Best Solar Power reviews

In March 2019 Rebecca faced a 24-year-old roof replacement and, encouraged by friends who had gone solar, decided to explore adding panels at the same time. After talking with several companies she met Alex from Best Solar Power and immediately felt more confident — he spent a long time on a full inspection, patiently answered her many questions, and clearly walked her through the technology, the installation process, and the expected cost savings. He didn’t pressure her to decide; she took a few days and then moved forward. The installation unfolded smoothly and on schedule: communication stayed strong throughout, the crew delivered what had been promised, and the attention to detail stood out compared with cheaper bids that felt pushy or inexperienced. The payoff was tangible — when her annual Southern California Edison statement arrived she discovered that, for the first time in 17 years, the utility owed her money. After that success she trusted Alex and Best Solar Power with a kitchen and bathroom remodel as well, and later referred several friends. The detail that stuck with her: the system produced enough that SCE ended up owing her money.

Jes shopped several estimates before choosing Best Solar Power to tackle summer electric bills that had been $200–$300. They ended up with a system that cut those summertime charges to just a few dollars. Project manager Peter managed the job from installation through final inspection, taking care of every step and delivering a smooth, complete handoff. A few years later they remain pleased and have referred friends and family — the combination of dramatic bill reduction and Peter’s end-to-end oversight is the detail that stuck with them.

Priscila G. hired the company to install solar panels and also had them do a fence, rewire her 810 sq ft house and several other jobs. Permits were approved in March 2021 and the city had inspected the work, but after the winter storms in December 2022–January 2023 she discovered leaks that lined up with the solar array: two leaks in the living room, a ceiling stain in one bedroom, and a waterfall‑like leak in the back bedroom. She reached out to the original contact, Ben, but he stopped returning her calls; the company sent Alex instead, who inspected and quoted $9,000 to remove and reinstall the panels and $11,000 to replace the roof. They also insisted that if she hired another roofer she would still have to pay them $9,000 to remove the array or they would void the warranty — yet when she asked the office for the warranty paperwork she never received it. On top of the leaks she found other finish problems from the job: holes left behind mirrors, empty power outlets, and ceiling lights that weren’t sealed. The most striking detail is the post‑installation stance: after city approval she faced major water damage and was told she had to pay thousands to have the company touch the,

Don W. had a residential solar install and worked with Batia P. as his primary contact. The installation itself went smoothly, and when questions came up he called Batia a few times and she resolved them without trouble. He’s long been in the habit of paying whatever his bill listed, but beginning in March he failed to notice a minus sign in front of the amount — the bill was actually a credit — and Edison never alerted him to that. As a result he kept paying even though his account showed a negative balance. The standout detail: Batia’s quick, effective support made the installation trouble-free, but the utility’s silence about the credit left him paying unnecessarily.

Emily and her husband did extensive research and interviewed nearly a dozen solar companies before deciding to purchase a system and hire Best Solar Power. She worked with a rep named Rom, who stayed professional and attentive throughout the process, and the company delivered what it promised on schedule. Once the system went live, their electric bill plunged from an average of over $200 per month to about $5–$10 a month; more than two years after installation she remains very happy. The standout detail is that dramatic, sustained drop in monthly energy costs paired with a smooth, on-time installation.

Melissa had a rooftop solar system installed by the company in 2016, and it worked fine for years. Over the last few months she began encountering problems and tried repeatedly to reach the installer for service under the 25-year warranty. She found calls and emails unanswered and, after checking around, discovered the company appears to have vanished. The result: a system that used to be supported now lacks a responsive installer, leaving her facing the real possibility that a 25-year warranty will not be enforceable.

Marta F. got solar installed three years ago and has been extremely happy with how it's performed — her electric bill has stayed low the whole time, far from the horror stories she'd heard. When a red light appeared on her inverter, she called the company and they showed up to inspect the very next day. They arranged a free inverter replacement, covered under the 25-year warranty, which left her relieved that the warranty is actually honored. What lingered for her was the quick response and the no-cost replacement under that long warranty — concrete proof of follow-through rather than just fine print.

Facing steadily rising DWP electricity rates that had pushed his bills above $300 a month, Jason V. spent a couple of years watching prices climb before deciding to install solar on his Los Angeles home. He compared many installers across the city and picked Best Solar Power Inc because their team consistently stood out. Throughout the process their customer service stayed responsive, and when problems arose their troubleshooting crew moved quickly and confidently. He ended up with a solar system meant to avoid those $300-plus monthly bills—and the part that stuck with him most was the troubleshooting team, whose fast, capable support made the switch to solar far less stressful.

Kaye M. went into the purchase wanting a system big enough to cover her existing SCE bill plus future needs — she told the company how much she paid monthly, that the family would be working from home, and that they planned to add electric cars. The installer sized the array and she even added extra panels to cover unexpected increases. A year later she opened a $3,400 bill from SCE and discovered the system wasn’t delivering the promised output. The company told her to reduce usage, argued that SCE was wrong, and refused to cover the charge because the system was producing power — just not the roughly 85% performance she had been promised. A technician visited several times and acknowledged the underperformance and said he would notify the company, but customer service kept insisting the system was producing correctly. Now she is paying about $250 a month to SCE on top of her solar payments, leaving her with nearly double the expense she started with. She has moved toward legal action and plans to file complaints with consumer affairs — she included LA County Dept. of Consumer Affairs at (800) 593-8222 and the State Dept. of Consumer Affairs at 1-800-952-5210 as places to report.