Zenernet reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Zenernet is not worth the risk. We found patterns of serious operational breakdown that should disqualify them from your shortlist. One customer signed in August 2021, got weekly "still waiting for the permit" updates for months, then discovered via a five-minute Google search that the city had rejected the permit immediately because Zenernet filed it under the wrong category. Another paid cash for a battery backup system, discovered during a summer power outage that the subcontractor never installed it, and has been unable to get anyone to come add the $10,000 component they already bought. Post-sale communication failures appear in 100 reviews with only 1% positive. Project managers vanish mid-job, contracts and plans get lost, and customers report being shuffled between five or six contacts who send auto-replies saying they're too busy to respond. Installation subcontractors show up without tools, fail city inspections five times on one project, and leave lunch trash and cement bags on driveways for weeks. Systems sit inactive for months after install because no one submits the utility paperwork correctly. The sales team earns consistent praise for being knowledgeable and non-pushy, but that courteous introduction evaporates the moment you sign.
If you want panels that actually turn on and a team that returns your calls after you pay, look elsewhere. Zenernet's post-sale chaos turns what should be a straightforward install into a months-long project management job you'll end up doing yourself.
Reviews That Shaped Our Verdict
A year after paying cash for a residential solar system, juneczyz discovered the company had subcontracted the installation to a firm called That Solar Company and that the work went badly. They had asked for panels to be mounted on the garage, but installers began on the house instead and ended up damaging both the house and the garage when they removed what they had started. During a summer power outage they found the paid-for battery backup—more than $10,000 worth—had never been installed, so the system offered no backup at all. Since then they have been unable to get anyone to return and add the battery, and after pursuing complaints with the BBB, the state attorney and federal agencies they are preparing to involve an attorney. The standout detail for buyers: a cash purchase and signed agreement did not guarantee that key components were installed or that subcontractors would follow placement instructions, and the homeowner is now escalating to legal action to get the battery they paid for.
Davedd picked Zenernet in August 2021 for a residential rooftop solar system after reading glowing customer-service reviews and because they offered Tier 1 panels. He paid cash (no financing) and expected installation the week of November 22, 2021. What began as a straightforward purchase turned into more than a year of delays, and the project only moved forward once he took over managing it himself. Weekly project-manager check-ins for five or six weeks boiled down to variations of “still waiting for the permit,” so he did a five-minute search on the city’s permit portal and discovered the permit had been rejected almost immediately after Zenernet filed it — it had been entered under the wrong category (electrical instead of solar). He phoned Zenernet, who refiled the application within hours, but that small mistake foreshadowed a pattern of muddled communication. Months passed with little progress. Zenernet eventually assigned a single project manager as a single point of contact, but the manager’s auto-reply effectively said “too busy,” and the team continued to pass him between reps for weeks. Communication broke down entirely around site-prep: the installer told Zenernet the
This homeowner signed a contract with Zenernet in September 2021 for a ground-mounted solar system advertised to include Enphase tracking. Stan F. handled sales and made a good impression, but after an initial burst of planning the project went dark in late November. Repeated attempts to reach the first project manager went unanswered; in early March they finally learned the manager had been fired and that their contract and plans had vanished. Ironically, the county approved the plan within two days of that call. When Zenernet’s subcontractor, SunCapital, finally showed up, they arrived under-equipped and undertrained — the crew often lacked basic tools and materials, so the homeowner lent them tools and later had to collect their lunch garbage, lumber, cement bags and scattered screws from the driveway. The ground-mounted system then failed inspection five times, and the Enphase tracking promised in Zenernet’s materials still doesn’t function properly. The original completion date in the contract was December 1, 2021; nearly eleven months later Zenernet finally told them they couldn’t finish the job. After dozens of calls and emails, they gave up for the sake of their mental well
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 33
Buyer Beware
Unauthorized Activities
3 reports
Misleading Claims
3 reports
Background Check
Serving customers for 8 years
BBB Rating: NR
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Mohammed Ghouse began a battery-only installation in May 2021 and paid cash up front for the equipment. He watched Zenernet subcontract the work, and after repeated delays a third-party crew eventually installed the battery. Edison rejected the original Permission to Operate in August 2022, and Zenernet still hasn’t been able to resubmit that application. Over the life of the project he cycled through roughly 10–15 different reps and project managers who promised the job would be completed and then disappeared, leaving him doubtful the company has in-house technical staff. His last contact from the company was two months ago. The bottom line: he paid for equipment that’s installed but lacks an approved PTO, and persistent staff turnover and lack of follow-through are the clearest takeaways from his experience.
Kimie discovered the company folded and laid off all employees as of 10/19/22, leaving customers without support. She had paid in full for a solar system back in June 2021 and was promised a substantial rebate for a back up battery. After the closure, she could no longer reach anyone at the company to finish the rebate paperwork or get answers. The promised rebate remains unprocessed and, as of the company’s shutdown, there’s been no way for her to complete the process or recover that benefit.
Goobah ended up with a residential solar system installed 15 months ago that was supposed to produce 125% of his home’s electricity — yet he still gets a monthly electric bill. For four months he pushed the company to submit and process his SGIP rebate paperwork, only to have communications go dark about a month ago. He then found the firm had folded, employees were abruptly fired without notice, and many customers who had paid or were paying were left scrambling. He felt led into the purchase by glowing reviews that now seem fake or paid, and he singles out JP Gerken and other staff as responsible for the collapse. The concrete takeaway: an installed system that hasn’t delivered the promised coverage and an unresolved SGIP rebate after the company disappeared.