Better Earth Solar reviews

Tim found Better Earth's whole process seamless: from the initial salesperson meeting through the install and every follow-up call, the teams arrived promptly, stayed polite, and behaved professionally. He’s had the equipment running for four years with no problems, and his electric bill is now minimal. What sticks with him most is the combination of consistently responsive people and trouble-free performance — four years of steady savings rather than one-off fixes.

Diane Rogers worked for the local regulated utility when door-to-door solar vendors began knocking in her neighborhood; she normally listened politely and dismissed most pitches because she knew the Public Utility Commission rules and the utility’s obligations. One salesperson, though, handled her technical questions correctly and changed her mind. Better Earth moved fast: they designed and installed the system within weeks, completing work by the end of January 2024. Once connected to the grid the panels began producing right away and have supplied 100% of her home’s electricity since February 2024 — almost two years of full coverage. Living in Florida, she wanted solar for the climate and is grateful that a responsive company helped her reach that goal. She also values the app’s daily, weekly and monthly production data that lets her monitor output closely. The detail that sticks is simple: a vendor with the right answers delivered a system that’s been meeting all her electricity needs for nearly two years.

Adam’s experience started badly and never really recovered: what should have been a straightforward solar installation turned into a mess of escalations, corner-cutting, and frustration. He ended up feeling that Patrick Butler made the situation worse for everyone involved, including the crew trying to get the job done. After three years, the system was still not functional, leaving him with an installation that never delivered on the promise of a working setup.

After a year with her Better Earth solar system, diana found the experience excellent. She chose Enphase inverters and appreciated their reliability — and the 25-year warranty — as the most reassuring part of the purchase. The install went smoothly, the monitoring system works reliably, and she hasn’t encountered any problems since activation. She bought the system outright and was very happy with the price she paid. The lasting impression: a trouble-free year of performance paired with long inverter coverage that made the decision feel solid.

Larry had solar put on his home almost five years ago and ended up with a system that kept performing because Better Earth stayed engaged. In the first two years they resolved two separate issues, always ready to listen and work through fixes until things were right. He singles out Ernest for a hands-on approach—Ernest handled the problems and became the standout on the crew. The takeaway is simple: a team that follows through on early troubleshooting and doesn’t disappear after installation.

Randall Pearson ended up with a half-finished solar job and three years of unfinished work still hanging over his home. After Better Earth left promised work undone, he spent months calling the office and chasing the problem again when his inverter stopped communicating, only to find his system sitting down for seven weeks while emails and phone calls went unanswered. Early on, an escalations manager kept replying with quick placeholders like checking on it and needing to ask someone else, but those updates faded out after the first couple of months, and then the silence stretched to 10 months. What stuck with him most was the gap between the company’s claim that it monitors systems and the reality of a dead system with no follow-up, the kind of service that left even his neighbor with stories of his own.

Jayson chose Better Earth for a residential solar install five years ago after collecting four quotes; their price won him over. He found the installation smooth and the system has delivered dependable generation ever since. The one notable snag came later when the inverter stopped reporting data to the monitoring app for more than a year — he never noticed because he rarely checked the app and the outage didn’t affect actual energy delivery to the utility. Better Earth eventually reached out and sent a technician to restore reporting. He left a four-star review because of that long, unnoticed reporting lapse, but walked away with a well-performing system and a company that followed up to fix the issue they discovered.

Corina had a solar system turned on in August 2024. It’s been operating since then and she’s seen her PG&E charges come down, but she still hasn’t received a bill — a gap that’s making it harder to sell her home. In short: the system is delivering savings, but unresolved billing paperwork is the sticking point during a sale.

Connor first came away impressed after a 2023 installation, with sleek-looking panels on his home cranking out enough power to run the A/C all day and still cover 100% or more of his monthly usage, even in winter. After that, he spent years sending friends and family their way — at least three of them signed up — only to get a surprise text in 2026 promoting a new referral deal worth $2,000 per referral and a free battery for two or more. He reached back out to ask if anything could be done for the people who had already helped them grow, and was told it would be looked into. Two weeks later, he was still waiting, with the conversation gone silent.