83
Trust
Score
WattBot

Built Well Solar reviews

NEW YORK / LONG ISLAND
Built Well Solar
37 Reviews • 1 Location 4,921 Data Points Processed

Loading map...

The Verdict

Built Well Solar handles the basics well but struggles with follow-through. We found 19 reviewers who praised the craftsmanship of the installation itself, and one homeowner noted his electric bill dropped to $13 for the entire year after Dan correctly sized his system. The company also earns points for long-term relationships. One customer added panels in 2023 to cover two EVs after a 2021 install, and another with a system from 2009 still gets responsive support from Dan a decade later. But we also noticed a pattern of unreturned calls and repair delays that stretches back years. One reviewer waited three weeks for an inverter status update and had to call the manufacturer himself. Another went five years with zero output while chasing the company for critter-guard repairs. If you value low prices and solid workmanship over guaranteed responsiveness when something breaks, Built Well can deliver a system that performs. Just know that aftercare appears inconsistent, and you may need to be persistent if a component fails outside the honeymoon period.

If you're comparing quotes and Built Well comes in lower, the install quality justifies the choice. But budget extra energy for follow-up calls if your inverter dies three years from now.

3 Stories That Stood Out

1. Eric T.
Yelp | Nov 25, 2023 |

Eric researched four solar companies, compared quotes, and chose Built Well Solar in 2021 for a 20-panel installation because their sales approach, customer service, and pricing felt right. He started with that system and, by 2023, returned to the same team to add ten more panels to cover two electric vehicles and a new ductless system. He waited to write a review until after the follow-up work to see if service would hold up, and found Dan and his crew just as competent, professional, and supportive during the expansion as they had been at the outset. What separated the experience from other bidders was the sales approach: where competitors came across as pushy and deal-focused, Dan sat with him, walked through the whole process step by step, and didn’t stop until every question and concern had been addressed. The result is a progressively larger system tailored to rising demand and a homeowner who plans to bring future solar needs back to the same team. The detail that stuck with him was the patient, thorough walkthrough of the process — the kind of interaction that made future work an easy call.

2. mjrisso
EnergySage | Apr 8, 2022 |

Mike hired the company to put solar on his house. The crew finished the installation on schedule and did an excellent job; Dan matched the system size to the house so accurately that he ended up with a $13 electric bill for all of 2021. The installers were very pleasant, and the standout detail for him was that precise sizing — a dramatic, concrete drop in his annual bill rather than vague promises.

3. Catherine Conway
Google | May 10, 2018 |

Catherine got a Built Well solar system put on her home at least ten years ago. When the array stopped producing power, the company eventually came out and diagnosed the problem as missing critter guards. After that visit, she waited — and for five years the system produced no electricity. She called the installer repeatedly during that period but received no follow-up. Now she’s trying to get a different company to come in and do the repairs. The striking detail: the system sat offline for five years despite repeated calls to the original installer.

Platforms Monitored

Google
24 Reviews · 1 Location
4.4/5
Yelp
7 Reviews · 2 Locations
4.1/5
EnergySage
6 Reviews · 2 Locations
5.0/5
SolarReviews
Tracking
N/A
BBB
Tracking
N/A

Performance by Work Type

SOLAR
SOLAR
Installation, permitting, and grid connection.
4.4/5
SERVICE
SERVICE
Repairs, maintenance, and ongoing system support.
1.5/5
ROOFING
ROOFING
Repair or replacement, before or after solar installation.
N/A
ELECTRICAL
ELECTRICAL
Panel upgrades and wiring for system readiness.
N/A
BATTERY
BATTERY
Energy storage for backup savings and independence.
N/A
COMPLEX PROJECTS
COMPLEX PROJECTS
Multi-trade installations requiring co-ordination.
N/A

How We Got To Trust Score 83

Clean Record

Unauthorized Activities

Passed screening

We checked for:
Unauthorized charges
Undisclosed loans
Identity theft
Forged signatures
Fake contracts
Falsified permits

Misleading Claims

Passed screening

We checked for:
Bait & switch
Overstated savings
Hidden fees
Misrepresented specs
False performance
Misleading warranty

Background Check

Serving customers for 10 years

Operating longer than most installers in the market.

BBB Rating: A+

Excellent BBB standing. Strong complaint resolution.

Natural Review Patterns

Reviews were posted naturally over time.

What You Can Expect

01

1. John Dina
Google | Aug 6, 2019 |

John chose Built Well Solar to install panels on his home three years ago and watched the crew complete the job professionally from start to finish. When his electricity use climbed and he needed to expand the system, Dan and his team stepped in and accommodated the upgrade with no drama. Since then he has turned to them repeatedly — any time a question or issue comes up they’re quick to respond and help. The standout detail is that the company didn’t disappear after the sale: the same team that handled the original install handled expansions and ongoing support, so he still calls them first when he needs assistance.

2. jeff miller
Google | Jun 26, 2019 |

Jeff had Dan and his team install solar panels on his home five years ago. He found the system paid for itself long ago and now receives checks from LIPA instead of paying a monthly power bill. The installation went smoothly, and the crew kept follow-up tight — they still monitor the array and jump on any issues so the system stays up and running. Built Well charged a fair price and completed the job the right way. The detail that sticks with him is simple and concrete: five years in, the panels are paid off, being actively managed, and actually putting money back into his account.

3. Kevin Cooper
Google | Jun 25, 2019 |

Kevin Cooper bought a 4.2 kW solar system from Builtwell Solar in 2008 for his home. Since that installation he discovered the company stayed professional and responsive, answering questions whenever they came up. The payoff has been concrete: his utility bill runs about "$12 and change" each month. Now that he’s moving to another state, Dan and Nancy from Builtwell are helping him figure out how much value the system will add to the sale of his home. He urges buyers to own rather than lease their systems, pointing to the tiny monthly bill and the ongoing support from the installer as the real benefits.

02

1. caesarfamily
EnergySage | Oct 26, 2022 |

caesarfamily first had a rooftop solar array installed in 2014 and then needed the system taken down and reinstalled in 2022 after a reroof. Dan and Sean handled both the original installation and the later reinstall; they experienced both men as professional and courteous throughout. The most memorable detail was the continuity — the same crew returning eight years later made what could have been a disruptive reroof and reinstallation feel surprisingly seamless.

2. Nat Krieger (Theobucket)
Google | Jun 25, 2019 |

Nat has relied on Built Well for more than ten years and discovered a company that helped pioneer residential solar in the area. Over that decade they proved they know the business: they stood behind their work and, being local, stayed extremely responsive whenever a need arose. The detail that stuck with Nat was the continuity — even years after installation the team still answered promptly and handled customer needs.

3. Richard Ziccardi
Google | Jun 25, 2019 |

Richard chose Built Well to install solar on his home seven years ago and ended up with a low-profile array of sleek black panels rather than the bulky, obvious setups you see on some houses. He’s enjoyed trouble-free power generation ever since—no recurring issues or maintenance headaches. The lasting impression is the combination of steady performance and good curb appeal: seven years on, the panels still blend in and keep producing reliably, a detail that matters for buyers worried about both looks and long-term operation.

03

1. James Hardy
Google | Jun 25, 2019 |

James had Built Well Solar put a PV system on his home at the start of 2009 and found it has outperformed his expectations. He discovered Dan — and every Built Well employee he dealt with — responded promptly to questions and concerns, and the crew’s enthusiasm for the work was obvious. Beyond solid workmanship, what distinguished the experience was that the company acts like a pioneer on Long Island: they contribute to the community and continue to push solar innovation while maintaining high service standards. He walked away impressed by both the system’s performance and a team that combines technical skill with genuine passion and professionalism.

2. Steve McCarty
Google | Oct 4, 2024 |

Steve McCarty of Bayville, NY contracted with Built Well Solar to outfit his last two homes with rooftop panels. The first time around he shopped several companies and found their pitches, pricing or equipment unappealing; Built Well felt different — a no-pressure presentation that focused on the long-term value rather than a hard sell. They installed modern, high-quality gear on schedule and within the quoted price, and the system ultimately wiped out his electric bill. When he later sold that house, the buyers singled out the solar array as one reason they chose the property. That experience removed any doubt: when it came time to install panels on his second home, he went straight back to Built Well. He also appreciated that the company is privately owned and Long Island–based, which reinforced the local, hands-on feel of the job. The detail that sticks is simple and tangible — a properly sized system that eliminated his utility bill and even boosted resale appeal, prompting him to hire the same installer twice.

3. Catherine Conway
Google | May 10, 2018 |

Catherine got a Built Well solar system put on her home at least ten years ago. When the array stopped producing power, the company eventually came out and diagnosed the problem as missing critter guards. After that visit, she waited — and for five years the system produced no electricity. She called the installer repeatedly during that period but received no follow-up. Now she’s trying to get a different company to come in and do the repairs. The striking detail: the system sat offline for five years despite repeated calls to the original installer.

Long-term Satisfaction

Long-term satisfaction for Built Well Solar drops to 4.2 ★ compared to early reviews. This decline is worse than 61% of installers we looked at.

Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.

Top Solar Installers in Long Island