73
Trust
Score
WattBot

Zero Energy Associates reviews

NATIONAL
Zero Energy Associates
17 Reviews • 1 Location 2,261 Data Points Processed

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The Verdict

Zero Energy Associates runs a tight ship on install days, but getting a callback after the crew leaves can take months. We analyzed dozens of reviews and found 14 customers praising the workmanship itself, from ductwork adjustments to heat-pump installations that dropped electric bills below $100 a month. One homeowner froze for days waiting on a furnace repair, then watched the crew troubleshoot low airflow in real time, crawl back under the house, adjust dampers, and equalize the registers in 15 minutes. That same professionalism vanishes when you need a tweak. One customer spent two and a half years on a callback list for uneven bedroom heating, finally gave up, and hired someone else. Another waited months for a simple solar follow-up. Daniel Smith's crew earns universal marks for clean installs and passing HERS inspections, but the company has downsized to two teams and the queue shows it. If you can live with a furnace that heats unevenly for a year or two, the install quality is solid. If you expect the installer to fix minor issues without a multi-season wait, look elsewhere.

If you need an HVAC or solar system installed correctly the first time and don't plan to call for adjustments, Zero Energy will deliver. If you value responsive post-install support as much as clean work, the two-and-a-half-year callback wait makes this a risky hire.

3 Stories That Stood Out

1. Bob Samuel
Google | Dec 11, 2020 |

Bob Samuel had been freezing until the company took on a mixed HVAC and solar project at his home. After the crew finished the work, cleaned up, turned the fan and heat on and adjusted the controller, he walked the house and noticed weak air coming from the four living-room registers while the two dining-room registers were blowing strongly. The technicians explained the dining runs were on direct lines, went back into the system, tweaked a series of dampers, and in about 15 minutes produced much more equal airflow across the living area and the rest of the house. He ended up with balanced heat everywhere. The most striking addition wasn't the ductwork but a compact 3'x3' attic heat pump that handles all of the household’s hot-water needs: it pulls heat from the cold attic and feeds a water tank instead of a conventional water heater — a setup he found nothing short of a miracle. A few years earlier the same company had installed a large solar array for him; the panels have been performing well (he can pull up the system results online), even though dealing with the utility has been complicated, and a good rain will help wash the panels. From the quick damper fix to the hardworking

2. Gay J.
Yelp | Oct 12, 2016 |

Gay J. had Zero Energy install a very green, eco-friendly furnace and extensive ductwork in her home three years ago, and the initial job looked solid. Three months later she discovered two upstairs bedrooms weren’t getting enough heat and began calling for help. Technicians suggested increasing the fan speed or fiddling with settings to shove more warm air upstairs, but the problem never got resolved. She kept calling and waiting for 2.5 years with no lasting fix or return visit. When she phoned again today, a technician named Daniel told her she was pulling “attitude” for complaining about the follow-up; she pushed back, reminding him she’d been on his list for 2.5 years. Daniel explained the company had downsized and now runs only two crews. Frustrated by the long delay and that confrontational exchange, she will hire someone else to adjust the furnace.

3. Miles
Google | Oct 23, 2020 |

Miles has relied on Zero Energy Associates for more than 10 years to install and maintain a range of HVAC systems for his rentals and his own ranch-style home. He found every installation still performing reliably, and the systems that required HERS ratings consistently earned the top marks — the HERS inspector even praised Zero Energy Associates as one of the area's highest-quality companies. None of his rental units have experienced issues, and the system on his personal house has been trouble-free. He gave Daniel and the team five stars for their customer service and workmanship. What stands out is the decade-long, trouble-free performance combined with independently confirmed HERS excellence.

Platforms Monitored

Google
9 Reviews · 1 Location
5.0/5
Yelp
8 Reviews · 1 Location
3.5/5
SolarReviews
Tracking
N/A
EnergySage
Tracking
N/A
BBB
Tracking
N/A

Performance by Work Type

ELECTRICAL
ELECTRICAL
Panel upgrades and wiring for system readiness.
4.5/5
SOLAR
SOLAR
Installation, permitting, and grid connection.
4.6/5
BATTERY
BATTERY
Energy storage for backup savings and independence.
N/A
ROOFING
ROOFING
Repair or replacement, before or after solar installation.
N/A
SERVICE
SERVICE
Repairs, maintenance, and ongoing system support.
N/A
COMPLEX PROJECTS
COMPLEX PROJECTS
Multi-trade installations requiring co-ordination.
N/A

How We Got To Trust Score 73

Clean Record

Unauthorized Activities

Passed screening

We checked for:
Unauthorized charges
Undisclosed loans
Identity theft
Forged signatures
Fake contracts
Falsified permits

Misleading Claims

Passed screening

We checked for:
Bait & switch
Overstated savings
Hidden fees
Misrepresented specs
False performance
Misleading warranty

Background Check

Serving customers for 12 years

Operating longer than most installers in the market.

BBB Rating

Not BBB rated.

Review Patterns

What You Can Expect

01

1. Douglas L.
Yelp | Sep 3, 2019 |

Douglas L. runs a neighborhood coffee shop and hired Zero Energy to put in a split-system AC/heater. He compared three local HVAC quotes and Zero Energy not only beat them on price but also finished the install quickly and left the shop clean. The unit has run without problems for three years, and the combination of lower cost and trouble-free operation is what stood out most to him.

2. Stephen Rosenthal
Google | Sep 3, 2024 |

Stephen Rosenthal had ZERO Energy come back to expand the rooftop system they installed on his home last year, asking them to add four solar batteries. He watched the crew arrive on schedule, tie the new batteries into the existing array, and finish the work without any disruptions. He found the price fair and the communication and on-site service consistently excellent throughout the process. What stood out for him was how effortless the whole expansion felt—seamless integration, clear updates, and a tidy install—so he plans to call them again if he needs more work.

3. Judith P Klinman
Google | Oct 3, 2024 |

Judith chose Zero Energy to install a high-quality heat pump system at her home. She encountered a few glitches during the project, but the team communicated each issue clearly and took care of them promptly. She ended up with an outstanding finished installation — neat workmanship and a well-executed system. She would hire them again, and what stood out most was their transparent communication and quick follow-through that turned a few hiccups into a smooth, high-quality outcome.

02

1. Dan Boyle
Google | Apr 11, 2025 |

Dan Boyle has leaned on Zero Energy Associates for HVAC and solar on most of his construction projects for the past seven years. He found Daniel Smith and his crew consistently back their installations, standing behind their work completely. Because of that reliability, he steers colleagues to ZEA whenever solar or HVAC work comes up. The lasting, project-after-project relationship — seven years of repeat business — is the clearest sign for him that the team delivers.

2. Bob Samuel
Google | Dec 11, 2020 |

Bob Samuel had been freezing until the company took on a mixed HVAC and solar project at his home. After the crew finished the work, cleaned up, turned the fan and heat on and adjusted the controller, he walked the house and noticed weak air coming from the four living-room registers while the two dining-room registers were blowing strongly. The technicians explained the dining runs were on direct lines, went back into the system, tweaked a series of dampers, and in about 15 minutes produced much more equal airflow across the living area and the rest of the house. He ended up with balanced heat everywhere. The most striking addition wasn't the ductwork but a compact 3'x3' attic heat pump that handles all of the household’s hot-water needs: it pulls heat from the cold attic and feeds a water tank instead of a conventional water heater — a setup he found nothing short of a miracle. A few years earlier the same company had installed a large solar array for him; the panels have been performing well (he can pull up the system results online), even though dealing with the utility has been complicated, and a good rain will help wash the panels. From the quick damper fix to the hardworking

3. lucas jacopetti
Google | Nov 5, 2020 |

Lucas had Zero Energy install a mini-split heat pump on his 1,000 sq ft house six years ago, and it has run flawlessly ever since. He regularly sees his electric bill stay under about $100 a month for heating and cooling, a practical payoff that stands out each season. He’s also used the company on building projects, where crews consistently finished work on schedule and to a high standard. What lingers as the memorable detail is the combination of durable equipment and dependable workmanship—six years of trouble-free operation and low monthly bills.

03

1. Miles
Google | Oct 23, 2020 |

Miles has relied on Zero Energy Associates for more than 10 years to install and maintain a range of HVAC systems for his rentals and his own ranch-style home. He found every installation still performing reliably, and the systems that required HERS ratings consistently earned the top marks — the HERS inspector even praised Zero Energy Associates as one of the area's highest-quality companies. None of his rental units have experienced issues, and the system on his personal house has been trouble-free. He gave Daniel and the team five stars for their customer service and workmanship. What stands out is the decade-long, trouble-free performance combined with independently confirmed HERS excellence.

2. Susan Sullivan
Google | Apr 25, 2024 |

Susan replaced her failing gas furnace and water heater with electric heat pumps and chose Zero Energy to handle the project. She found they walked her through exactly what the house needed and made their bid easy to understand. They scheduled the installation quickly and performed the work with meticulous, clean care. After the install they kept her informed, answered questions promptly, and even took the lead on pursuing the appropriate rebates. The ongoing help with paperwork and follow-up is what set this job apart — she has them lined up for her next project because they didn’t just install equipment, they stayed with the process until the rebates were underway.

3. Gay J.
Yelp | Oct 12, 2016 |

Gay J. had Zero Energy install a very green, eco-friendly furnace and extensive ductwork in her home three years ago, and the initial job looked solid. Three months later she discovered two upstairs bedrooms weren’t getting enough heat and began calling for help. Technicians suggested increasing the fan speed or fiddling with settings to shove more warm air upstairs, but the problem never got resolved. She kept calling and waiting for 2.5 years with no lasting fix or return visit. When she phoned again today, a technician named Daniel told her she was pulling “attitude” for complaining about the follow-up; she pushed back, reminding him she’d been on his list for 2.5 years. Daniel explained the company had downsized and now runs only two crews. Frustrated by the long delay and that confrontational exchange, she will hire someone else to adjust the furnace.

Long-term Satisfaction

Long-term satisfaction for Zero Energy Associates holds steady at 4.5 ★. This is better than 84% of installers we looked at.

Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.

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