Wicks Roofing & Wicks Solar - Santa Barbara reviews

Debbie chose Wicks Roofing & Solar to add a Tesla Battery Backup to her home and found the whole team unusually coordinated from the first estimate through final sign-off. Mason Stanley showed up quickly with a clear estimate and walked her through every detail of the battery system. Jose Lopez handled the installation—friendly, courteous, and meticulous—leaving the roof and yard spotless and outlining the next steps before he left. Michael Highnote returned to finish the hookup, met with the PGE inspector to secure approval, and took the time to connect and explain the phone app so Debbie could monitor the system herself. Project manager Michelle Caramadre stayed involved the whole way, answering questions, keeping the timeline on track, and smoothing each handoff. The outcome: a clean, professionally installed Tesla backup, PGE approval, and phones hooked into the system so she could start using it immediately.

Bruce chose Wicks for a residential rooftop solar install and watched the team manage the whole process with clear communication and professional attention to detail. The crew completed the work efficiently and stayed responsive whenever scheduling or permit questions came up. He singled out Dan V. and Marco P. for their skill, friendliness, and willingness to patiently walk through every question. What stuck with him was the team's personal touch—competent installation paired with customer-focused answers—so the project never felt rushed or confusing.

Juanita hired the company to install a new roof on her home; the work looked solid at first. A few years later she discovered major problems and began calling repeatedly. For two years she kept being told someone would come “next week,” but visits never happened — except for one brief inspection by Justin, who looked and left without following up. Despite having spent thousands on the roof, she ran into stonewalling and a clear lack of effort to make repairs. What lingered for her was not the initial installation but two years of empty promises and a single, unfulfilled visit from Justin.

Abe Botros has relied on Wicks for several years to install solar on his home, handle roof repairs, and keep the system maintained. Over that time he’s received steady, responsive service rather than one-off fixes. Most recently Victor Romero came out to service the solar electrical panel; he completed the work cleanly, explained what he did, and was pleasant to interact with. Michelle Caramadre has been the dependable contact for questions and follow-up, always helpful and quick to assist. The lasting impression for him is practical: consistent technicians and staff who make ongoing care and communication easy.

Vince Fonte called Wicks when his solar inverter started acting up; technician Jonathan Hernandez diagnosed the problem quickly. Jonathan ordered the replacement part, and when it arrived he phoned and replaced it the same day. He has relied on Wicks for several years for both roofing and solar, and credits their responsiveness—especially the quick diagnosis and same-day repair—for keeping him as a customer.

Mark turned to this company twice over the years to replace two roofs on his home. He came back because each project finished quickly and the crews delivered solid, high-quality work. He was particularly grateful to Justin for making the process smooth — what stayed with him was the fast turnaround and the personal attention from Justin.

Mark F. hired the team to remove and replace a composition shingle roof and install a new solar panel system on his Cambria home. He ended up paying a reasonable price and watching a professional, collaborative crew deliver a clean, well-organized installation. Mason stood out as an exceptional communicator — explaining what would happen at each stage and texting ahead whenever the crew needed to enter the house. The crew left the property tidy. What stuck with him most were Mason’s stage-by-stage updates and the courtesy texts before anyone entered the home.

Ryan discovered a problem with his roof during the latest storm and reached out to Wicks first thing that morning. Randy answered the call, proved extremely responsive, helpful and knowledgeable, and arranged a repair that was completed within a few hours. The technician, Freddy, handled the work skillfully and left the roof back in shape. He appreciated how quickly the crew mobilized in bad weather and plans to use Wicks for all future roofing needs — the same-day fix in a storm is what he'll remember most.

When Kyra S. bought her house last year, a pre-purchase inspection flagged persistent water pooling on the roof; she hired Wicks Roofing & Solar to completely redo the roof to remove that problem. The foreman who inspected the roof wrote the contract and promised the work would eliminate the pooling, but after the job and the next rainfall the puddles remained — still present four days later. Wicks had advertised a 48-hour material guarantee, yet the standing water returned well beyond that window, effectively voiding the promise. Communication and follow-up fell apart after that: she tried to get them back to fix what they hadn’t solved, and the company stopped responding. Kyra, who lives with her 93-year-old mother and felt vulnerable during the process, was left with the same pooling the inspection had warned about and no clear path to a remedy. The clearest takeaway: the foreman’s assurance and the “48-hour” guarantee didn’t prevent the problem from coming back, and the company’s silence afterward left the roof unresolved.