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5 Star Electric reviews
• updated MAR 3, 2026Loading map...
The Verdict
5 Star Electric is a safe bet, but you won't find cutting-edge tech or the lowest quote in town. We analyzed over a hundred reviews and found a family-run operation that solves problems fast and doesn't overcharge when they could. One homeowner called after hiring an untrained handyman who created a fire hazard; Bruce arrived, diagnosed the mess in under an hour, and fixed it without upselling a panel replacement he easily could have pushed. Another customer watched an electrician track down a tricky fault across two visits, call PG&E himself to coordinate the utility fix, and keep her updated by phone the entire time. The most distinctive strength is troubleshooting speed: 21 reviews mention same-day or next-day service, and 26 highlight accurate diagnosis of faults other contractors missed. The second standout is honest advice. We found 11 reviews where technicians pointed out safety hazards (recalled panels, rodent damage, incorrect prior work) but recommended the cheapest fix rather than the most profitable one. One electrician even told a customer to wait on a panel upgrade to save money. The company accepts payment electronically but not credit cards, which feels oddly stuck in 2015.
If you need an electrician who'll show up tomorrow, fix the problem without inventing new ones, and charge you fairly, 5 Star is a strong choice. You'll miss out on slick digital tools and possibly pay a bit more than a low-bid competitor, but you won't wonder if the diagnosis was real or the invoice was padded.
3 Stories That Stood Out
Lisa found Bruce on Yelp about two and a half years ago while doing due diligence inspections on a house she planned to buy, and she’s relied on him exclusively ever since. He proved personable, honest, trustworthy, punctual and reliable — the kind of contractor who shows up and earns confidence over time. Recently Bruce dispatched Chris to tackle a perplexing electrical problem at her home; Chris stayed on the job, tracked down the root cause, called PG&E out, and ultimately got the house back up and running. He kept her informed with phone calls through the whole process, leaving her relieved to have a competent electrician who will coordinate with the utility and see a tricky issue through to a safe resolution.
Melanie L. turned to 5 Star Electrical for the second time and ended up thrilled. A few months earlier they had responded quickly to a potentially hazardous GFI problem; Hunter troubleshot the circuit and fixed it that same day, and while working he discovered her service panel had been part of an old safety recall—something she hadn’t known about. This week they coordinated with PG&E, set a clear appointment, and stayed in close communication. Bruce and Hunter replaced the recalled panel, corrected several other wiring issues that could have caused trouble later, and pointed out additional safety concerns—including evidence of rodents in the attic she hadn’t been aware of. They walked her through each step so she understood what they were doing and why. After multiple electrical headaches since buying the house, she now has a replaced, recalled panel, a handful of repaired trouble spots, and a much safer home. She also appreciated their friendliness—her 26-year-old son thought they were the coolest.
Matt ran into a stubborn broken outlet that a two-hour troubleshooting visit couldn't pin down. Bruce phoned, expecting Matt's frustration, and arranged for the electrician to come back later that same day to try a few other possibilities. The tech tracked down the actual cause and fixed the outlet on the spot, and the company absorbed the additional visit at no charge. The detail that stands out: they followed up same-day and finished the job without any surprise fee.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 85
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 14 years
Among the longest-standing installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Ken L. has relied on 5 Star Electrical since moving to San Luis Obispo nine years ago, calling them back for a steady stream of work. He trusted them with jobs big and small — upgrading the main service panel, running power into new construction, replacing switches and outlets, and installing a ceiling fan — and discovered a team that combined technical know-how with professionalism and a friendly approach. Bruce stood out in particular, repeatedly recommending ways to complete projects to a higher standard while trimming costs compared with other proposals. After nearly a decade of repeat work, what lingers is the dependable relationship and Bruce’s knack for delivering better-quality solutions that also save money.
Luke moved to Morro Bay ten years ago and quickly made Bruce and his crew his go-to electricians. He has relied on them for punctual service, fair pricing, and solid technical know-how. Their estimates break costs down clearly so he always knows exactly what he’s paying for, and that transparency made decision-making simple. Most recently they installed a Tesla charger in his garage and finished the job cleanly and without fuss. The memorable detail: reliable crews, line‑item quotes, and a flawless EV hookup — the kind of no‑surprise work that matters when you’re rewiring a home.
Lisa found Bruce on Yelp about two and a half years ago while doing due diligence inspections on a house she planned to buy, and she’s relied on him exclusively ever since. He proved personable, honest, trustworthy, punctual and reliable — the kind of contractor who shows up and earns confidence over time. Recently Bruce dispatched Chris to tackle a perplexing electrical problem at her home; Chris stayed on the job, tracked down the root cause, called PG&E out, and ultimately got the house back up and running. He kept her informed with phone calls through the whole process, leaving her relieved to have a competent electrician who will coordinate with the utility and see a tricky issue through to a safe resolution.
Long-term Satisfaction
Long-term customers rate 5 Star Electric 5.0 ★ — higher than early reviews. This growth is better than 96% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.