Better Earth reviews

Diane Rogers worked for the local regulated utility when door-to-door solar vendors began knocking in her neighborhood; she normally listened politely and dismissed most pitches because she knew the Public Utility Commission rules and the utility’s obligations. One salesperson, though, handled her technical questions correctly and changed her mind. Better Earth moved fast: they designed and installed the system within weeks, completing work by the end of January 2024. Once connected to the grid the panels began producing right away and have supplied 100% of her home’s electricity since February 2024 — almost two years of full coverage. Living in Florida, she wanted solar for the climate and is grateful that a responsive company helped her reach that goal. She also values the app’s daily, weekly and monthly production data that lets her monitor output closely. The detail that sticks is simple: a vendor with the right answers delivered a system that’s been meeting all her electricity needs for nearly two years.

Jayson chose Better Earth for a residential solar install five years ago after collecting four quotes; their price won him over. He found the installation smooth and the system has delivered dependable generation ever since. The one notable snag came later when the inverter stopped reporting data to the monitoring app for more than a year — he never noticed because he rarely checked the app and the outage didn’t affect actual energy delivery to the utility. Better Earth eventually reached out and sent a technician to restore reporting. He left a four-star review because of that long, unnoticed reporting lapse, but walked away with a well-performing system and a company that followed up to fix the issue they discovered.

Jason had solar panels installed a year ago. In July a technician showed up unannounced to perform a power cycle and climbed onto the roof; he believes the tech removed parts because his system’s output fell to roughly 50% after the visit. He spent months calling for a fix, and each time the company promised to expedite his request and call back — but the callbacks never came. It took him a few months to get an appointment, and on two scheduled dates the crew didn’t show. Frustration mounted as production stayed at about half of what it had been and the company repeatedly failed to follow through. The memorable detail: an unannounced rooftop service visit coincided with a sustained 50% drop in production and then a string of empty promises and missed appointments.

After a year with her Better Earth solar system, diana found the experience excellent. She chose Enphase inverters and appreciated their reliability — and the 25-year warranty — as the most reassuring part of the purchase. The install went smoothly, the monitoring system works reliably, and she hasn’t encountered any problems since activation. She bought the system outright and was very happy with the price she paid. The lasting impression: a trouble-free year of performance paired with long inverter coverage that made the decision feel solid.

Larry had solar put on his home almost five years ago and ended up with a system that kept performing because Better Earth stayed engaged. In the first two years they resolved two separate issues, always ready to listen and work through fixes until things were right. He singles out Ernest for a hands-on approach—Ernest handled the problems and became the standout on the crew. The takeaway is simple: a team that follows through on early troubleshooting and doesn’t disappear after installation.

Viejon Escalante contracted Better Earth Solar to install a solar system three years ago and discovered it has never worked. He ended up with panels in place but no functioning system; the installer collected payment through his finance company, then stopped responding and never returned to fix the problems. After years of waiting, he still has no production from the array. The detail that sticks: the financed payment cleared while the installation produced nothing.

Corina had a solar system turned on in August 2024. It’s been operating since then and she’s seen her PG&E charges come down, but she still hasn’t received a bill — a gap that’s making it harder to sell her home. In short: the system is delivering savings, but unresolved billing paperwork is the sticking point during a sale.

Tim found Better Earth's whole process seamless: from the initial salesperson meeting through the install and every follow-up call, the teams arrived promptly, stayed polite, and behaved professionally. He’s had the equipment running for four years with no problems, and his electric bill is now minimal. What sticks with him most is the combination of consistently responsive people and trouble-free performance — four years of steady savings rather than one-off fixes.

Sadsolarowner picked Better Earth through EnergySage, taking the middle of three quotes for a home solar install. During the permit and installation phase they ran into a few red flags that Better Earth corrected, but about a year later the roof needed to be replaced even though Better Earth had said it looked "good." Local roofers concluded the solar work had been done poorly and left the roof vulnerable. Better Earth refused to come back on site to inspect the current condition and denied any responsibility, and now they are demanding full payment for a follow-up project that hasn’t been started. The deal collapsed for the homeowner over two things: the company’s refusal to inspect visible damage and the insistence on thousands of dollars up front for work not yet performed.