YSG Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
YSG Solar is not safe to hire. We found dozens of accounts describing unresponsive service after installation, with customers reporting broken systems and ignored calls for months. One homeowner's inverter failed in March and YSG never answered repeated calls or emails, forcing them to pay another company $2,000 for repairs YSG's warranty should have covered. Another customer discovered YSG failed to extend their inverter warranty during the required two-year window, leaving them stuck with expensive repairs. The pattern is consistent: systems fail, calls go unreturned, and customers file BBB complaints just to get a response. We also identified a cluster of reviews describing botched battery installations where installers arrived without proper credentials, made multiple trips for missing parts, and pressured customers to release loan payments before passing inspection. One homeowner detailed seven separate installer visits, inaccurate roof drawings discovered mid-installation, and a CEO who made promises to secure loan release then disappeared. Several customers reported paying ConEd, plus two different solar loan companies simultaneously because YSG abandoned incomplete projects. Even routine issues escalate into nightmares when the company stops answering the phone.
If you are weighing YSG against other installers, the post-installation support risk alone disqualifies them. When your system fails, you need a company that picks up the phone. Multiple customers report YSG going dark for months, forcing them to hire competitors for warranty repairs they already paid for.
Reviews That Shaped Our Verdict
Patryk B. had YSG Solar put panels on his home in 2018; after a rocky start—failed inspections twice and pandemic-related delays—he let it slide because the system eventually worked. In March of this year the array stopped producing, and his repeated calls and emails to YSG went unanswered, even though their operations line promises to return calls "within 24 hours." He discovered that although his contract promises a 25-year performance and labor warranty, YSG never extended the inverter warranty (an option only available within the first two years), so that coverage can no longer be obtained. Left without a response from the installer, his only realistic option appears to be paying another company about $2,000 to replace the inverter. He filed a BBB complaint and found other customers doing the same; the clearest takeaway is how a missed administrative step and months of silence turned a repairable failure into an out-of-pocket replacement.
Michael began a residential solar installation with YSG in February 2020 after repeated calls with Kenneth, the sales associate who pushed him to sign. Kenneth promised the system would be fully installed by April, but that timeline evaporated — YSG subleases its contracts, so the crews on site were not direct employees and, Michael learned, the company often lacks its own installers. They set dates in June; Michael took time off work three times while crews no‑showed with different excuses. In the second week of July a team finally arrived but came unprepared: missing key equipment and without a master electrician. Kenneth explained the electrician had a flat tire and would be sent by Uber, but the electrician never showed up. Once installers started drilling into the roof they discovered the roof drawing YSG had provided was inaccurate. Despite YSG’s claim of high‑resolution satellite drawings, crews had to reconfigure panel placement on the roof and kept running back to Home Depot and the warehouse for missing parts, stretching the job across about six or seven visits. On one occasion the crew finished while Michael was away and pushed to have loan money released. YSG drove the贷
In August 2019 Salvatore contracted with YSG Solar for a rooftop array and then spent the next two-plus years chasing completion. He discovered early on that crews had left essential work undone: an installer named Jemal never inserted the fuses, so Salvatore ended up buying and installing them himself ($30 out of pocket). For long stretches the system sat unpowered because Enphase kept telling him YSG had never executed the panel mapping that would bring the system online. He waited through repeated requests, a visit from a NYC building inspector, and back-and-forth with roughly eight different company representatives — one new rep, Nadia Jagdat, responded by sending lists of serial numbers rather than resolving the wiring and mapping problems. At one point Enphase could not finish their portion because the equipment wasn’t connected to power; for about a year the panels were essentially not hooked up while he continued making payments financed through Greensky, which he says harmed his credit. He also noticed only 21 of the planned 22 panels registering and kept asking YSG to confirm the missing unit. In January 2021 he acknowledged that YSG’s persistence finally produced an on‑s
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 52
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 13 years
Among the longest-standing installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Patryk B. had YSG Solar put panels on his home in 2018; after a rocky start—failed inspections twice and pandemic-related delays—he let it slide because the system eventually worked. In March of this year the array stopped producing, and his repeated calls and emails to YSG went unanswered, even though their operations line promises to return calls "within 24 hours." He discovered that although his contract promises a 25-year performance and labor warranty, YSG never extended the inverter warranty (an option only available within the first two years), so that coverage can no longer be obtained. Left without a response from the installer, his only realistic option appears to be paying another company about $2,000 to replace the inverter. He filed a BBB complaint and found other customers doing the same; the clearest takeaway is how a missed administrative step and months of silence turned a repairable failure into an out-of-pocket replacement.
Derek W. installed a residential solar system and then watched it stop producing power while the company grew unreachable despite months of calls and emails. He wrestled with permit delays tied to the Department of Buildings — the permitting dragged on about a year and only moved when he started contacting the DOB repeatedly. A year ago his consumption meter failed; YSG refused to repair it directly and instead offered to send a check so he could hire someone else, but after multiple follow-ups that check never arrived. Now his panels aren’t working and customer support has gone silent, leaving him with a nonfunctional system and broken promises. The most memorable detail: an unresolved meter problem and a promised payment that never materialized, after a year of chasing the company.
Molly B. hired a company to put panels on her Yonkers roof, but the array has sat unused for more than a year. She discovered the system never got turned on because the installer never filed the required permits with Yonkers. Repeated calls went unanswered and the company began blocking contact; her husband walked down to the firm’s listed Manhattan office only to be told by the secretary that the main guy had been there only a few times and that, recently, more than a dozen other people had shown up looking for the company. Phone numbers no longer worked, leaving her with panels on the roof and no functioning system below. The experience felt like a scam, and the clearest lesson she left with was to insist on proof of permit filing and a verifiable local office and phone number before proceeding with any installation.