Yorkshire Roofing reviews

Perry S. needed a new roof and wanted solar about ten years ago; a friend in the roofing supply business recommended Yorkshire so he could get both jobs done by one crew and avoid any finger-pointing if a leak appeared. Yorkshire replaced the roof and installed the original solar system, and a decade later the Owens Corning shingles began exposing fiberglass. When Owens Corning refused to honor the premium warranty, Kenny and Tony at Yorkshire stepped in, arranged a replacement that met the manufacturer's requirements, and covered the cost themselves. That no-cost roof replacement — taken on by the installer when the manufacturer would not — became the defining moment of the relationship. Later, Perry returned to Yorkshire to expand his solar array and add battery storage; Tony and his crew handled the install cleanly and professionally. He has sent many friends their way, and what sticks with him is Yorkshire’s willingness to stand behind their work and fix a major problem without passing the customer around.

Maureen Z. hired Yorkshire Roofing to install a rooftop solar system and add extra insulation in her ceiling, and she walked away extremely satisfied. She returned to the company after a prior job in 2012, when Yorkshire installed a Gerard (Boral) roof and new gutters that she still loves — and this recent project matched that same level of quality. Dan Nelson handled the estimate, taking time to explain how the system works, the costs, and the project scope in clear terms. Tony Ehrhorn ran the job from start to finish, answered her texts almost immediately, and smoothed any questions or concerns along the way. The installation crew showed up skilled and conscientious, kept the site tidy each day, and left things clean when the job finished. The thread that tied both experiences together was consistent professionalism and workmanship — and the 2012 Gerard roof that still looks great serves as a memorable proof point.

Michael Vollmer hired the company to replace a large flat roof on an apartment complex he manages. On day one he discovered crews drove thousands of large screws through the existing roof decking to secure an underlayment, and those screws shorted the building’s electrical system—one apartment lost power within the first hour. When he confronted Kenny (the owner or project manager), Kenny refused responsibility and threatened to pack up and leave unless management paid for an electrician. With 22 units without power, he felt forced to hire emergency electricians at great expense; the repairs took several days. Without power they also had to put tenants in hotels and reimburse spoiled food, and Kenny then charged an enormous sum to tear off and replace roof sections already installed to fix the problem. The final re-roof cost landed about 50% above the estimate and created intense stress for everyone involved. Crews had also cut a long channel along the roof’s length and covered it only with a flimsy plastic membrane, leaving seams everywhere—he fears a single leak could flood multiple apartments and be hard to trace. They filed a complaint with the licensing board and were stunned—

Richard hired Yorkshire Roofing to replace the fascia boards and trim on his two-story Hayward home — the same company that had installed his metal roof more than 40 years earlier. He watched a small crew show up and return every workday until the job was finished, and they cleared debris at the end of each day so the yard never looked neglected. The upgrade went in cleanly and professionally, the price proved competitive, and the team left behind a tidy, well-executed result. Having taught customer service in an airline, he held them to a high standard — they matched that standard and then some, which was the detail he found most striking.

Jennifer D. had roof work done a little over a year ago and recently discovered a large pile of gravel after having some bushes removed around the house. She assumed the debris came from the earlier roofing job and called the company. Even though the crew couldn’t confirm the gravel was theirs, the company still dispatched someone to come out and clear it away. That willingness to return and clean up a potential leftover long after the project closed is what earned her five stars.

Cynthia K. paid for a roof replacement and expected a clean finish, but the aftermath turned into the most memorable part of the project. After the roof went on she ran into a few problems and found her calls went unanswered for a time; eventually the company came back and sorted the outstanding issues. What lingered, though, was the mess — more than a month later she kept finding nails and other debris from the job. She even ended up fishing a metal bracket and a nail out of her pool. The technical problems were resolved, but she docked the crew heavily for cleanup, and the recurring debris in and around the yard is what stuck with her.

Celia F. needed a safer, cooler roof for her multistoried mountain home — a mix of mansard and flat sections — and decided a steel/membrane system would address the fire risk and heat gain. She discovered only two roofers in the area with steel-roof experience, and only Yorkshire Roofing stepped up to bid the job, so they installed the new system. The crew laid a white membrane over the flat roof and added an insulating layer beneath the steel shingles on the mansard, and the result dropped interior temperatures noticeably while replacing worn, flammable cedar with a much safer covering. As the crew worked, they recommended a couple of necessary extras (the carport roof had been overlooked), and those additions improved the final outcome. The team handled tricky mountain-site conditions and finished a roof that looks so different the house feels like a new one. Two years on, she still notices the cooler rooms and the peace of mind about fire safety.

Tim K. called for a roof repair and encountered five-star service from the first contact all the way through job completion. He got a confirmation call the night before the appointment, and on the day of service the technician knocked, introduced himself, and finished the repair within a reasonable timeframe. The crew took clear before-and-after photos of the damage and the work; Tim forwarded those images to a family member who works in the industry on the East Coast, and that relative was impressed with the craftsmanship. The price felt very fair, the crew’s professionalism and communication stood out, and what stayed with him most was the photo proof that convinced an industry insider the repair was done right.

Arthur had his roof redone about ten years ago by Yorkshire—installation was prompt and the work held up at first. Several years later he discovered a single spot that started leaking. After repeated calls Yorkshire sent Lyle S., who arrived during a rainstorm, photographed the leak in full flow and left a time-and-materials estimate. Despite many follow-up calls he couldn’t get anyone at Yorkshire to return calls to schedule the repair, so the roof remains covered with a tarp weighed down by sandbags. The crew was quick to install the roof, but the lack of reliable post-installation service left him with a temporary tarp as the lasting reminder, and he won’t hire Yorkshire again.