Coastal Solar reviews

Matt Lopuck has relied on Coastal Solar since 2013 and found a consistently personal, family-run approach to servicing his home system. Over the years he turned to the Riege family — and their Matt in particular — whenever something needed attention: swapping an inverter, adding extra panels, or getting Wi‑Fi production monitoring up and running. They handled each task promptly and followed up with the kind of hands-on care that feels more like a neighbor helping than a big company fix. The moment that stood out most was when they prepared a detailed report for his insurance claim and didn’t charge a cent for the work — a small, unpaid effort that convinced him no other local solar outfit matched their level of service.

Arlen chose Coastal Solar to install a complex solar system on his home six years ago. Over those years the company stayed reachable for questions and stepped in to help troubleshoot issues whenever the system threw a curveball. He liked that they didn’t disappear after the install but remained a practical resource for problem-solving. What stuck with him was their willingness to provide hands-on support and troubleshooting six years later.

Adan shopped 3–4 bids in 2019 and chose locally owned Coastal Solar—they were the mid-priced option—because he wanted to keep the work local rather than go with a cheaper, big-name company tied to Costco. He ended up with a large residential system and watched the installation unfold without drama: a casual, no-pressure owner (Matt) who approached the sale differently than the other firms, respectful installers who treated the family and home well, and a project that finished stress-free. Over the following years a few small hiccups popped up—nothing unexpected for a big system—but whenever he reached out Matt picked up his call or answered a text personally and usually solved the problem within minutes. On one recent visit someone came out the same day and upgraded the part in question at no charge. He has steered multiple friends to Coastal, several of whom also chose them and reported similar satisfaction. The detail that stuck with him most: direct access to the owner and same-day, no-cost fixes that a corporate provider likely wouldn’t have offered.

Russ hired Coastal to install solar panels on his home and later had them add Tesla Powerwalls. He found the pricing reasonable and the initial installs went smoothly. A few years on, several LG modules developed a manufacturing defect; Taylor stepped in, coordinated with the manufacturer, and arranged quick replacements that were covered under LG’s warranty. He appreciated that Coastal handled the paperwork and the actual replacement work efficiently, turning what could have been a long, frustrating process into a straightforward repair. The detail that stuck with him was Taylor’s follow-through—prompt, hands-on warranty management that fixed the problem without hassle.

M R. had a 4 kW solar array and a 10 kW LG battery installed on their home. The crew showed up professional, the installation looked solid, and at first they recommended the company to friends — but the post-sale paperwork turned the experience sour. The sticking point became the SGIP rebate for the battery, a time-sensitive state program that the vendor, not the homeowner, must submit for. An employee began the application after install but got reassigned to field work with no hand-off, and the application stalled. They spent months calling, texting and emailing their point of contact, Matt Reige, with no meaningful progress. After a week and then another week passed with nothing submitted, frustration grew into repeated updates: by 09/20/2022 the SGIP still hadn’t been submitted; three days later they received confirmation that SCE had the application and it still awaited review; on 10/04 the application was returned for clarifications, and on 10/05 Matt emailed that he was working on updates. Then silence — multiple status requests between October 11–14 went unanswered. The homeowner finally threatened a negative online review; Matt called and promised the application would be

M Raider bought a 4 kW solar system with a 10 kW LG battery for their home and started out pleased: Coastal Solar helped design the system and the installers did a professional job, so they even recommended the company to friends. That goodwill evaporated when the vendor failed to follow through on the SGIP rebate paperwork for the battery — a time-sensitive state incentive with limited funds. The vendor, not the owner, had to submit the SGIP application; an employee opened the file after installation but got reassigned to field work and left no hand-off, so the application stalled. Their main contact, Matt, received repeated calls, texts and emails over six months, but the application still remained unsubmitted. After threatening a negative online review, Matt called and promised submission by Friday, yet the reviewer says the application stayed on his desk. Week-by-week updates show no progress for several weeks; by 09/23/2022 they finally received confirmation that Southern California Edison had the SGIP application but it still needed to pass SCE review. On October 4 the application was returned for clarification and missing items; Matt emailed on October 5 claiming he was “up”

Laurel W. hired Coastal Solar to outfit her home with solar panels almost ten years ago, and the system has cut her electricity bill to zero — it regularly runs the air conditioning and charges two electric cars. She picked a local, family-owned contractor that did more than rack panels: the crew completed all the electrical work and coordinated a roof replacement so both projects finished together. They also dug into incentives, identifying the tax rebates she qualified for and calculating the precise panel tilt needed to meet SCE’s rebate requirements. Across a decade she encountered only a couple of minor part failures; Coastal Solar answered immediately and repaired them at no charge. The memorable takeaway is a long-running, bill-free system paired with a team that handled roof coordination and rebate details up front and kept supporting the installation years later.

Rico recently had Franklin Batteries installed by Coastal Solar on his home and quickly discovered he’s essentially running the house on his own power. He ended up with his electric bill gone and an installation that performed as promised. He found everyone on the Coastal team terrific and clearly knowledgeable throughout the process. The detail that sticks: the Franklin battery setup delivered the grid-free outcome he wanted, and the crew’s expertise made it happen.

Chris discovered his solar system wasn't producing as it should because a previous installer had done a poor job. He called this company and watched Matt and a team of polite, professional field techs take charge—troubleshooting the faulty install and getting the array producing again. The customer service stayed responsive throughout the fix, and he plans to hire them for future work after that hands-on recovery.