouble he had dealt with before. Instead of being brushed aside, he ended up feeling looked after by a crew that still treated an old customer like someone worth keeping.

James Colligan’s experience with Westhaven started with a roof-and-solar project in 2019 that moved much more slowly than the sales pitch had suggested. What had been framed as a job that would kick off within a few weeks stretched out for months, with little proactive communication, and one of the roughest moments came when part of the home was covered in rolled roofing even though the contract called for asphalt shingles. He wasn’t consulted before that swap happened, and it took persistent follow-up before the mistake was corrected. Years later, in November 2025, the communication problems resurfaced at the worst possible time: while the house was in escrow, a roof inspection turned up flashing and vent concerns that appeared to fall under the workmanship warranty. James reached out for a warranty review and then spent the following weeks chasing answers, hearing promises like “by end of day” and “the next morning” that never led to a callback without more prompting. Westhaven did eventually send someone to inspect the roof, but only after repeated escalation, leaving the lasting impression of a company that could make a major roofing-and-solar investment feel far more tense at

Stan called Westhaven when his battery lost its Wi‑Fi connection, and they fixed the issue immediately. He’s had the solar panels for just over a year, and the system has run reliably with no malfunctions. The standout detail for him was the prompt, effective support for a minor connectivity problem — proof, he feels, that the company stands behind its work and a reason he tells others Westhaven is an easy choice for anyone thinking about going solar.

Anna gave the company two stars after a frustrating run of problems with her roughly year-and-a-half-old solar-plus-battery system. She ran into trouble when a bad cell took the battery down, and two days later the whole solar array went offline — the display showed the system had been turned off even though no one had done that. Westhaven required a paid diagnostic visit at $200 an hour just to send a tech, and although the system briefly came back online the battery remained out of service. Daniel, the service technician, emerged as the saving grace: he routinely calls to troubleshoot instead of firing off emails, explains the system more clearly than the installer or the salesperson did, and when he happened to be back for another job he diagnosed the main battery fault, fixed what he could, and arranged for a replacement cell. She expected warranty coverage for a system only 18 months old, but the warranty handling felt inadequate and left her facing service charges for problems she didn’t cause. What lingers from her experience is Daniel’s thorough, hands-on help — and the surprise $200/hour diagnostic fee despite the system’s young age.

James ended up with a new roof and solar system from Westhaven in 2019, but the project started with a long lag after he had been told installation would begin within a few weeks. The work dragged on for several months, and he had to keep chasing updates that never seemed to come unless he reached out first. During the install, the crew put rolled roofing on part of the home even though the signed contract had called for asphalt shingles, and no one checked with him before making that switch. That mismatch was eventually corrected, but only after he pushed hard for it. Years later, during escrow for the sale of the house in 2025, a roof inspection turned up flashing and vent issues that looked like they should have been covered under the workmanship warranty. He asked Westhaven to inspect and repair the roof, then spent weeks being told he would hear back by the end of the day or the next morning, only for the follow-up to stall again unless he pressed for it. Because the property was already in active sale, the weak written communication made an already tight timeline even more stressful. Westhaven did eventually send someone out to evaluate the roof, and he did not end up paying

After more than two years of living with breakers that kept cutting in and out after Westhaven installed solar and replaced the main electrical panel on their home, David and Deja finally got to the bottom of the problem. They called the company back, and Westhaven sent electrician Daniel, who came across as courteous from the start and got straight to work in the middle of a messy attic. He climbed up and down several times, spent hours tracing every wire and circuit, and eventually uncovered the fault. The payoff was immediate: the lights and outlets came back on, and the couple were thrilled to have the house working normally again. What stands out is that the fix came only after a thorough, hands-on search through the attic, led by a technician they felt was especially professional.

Peggy had a solar array installed four years earlier and appreciated prompt, competent service when a problem cropped up. Jason — who’d been on the original installation crew — diagnosed the issue, found the fault, and repaired it quickly. Because he already knew the system, the visit was fast and straightforward, and she walked away with the panels back in good working order. The standout detail: the same technician from the initial install came back to fix the problem, keeping the system running smoothly.

In 2019, James had Westhaven put a new roof and solar system on his home in ***************, **, and what started as a timeline promising work within a few weeks stretched into a delay of several months with little upfront communication. During the install, he discovered that part of the roof had been finished with rolled roofing even though the signed contract called for asphalt shingles, and no one checked with him before making that switch. The matter was eventually corrected, but the experience left him uneasy about how the project was handled from the start. Years later, while selling the house in November 2025, a roof inspection flagged flashing and vent issues that appeared to fall under the workmanship warranty. He reached out for an evaluation and repair, only to spend the next several weeks chasing answers while being told more than once that a response would come by the end of the day or the next morning. Because the home was in escrow, the silence was especially frustrating. Westhaven did eventually send someone out to inspect the roof, and he did not end up paying for repairs, but the drawn-out, inconsistent communication on both the original install and the warranty-