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Certified Roofing Specialists reviews
• updated MAR 3, 2026Loading map...
The Verdict
This company handles hundreds of jobs, but we noticed red flags you should weigh carefully. One homeowner waited over a year to leave a review and still praised the work, while another watched David refuse to upsell an unnecessary reroof even though it meant losing the sale. We found 366 mentions of solid workmanship and 229 comments calling out good value. The crews clean up daily, finish most jobs in under a week, and hold Owens Corning Platinum certification (only 14 contractors within 50 miles qualify). But communication breakdowns surfaced in 64 project-management complaints. One reviewer got no confirmation call before a Monday start and had to chase down the office that morning. Another was quoted for ridge vents that never appeared, then received a billing call for the wrong amount. The work itself holds up. The front office coordination does not always match the field crew's professionalism. If you can tolerate scheduling gaps and prefer a crew that will lay roofing two feet into your neighbor's side to prevent future leaks, this company delivers. If you need flawless project updates and billing accuracy, prepare to follow up yourself.
If you value transparent pricing and proven installation quality over seamless office communication, Certified Roofing Specialists will likely satisfy you. But if missed confirmation calls or billing confusion will derail your timeline, budget extra effort to stay on top of scheduling and invoices yourself.
3 Stories That Stood Out
Adam D. had patched a leak on his flat roof last year and planned to replace the whole roof later when other home construction rolled around. He got nine quotes over two shopping rounds, but a friend introduced him to Freddi at CRS, and he found CRS delivered the best overall value — not the lowest bid, but the most competitive price for the durable roof he wanted and backed by long-standing experience that made him trust the warranty more than offers from newer outfits. He worried about firms offering long warranties after only a few years in business, and CRS’s track record made that concern fade. When Freddi first came by, he walked Adam through options for a flat roof and suggested TPO as a money-saving choice. Freddi patiently answered questions and laid out differences between systems, but Adam ended up choosing torch-down because the solar installer only approves that roofing type. Once the decision was made, CRS didn’t cut corners: where many lower-priced bids proposed a 2-ply torch system, CRS provided a solid 3-ply solution for essentially the same price — more material and time, but clearly built for longevity. The crew showed up with unexpected speed — CRS pulled a
George hired the company for a full asphalt roof replacement and discovered a sharp contrast: top-tier crews paired with a scattershot office. He met with David for the estimate; David promised he'd stop by during the install but never showed. About a week later a call to schedule landed in his voicemail; he returned it, left his info when the scheduler was out, and waited another week before finally getting an appointment and paying the deposit. Unlike other contractors who confirm the day before and the morning of, he received no reminders — he looked through voicemails, texts, and emails and found nothing — yet the crew still arrived promptly at 7:45 a.m. on the appointed Monday while the office remained closed. Once on the roof the crew uncovered a lot of rotten decking and he agreed to have it replaced. They began installing new wood and shingles when a salesman called to recommend adding a second layer of decking; he declined the extra cost, but wondered if switching to thicker boards during the initial replacement might have been cheaper had that option been presented earlier. The original quote had included ridge venting, but the crew never installed it. When it came timeto
Asher M. called Certified Roofing Specialists because a solar company insisted he get a reroof before installing panels. He booked an assessment on his preferred day; the office handled scheduling politely and the estimator, Dave, phoned ahead, arrived masked, and conducted a thorough inspection. Afterward Dave rang back and, to Asher’s surprise, declared the roof to be in excellent condition and urged him to push back against the solar company’s requirement—an unusually candid stance that wouldn’t drum up immediate business. Dave nevertheless prepared a reroof proposal that was notably cheaper than other quotes Asher had received, but he clearly flagged that a reroof wasn’t necessary. When the solar company pushed back, Dave offered to pull a satellite roof report at no charge to help Asher contest their demand. That mix of helpfulness, honesty, and willingness to provide free support left an impression — if and when he actually needs a new roof, he plans to call Certified Roofing Specialists.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 72
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 11 years
Operating longer than most installers in the market.
BBB Rating: D-
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
B Hughes hired CRS to reroof the house a few years before installing solar panels. Jose ran the roofing crew and completed that phase efficiently, and Omar took charge of the solar installation. Omar and his team repeatedly went out of their way—walking B through the process and returning later to add a consumption meter and perform extra rewiring for additional breakers. They ended up with a well-coordinated reroof-and-solar job and dependable follow-up service; what stood out most was Omar’s hands-on approach to post-install upgrades and electrical tweaks.
About a year ago Kevin hired the company to replace his roof and install solar panels. He asked for David to handle the job, and David kept the lines of communication open, answered questions, and walked him through the details from start to finish. When Kevin decided to add an ADU and needed five more panels, he turned back to the same team; David picked up the project again and coordinated the add-on smoothly within the timeframe the company had originally quoted. The price matched two other bids he received, but the continuity of service and timely follow-through are what made the difference for him.
En-Yi chose CRS to install 16 solar panels on a clay-tile roof about a year ago, and a year later the system is still performing well. They had collected nearly ten quotes and discovered every other contractor planned to pair with a separate roofer and couldn’t clearly explain how they’d protect the fragile tiles. CRS stood out by taking on both the roofing and the solar work under one contract at a competitive price, so they picked the company. The crew arrived on time each day, worked efficiently, cleaned up before leaving, and finished the install quickly. CRS also handled the inspection and the SCE interconnection smoothly and promptly, and office staff were consistently helpful and courteous on the phone. Because CRS took responsibility for the tricky tile work and executed the solar install professionally, the notable takeaway is simple: one year on, everything still runs without issues.
Christine waited a year after having a new roof installed before writing this, wanting to see how everything held up. Over that time she found the crew honest, punctual and very professional; the price felt reasonable and the company operated like a family business rather than a faceless contractor. She appreciated that the job arrived on schedule, was done well, and still performed a year later, so she now recommends them to friends and family — the lasting workmanship from a family-run team is what stuck with her.
David Black hired the company to replace five roofs over the past two years. He found their prices fair and their professionalism noticeably superior. On several jobs he worked with crew chief Pablo Vasquez, who proved outstanding — thorough, accessible, and genuinely easy to coordinate with. Each day the crew performed a thorough cleanup before leaving, so the properties stayed tidy even between workdays. The detail that stuck with him: Pablo’s hands-on leadership combined with the nightly cleanup made managing multiple roof replacements far simpler and far less disruptive.
A year into her solar system, Su noticed a few panels had stopped producing. She spent some time troubleshooting and discovered the issue traced to a single breaker. The company corrected the breaker promptly, restoring the system to normal. The detail that sticks: a homeowner-led diagnosis identified a simple breaker fault, and the installer moved quickly to fix it.
T.J. Lee hired Certified Roofing Specialists in 2019 to replace his roof and install solar on his home; the project looked great and came at a strong price. They ran into a recent glitch with the solar system, and Omar arrived a day early with his crew and resolved the problem quickly. What stood out was the crew’s responsiveness and follow-through — not just clean installation back in 2019, but prompt service years later. The detail that sticks is Omar showing up ahead of schedule and fixing the issue on the spot, which made the whole investment feel low-drama and reliable.
Pat has now worked with Certified Roofing Specialists twice, and both visits reinforced why they call them back. Four years ago the crew re-roofed the back half of their ranch-style house with composite shingles to get the roof ready for solar; Jose and his team left the site neat each night, protected the plants, explained the work step by step, and delivered workmanship the solar installer complimented. Yesterday David returned for a free inspection of the front tile roof. With a few cracked tiles but no leaks, he popped a misaligned tile back into place, walked through realistic options and ballpark prices, and recommended postponing any costly repairs until Pat was ready to pay for a lift and a full re-lay or replacement. Pat appreciated the straightforward, no-pressure advice — the free inspection and the honest recommendation to avoid unnecessary spending stuck with them and will be the reason they call Certified Roofing Specialists again when the time comes.
Joanne called on Saturday morning, January 30, 2021, at 9:00 a.m. to arrange a small repair to a cap on the tile roof she had installed in August 2015. By 2:00 p.m. Jesus and a coworker had shown up at her door; Jesus assessed the issue and, because she had kept two spare cap tiles from the original job, they finished the repair within an hour. The crew charged nothing — the company honored the original guarantee — and Joanne thanked Kevin and Jesus for the fast, professional response. The memorable part: a weekend phone call turned into a completed, no-cost repair the same afternoon, underscoring their responsiveness and follow-through.
Long-term Satisfaction
Long-term satisfaction for Certified Roofing Specialists drops to 4.1 ★ compared to early reviews. This decline is worse than 62% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.