American Electric reviews

After buying an electric vehicle, Isabel H. accepted American Electric's quote to have a hardwired EV charger installed through Qmerit. She appreciated how responsive the staff were and how the electrician phoned and messaged ahead of appointments to confirm timing. Online payment worked smoothly, and what stuck with her most was the proactive communication that removed the usual scheduling guesswork.

Brandon visited Jake's house and boiled the solar options down to a single, easy-to-understand plan. Jake watched as Brandon walked through a month-by-month breakdown that showed exactly how their electric bill would shrink, turning vague promises into concrete numbers. He appreciated Brandon's professionalism and straightforward honesty throughout the visit. He ended his note with "Mahalo" — the clear monthly savings projection is the detail that stuck and made the decision feel simple.

Brian A. noticed his electric bill creeping up and reached out to the company that had installed his older solar system to have the panels checked. He encountered a firm requirement: because the system used an older data reader the company no longer stocked, they insisted on installing a new reader before they would run any diagnostics. He expected the original installer to be able to read the equipment they had put in, or at least warn him ahead of time that the reader was becoming obsolete; instead he discovered no proactive communication and a reluctance to troubleshoot without selling new hardware. The experience left him frustrated by what he calls poor customer service. His takeaway: if your system is older, confirm up front whether the installer still supports legacy monitoring gear—otherwise you may be asked to buy a replacement reader just to get a diagnosis.

Michael had the company install a photovoltaic array on his home several years ago. When 17 of the system's 40 microinverters went down recently, he discovered a technician onsite the first working day and watched the crew replace the failed parts the next day — even while working through the Olivia rain — bringing the system back to full operation. He chose the installer originally because they came across as competent, large enough to be stable, and committed for the long run. What lingered for him was the rapid, no-fuss service in bad weather — and a heartfelt Aloha he sent in return.

Rob A. hired American Electric to put a residential PV system on his Hawaii home in 2012 because they’d been a long-standing local installer. Everything worked for years until this season, when he discovered a microinverter had failed. The office handled the call warmly and scheduled a maintenance crew, but when he climbed up to inspect their work he found several panels loose — the mounting clips hadn’t been properly re-secured. With Hurricane Hector bearing down, those unsecured panels could easily have been ripped off the roof. The company sent the crew back the next day and fixed the attachments, eliminating the immediate risk. He walked away grateful the problem was corrected but cautious: even with a friendly office and a reputable local firm, homeowners need to check that on‑roof work is done right, because a few missed clips could turn into a major loss during a storm.

Cheri invested in a sizeable rooftop system — 41 panels paired with three batteries — but discovered the batteries were being prepared to ship out for a third time. She experienced very poor service during the process, and the solar system isn't functioning, so her electricity bills have stayed high. For someone who installed such a large setup, the repeated battery returns and persistent system failure became the standout problem.

Diamond F. called for a service visit to tackle a long list of repairs around the house. Kekai arrived, moved quickly through the tasks, and discovered and repaired several issues they hadn’t even realized existed, finishing far sooner than expected. He cleaned up thoroughly and left the place spotless. What lingered most was the combination of speed, the uncovered fixes, and the immaculate cleanup — the kind of attention that makes a service call feel effortless.

G T. invested in a residential solar system and then spent years battling recurring problems that never got properly fixed. They kept reaching out for service, received occasional technician visits, and were left without follow-ups or any clear updates after those visits. Each time the company’s answer boiled down to "sorry we've been busy," while they had been quick to accept the initial payment. Over time they grew convinced the company was more interested in the sale than long-term support—so much so that the homeowner suspected the firm was waiting for the warranty to expire. Frustrated and done with the process, they walked away with the lasting impression that prompt payment was easy but reliable service afterward was not.

Mayumi hired American Electric to install solar on her home and was promised the work would be completed in two months. Six months later she still had no panels and not a single phone call from the company. When she finally reached them they offered no real explanation; it boiled down to being "too busy" to take care of clients. Frustrated by the delay and lack of communication, she canceled the contract, left a one‑star review, and moved on.