Yancey Home Improvements reviews

Richard M. had his roof replaced several years ago and was pleased enough with the result to come back for siding and paint now. He appreciated that the crews were fully covered — no worry about somebody getting hurt or liabilities on the property — and found everyone consistently courteous and professional. He’s working with Brian Crane again; Brian took a no-pressure approach, revisited pricing with him, and stayed flexible. They first discussed the project over a year ago, and now they’ve finally moved forward. The most memorable part for him: insured, professional crews and a patient, price‑flexible contact made it an easy decision to return.

Vickie returned to Yancey Home Improvements two decades after they first replaced her roof and repaired dry rot. She discovered working with Brian Speaks was easy and enjoyable — he’s helping her pursue a warranty claim with GAF and line up a new roofing contract. The original roof came with a 30‑year warranty that is now being pushed toward a 50‑year coverage, and Brian has been quick to respond, clear in his communication, and helpful with knowledgeable guidance. She will post an update once the project gets underway; for now, the longevity of the company relationship and Brian’s hands‑on handling of the GAF warranty claim are what stand out.

Ann E. hired Yancey Co. to replace her roof and install gutters, downspouts and gutter screens on a house shaded by a willow‑oak and a Chinese Elm. She accepted that they weren’t the cheapest, that scheduling took time, and even that the scope and price changed after the crew stripped the old roof. Jake acted as the project manager and the roof, gutters and downspouts have been fine. The real problem became obvious each autumn: Eric chose a gutter screen whose openings were poorly matched to the willow‑oak’s male catkins and the elm’s tiny leaves. He asked her to give the screens a fall to prove themselves, but they proved only marginal and have required yearly clearing. By the time she understood the mismatch it was too late to get any remedy, and repeated calls from the company for more business only increased her frustration. She waited almost five years hoping the company’s promise would be fulfilled; it never was. Bottom line: the installation around the roof and gutters is acceptable, but the gutter screens fail on small debris — if your property sheds catkins, tiny leaves, needles or similar fine debris, she warns against using Yancey Co.

Nancy Schuring hired Yancey Home Improvements for two big jobs after buying her house: solar panels installed five years ago and, just last month, replacing the original siding and repainting the exterior. Both projects went smoothly and felt successful, leaving her with a long-standing solar installation and a freshly renewed exterior. She found the work preserved — and even increased — her home’s value, and the updated siding and paint gave the place a noticeably improved look.

Dario Borelli has trusted Yancey since the 1960s, and across generations his family turned to them for three major projects on their home. He walked away with no regrets: the company consistently backed their work without question and proved straightforward and honest throughout every job. He rated the experience five stars, and what stands out is the long relationship combined with that unconditional support — the kind of reliability a prospective buyer can count on.

Jane Hughes hired the company to install solar on her home and, six years later, discovered that the PG&E net metering application they claimed to have submitted had never been completed. The company refused to accept responsibility for the incomplete paperwork. She warns future buyers to confirm net-metering submissions directly with their utility and secure written proof so an administrative lapse doesn’t go unresolved for years.

Angel R. chose Yancey because they could schedule the work around her hours at a large employer, and about a year later her older Rosemont home finally needed a new roof. Brian came out first, and she was impressed by his professionalism and straightforwardness. The job hit a snag when her husband and the foreman clashed over an estimate for additional dry-rot repairs; the project paused until management got involved. Tom stepped in, smoothed the situation, and walked them through the scope in a direct, human way—he didn’t sugarcoat the extent of the dry rot or the resulting price increase, but he treated them like people rather than dollar signs. When the crew finished, the work spoke for itself: the roof looked gorgeous, the craftsmanship exceeded their expectations, and the shingles were noticeably thicker than the four neighbors’ newly replaced roofs. Angel concluded Yancey isn’t the cheapest option, but the quality sets them apart in Sacramento; she expects the roof to last at least their lifetime and would give more than five stars for how Tom handled the project.

Lacey C. moved forward with a residential solar installation and found the whole process—from the initial quote to the finished install—smooth and efficient. She ended up with a competitively priced system and an installation that was both fast and well done. She singled out the Yancey crew for the result, naming Brian, Max, Jaquie, Leo and Mauricio as the people who kept the project moving and turned what could have been a chore into a straightforward experience.

This homeowner brought Yancey on for a large exterior overhaul — a new roof with solar, extensive dry-rot repairs, new siding, and a full exterior paint — expecting the stronger project management and craftsmanship a larger firm usually delivers. They discovered work that felt rushed and sloppy: repeated mistakes that required constant correction, a construction crew that seemed to prioritize speed over accuracy, and spotty coordination with subcontractors. After completion of the roof and only some of the rot repair, they canceled the remainder of the contract because the quality didn’t meet expectations. Securing a partial refund turned into another ordeal — nearly two months of calls, emails, and texts before receiving money back, with a 15% cancellation fee deducted. The job ended up costing more than anticipated, ran over budget, and suffered delays caused by rework; communication was helpful before payment but broke down afterward, and subcontractor oversight proved limited. In the end they hired a small local contractor to undo mistakes and finish the job correctly, on time and on budget — leaving them out extra time and money as the lasting consequence of choosing Yancey.