Score
Custom Touch Electric reviews
• updated MAR 3, 2026Loading map...
The Verdict
Custom Touch Electric struggles with reliability you can't ignore. One homeowner praised Jason for crawling under the house to track down a single faulty outlet that knocked out half the power, but ten others report appointment no-shows with little or no communication. We found 48 reviewers calling out workmanship quality, including clean solar inverter swaps and sub-panel installs that passed inspection the first time. The problem is follow-through. Jason rescheduled one customer twice in a single day, never showed up, and ghosted them for two days afterward. Another waited months for switch cover plates the crew forgot to install. If you need a tricky diagnostic or a one-off repair, Jason's technical skill stands out. But if your project spans multiple visits or requires coordination over weeks, the scheduling breakdowns may cost you more frustration than the savings are worth.
If you have a single-day electrical job and can stay flexible on timing, Jason's troubleshooting expertise is solid. But if your solar install or panel upgrade requires multiple site visits, the pattern of missed appointments and slow callbacks suggests you'll spend more time chasing him than watching panels go up.
3 Stories That Stood Out
S Lee called when half of the house suddenly lost power, and Jason squeezed them in for same-day service. Jason arrived, methodically tested the outlets and even crawled under the house to trace the problem; one outlet remained untested because it was tucked behind the bed. He asked them to move the bed, checked that final outlet, discovered it was the cause, and repaired it so power returned. They appreciated that he kept at it, found the price fair, and plan to call Jason again for any future electrical work — the memorable detail being that persistence and a willingness to get under the house uncovered the hidden fault.
Michael K. ran into a mysterious electrical problem that peaked over a weekend. He found the company highly rated, emailed on Sunday afternoon, received a reply within an hour, and agreed to the day the technician suggested to come diagnose the issue. On the appointment day the tech called around noon to warn he would be delayed a couple of hours, which Michael accepted. By 4:30 the tech still hadn't arrived; Michael called the number the tech had used, reached voicemail, and left a message asking for an update. Two days passed with no follow-up. Frustrated, he hired another electrician who resolved the problem in three hours from first contact. The memorable detail: the interaction began with unusually fast weekend responsiveness but collapsed into a missed appointment and radio silence, so quick initial contact didn’t guarantee reliable follow-through.
Aaron G. brought the crew in during a remodel of his new house to install lighting and switches and to coordinate with his contractor. At first the experience felt excellent — Sean showed up attentive and respectful, kept his work area clean, worked closely with them, and left everything “inspection-ready.” As the project went on, however, the relationship started to deteriorate: the crew needed multiple reminders to install a switch, left junction boxes without cover plates, took long stretches to return calls, and produced confusing billing invoices. He appreciated the solid, detail-focused work early on but grew frustrated by the drop in follow-through and communication. For now he chose not to use them again, and might reconsider only after the business demonstrates better consistency and clearer billing.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 73
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 13 years
Among the longest-standing installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Linda reached out to Custom Touch Electric for an oven installation and got straight-through service from Jason and Jordan. They answered her call, scheduled quickly and completed the install promptly at a reasonable price. She valued the responsiveness and no-surprises cost, and now plans to use them as her go-to electrical team — the speed from first call to finished oven was the detail that stood out.
Mary S. has had Jason and his crew handle electrical repairs and upgrades at her home for several years and has come to rely on them. She found their workmanship consistently high quality, their pricing straightforward and fair, and their team reliably dependable. Over time they earned her trust to the point that she now calls them first for any electrical work or upgrade.
Sarah D. contacted the company to arrange work on her home and got an immediate callback; the crew finished the job perfectly and the price was very fair. Pleased, she reached back out a few weeks later to schedule additional work and then the company disappeared — multiple calls and voicemails went unanswered. What started as excellent service turned into frustration: the lack of follow-through wiped out the goodwill from the first job, and she no longer plans to hire or recommend them.
Laurie P. had Jason install a new solar inverter and do a few other electrical tasks a couple of years ago, and she was pleased with the work. When the inverter recently seemed to stop working, he returned the same day, rebooted the unit and got everything running again. She appreciated the fast response and intends to hire him again—what stood out was that the original installer came back promptly and fixed the problem with a simple reboot.
Terry Decker returned to Custom Touch Electric twice for major electrical work on his home and walked away pleased both times. They handled a full replacement of the circuit breaker panel and, later, the installation of a generator with a transfer switch—two substantial projects that could have felt disruptive. Throughout each job the crew stayed responsive and professional, laying out clear, thorough explanations of the work and options so Terry could make informed decisions. Because communication stayed consistent and the workmanship met expectations, he chose to call them again and plans to use them for future electrical needs. The memorable detail: the team’s patient, step‑by‑step guidance turned technically complex upgrades into decisions he felt comfortable approving.
Mike hit a frustrating snag when several electrical outlets in a bedroom went dead and he couldn't figure out why. Custom Touch came out, tracked down the fault, and restored the outlets in about 30 minutes. Instead of a long troubleshooting process, the technician diagnosed and fixed the problem on the spot, leaving him with working outlets and an impression of fast, effective service.
Emily called them in to replace a fan at her home, and in under an hour she ended up with a working unit. She discovered the crew was professional and genuinely kind during the visit, handling the job quickly and smoothly. She rated the experience five stars and gave them a 10/10 for the speedy, courteous service.
John brought Jason and his crew in to add a Generac 26‑kilowatt propane standby generator to his home. He walked away impressed — Jason and his team were amazing during the installation. He urges anyone considering electrical or generator work to give Jason a call. The clear takeaway: the house now has a new Generac 26K propane generator installed by a crew he trusted.
Cheryl reached out after work done on her house some time ago, asking Jason to respond to her email and voicemail so the company can correct the job. She has left messages and is waiting for follow-up to arrange the necessary fixes.
Long-term Satisfaction
Long-term customers rate Custom Touch Electric 5.0 ★ — higher than early reviews. This growth is better than 97% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.