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Yancey Home Improvements reviews
• updated MAR 3, 2026Loading map...
The Verdict
Yancey delivers solid roofing work, but multiple customers got hit with massive surprise charges after their old roof was already torn off. In two separate cases, homeowners signed contracts, then faced change orders for $9,000 once the tear-off was done and their hands were tied. One family maxed out their loan on upgrades the estimator had missed (like needing 7-inch gutters instead of 5-inch), while another was told trimming the eaves would cost extra despite mentioning it weeks before work started. We found 18 reviews describing pricing ambushes, quality lapses, or refund delays. The crews themselves earned praise in 92 reviews for clean workmanship and respectful job-site behavior, and several families have hired Yancey multiple times over decades. But the gap between estimate and final bill is a recurring problem. One homeowner waited five years to write their review, still fuming over gutter screens the salesman promised would handle oak catkins (they clogged every spring). If you can lock in a fixed-price contract with zero wiggle room for 'inspections' after tear-off, the install quality is reliable. But if the estimator misses details, you may be writing a much larger check mid-project.
If you want polished crews and a decades-old local name, Yancey can deliver. But get every detail, every trim piece, every gutter size in writing before they touch your roof, or you may face a five-figure change order with nowhere to turn.
3 Stories That Stood Out
Joanna M. hired Yancey to replace the roof on her fixer‑upper because they offered a range of services she figured would suit future projects. She ended up satisfied with the actual roof work, but discovered the entire job turned into a financial surprise. An initial price was written into the contract, yet an inspector came by before work began and — despite her husband flagging eave trimming months earlier — never warned them that those items would carry extra charges. After the crew completed the tear‑off, the inspector returned and demanded an additional $9,000. With their loan approval sitting only about $9,000 below the limit, they found themselves forced to max it out while the house was exposed. They also got billed to upgrade gutters from 5 to 7 inches because the inspector hadn’t caught the need earlier, effectively paying for an oversight. Joanna felt the timing looked intentional: the big surprise came only after the roof was stripped and their options were limited. She picked Yancey for convenience and variety, but believes the final price ran about a quarter higher than comparable work and won’t use them again. The detail that stuck with her — and that she’s warning邻s
Ann E. hired Yancey Co. to replace her roof and install gutters, downspouts and gutter screens on a house shaded by a willow‑oak and a Chinese Elm. She accepted that they weren’t the cheapest, that scheduling took time, and even that the scope and price changed after the crew stripped the old roof. Jake acted as the project manager and the roof, gutters and downspouts have been fine. The real problem became obvious each autumn: Eric chose a gutter screen whose openings were poorly matched to the willow‑oak’s male catkins and the elm’s tiny leaves. He asked her to give the screens a fall to prove themselves, but they proved only marginal and have required yearly clearing. By the time she understood the mismatch it was too late to get any remedy, and repeated calls from the company for more business only increased her frustration. She waited almost five years hoping the company’s promise would be fulfilled; it never was. Bottom line: the installation around the roof and gutters is acceptable, but the gutter screens fail on small debris — if your property sheds catkins, tiny leaves, needles or similar fine debris, she warns against using Yancey Co.
After finishing an interior remodel, Lisa F. turned to the long-postponed exterior work on her house — a full project that would include a new roof, siding, concrete, paint and electrical updates. Because Yancey had handled an outdoor patio cover before, she rehired them; Dan and Tom came out with a price that stayed under her budget, they signed the contract at the end of October, and by December 1 the crew started putting the new roof on. Patrick met with her and walked her through the schedule and details, and the tear-off began without issue. An early snag arose when a delivery driver — not a Yancey employee — fell through the sheetrock and left a damaged ceiling. The delivery company promised to return over the weekend but didn’t. When Rual (sp) checked in and learned the ceiling still wasn’t fixed, he contacted Patrick and the repair happened right away. After that, the roofing crew stayed professional and friendly throughout the install, and Patrick was candid about a tricky choice: he advised against installing operable skylights because the property’s many trees would trap branches and make them impractical — the kind of honest counsel many contractors wouldn’t offer.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 70
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 13 years
Among the longest-standing installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Richard M. had his roof replaced several years ago and was pleased enough with the result to come back for siding and paint now. He appreciated that the crews were fully covered — no worry about somebody getting hurt or liabilities on the property — and found everyone consistently courteous and professional. He’s working with Brian Crane again; Brian took a no-pressure approach, revisited pricing with him, and stayed flexible. They first discussed the project over a year ago, and now they’ve finally moved forward. The most memorable part for him: insured, professional crews and a patient, price‑flexible contact made it an easy decision to return.
Vickie returned to Yancey Home Improvements two decades after they first replaced her roof and repaired dry rot. She discovered working with Brian Speaks was easy and enjoyable — he’s helping her pursue a warranty claim with GAF and line up a new roofing contract. The original roof came with a 30‑year warranty that is now being pushed toward a 50‑year coverage, and Brian has been quick to respond, clear in his communication, and helpful with knowledgeable guidance. She will post an update once the project gets underway; for now, the longevity of the company relationship and Brian’s hands‑on handling of the GAF warranty claim are what stand out.
Ann E. hired Yancey Co. to replace her roof and install gutters, downspouts and gutter screens on a house shaded by a willow‑oak and a Chinese Elm. She accepted that they weren’t the cheapest, that scheduling took time, and even that the scope and price changed after the crew stripped the old roof. Jake acted as the project manager and the roof, gutters and downspouts have been fine. The real problem became obvious each autumn: Eric chose a gutter screen whose openings were poorly matched to the willow‑oak’s male catkins and the elm’s tiny leaves. He asked her to give the screens a fall to prove themselves, but they proved only marginal and have required yearly clearing. By the time she understood the mismatch it was too late to get any remedy, and repeated calls from the company for more business only increased her frustration. She waited almost five years hoping the company’s promise would be fulfilled; it never was. Bottom line: the installation around the roof and gutters is acceptable, but the gutter screens fail on small debris — if your property sheds catkins, tiny leaves, needles or similar fine debris, she warns against using Yancey Co.
Long-term Satisfaction
Long-term satisfaction for Yancey Home Improvements holds steady at 4.3 ★. This is better than 65% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.