Score
Elite Roof Services reviews
• updated MAR 3, 2026Loading map...
The Verdict
Elite Roof Services vanishes after they cash your check. We found the same script across multiple reviews: prompt responses during the sales phase, solid installation work, then radio silence the moment something needs fixing under warranty. One homeowner left voicemail after voicemail about a leak covered by warranty and never heard back. Another paid for materials the crew promised to return, watched those materials disappear, and never saw the $514 refund. The workmanship itself scores well when the crew shows up, with 32 reviewers praising installation quality and crews finishing on schedule. But post-sale support collapses. In the most alarming case, a follow-up inspection revealed Elite had papered over rotted wood they'd been paid to replace, cut structural beams and propped them with two-by-fours to fake a flat roofline, then reused rusty nails throughout. The homeowner discovered the roof was collapsing only because another contractor flagged it during a separate visit.
If you're willing to gamble that nothing will go wrong and you'll never need to reach them again, the upfront pricing is competitive. But the moment you need warranty work or follow-up, you're on your own.
3 Stories That Stood Out
Andrew K. hired Alfredo to patch a leak after a rainstorm had started dripping into his ceiling. Alfredo showed up quickly, gave a free estimate, charged a fair price and left a written two year warranty on the repair — enough that Andrew walked away thinking he’d found an honest, capable roofer. Months later, in January, the same spot started leaking again. He reached out the way anyone would: a voicemail after hours, a short cell message the next day, then a polite email on January 7, 2016 asking Alfredo to come take another look. He even gave the contractor the benefit of the doubt when calls went unanswered, imagining a sick assistant or a temporary mix-up. But the calls and the email went unanswered. He called again and still heard nothing. A month passed with no reply. What lingers from his experience isn’t the initial quick service but the silence when the repair failed under the warranty. He warns that while the price and paperwork looked good up front, the owner stopped returning calls when the work needed to be honored — a detail buyers should weigh before hiring them.
Randy b. hired Elite Roofing Services to re-paper his home and paid them for wood repairs they said were necessary. He later discovered the situation was much worse when a different contractor inspected the roof and found it was collapsing. During tile removal the new crew exposed Elite’s work and realized the wood that had been billed as replaced was still rotten. Elite had even laid new underlayment over old paper, and when that old paper came off serious wood decay appeared. As the crew removed more tiles they uncovered more shortcuts: major structural beams had been cut and merely propped up with two by fours to make the roof look flat, and panel after panel showed rot. There was no evidence the paid-for wood replacement had been done, despite an $8,000 line item on the bill, and the original rusty nails had been reused in places. He warns other homeowners to get an independent inspection if Elite worked on their roof — the specific red flags he found were cut beams supported by temporary two-by-fours, rotten decking under supposedly “repaired” areas, and reused rusty nails, all of which created an unsafe roof structure.
John K. hired Elite Roof Services for a roof replacement that started smoothly but unraveled after the crew was paid. He discovered the crew ordered excess shingles and other materials; Alfredo promised to return them and refund him, yet the bundles vanished. Workers opened nine bundles and removed a few shingles from each to finish the job, which made those packages nonreturnable — John calculated $514.10 worth of materials intended for return and believes about $258.59 of that ended up effectively kept because of the crew’s handling. The crew also removed the stove exhaust vent and left the opening uncovered, letting roofing debris fall into the microwave vent; John had to remove the ducting inside the cabinet to clear the mess. He found missing flashing and compressor oil on the roof; Alfredo agreed to send someone to fix it but stopped responding, which led John to doubt the usefulness of the company’s 5‑year workmanship warranty. The roof itself was installed with generally good workmanship apart from the missing flashing, but the most memorable problem was the lack of follow-up after payment — his practical takeaway: don’t finalize payment until excess materials are returned,
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 64
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 11 years
Operating longer than most installers in the market.
BBB Rating: A
Good BBB standing.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Lee Tolchin turned to Elite Roofing in Ramona after discovering that a roof installed just three years earlier had been done cheaply and poorly by another crew—materials the original installers used were no longer available, communication was non-existent, and the work was messy despite an existing warranty. He refused to let those same contractors touch the repairs and hired Elite to make it right. They tracked down a very close shingle match even though a perfect match wasn’t possible, took extra care to blend the repair visually, and went above and beyond to make the finished roof look cohesive. John, Fernando, and Angel led a team that worked respectfully, explained the process clearly, and kept Lee informed at every step, turning what could have been a stressful fix into an easy, even pleasant experience. The job ended up top‑notch: a clean, professional repair that looks good and gave him confidence the work will hold up for years.
Janet shopped several roofers and heard the same repairs over and over, but chose Elite Roof Services because they could handle both the roof and the gutters — a one-stop solution for a full exterior job. She appreciated that John listened, took her budget into account, and lined up a crew that arrived on time, worked efficiently and cleaned the site when they finished. A small snag emerged: a cable wire that needed tacking. John stopped by, arranged for someone to come back to secure it, and kept her updated about when that follow-up would happen. About two years after the installation (1/17/23), after plenty of rain and wind, she found the roof still performing well and stood by the quality of the work. The detail that lingered most was the combination of practical scope — roof plus gutters — and John’s steady follow-through on the minor issue, which made the overall job feel reliable.
Susan B. hired the company for work on a tile roof and discovered too late that they hadn’t warned her the tiles were too heavy for the home’s supporting beams. Crews removed the tiles, laid down new roofing paper, and then put the tiles back on despite the weight problem. When the structure proved inadequate she had to have the roof completely redone. The company made no effort to remedy the situation or help cover the costs, so she ended up paying for two new roofs — the memorable fact being that a failure to flag a basic compatibility issue left her footing the bill twice.
Thomas Hipkins worked with the company on a home solar project and discovered a dependable, straightforward, hard‑working crew that kept communication clear at every step. He found interactions with company management consistently professional and responsive, with scheduling and updates arriving when expected. The installation itself held up — the team delivered solid workmanship, returned promptly to address every concern he flagged, and completed the job on schedule. Because they combined honest effort with reliable follow‑through, he added them to his preferred vendor list.
Annemarie owned a house with a tricky, open interior—no attic and exposed wood beams—and wanted to make it more energy efficient and cooler. She worked with John at Elite Roofing, who inspected the situation and recommended two targeted changes: replace the fixed skylights with operable models that can open to release trapped heat, and install a reflective TPO cool-roof system to deflect solar gain. After the work she noticed the interior temperature drop by about seven degrees; the new skylights ventilate as planned and the TPO keeps the living space noticeably cooler. The roof and skylights also finished cleanly against her exposed wood beams, so the house looks refreshed as well as more comfortable. The detail that stuck with her: the combination of openable skylights and a reflective roof produced a visible, measurable cooling effect while preserving the home’s aesthetic.
Billie G. shopped several installers and discovered one company that offered the lowest quote while moving quickly and professionally. She chose them for a home solar project and appreciated their clear, steady communication throughout the job. Midway through construction she requested a change order, and the team adjusted the scope without derailing the schedule or the quality of work. She walked away impressed that the company combined the best price with responsiveness and flexible service.
Michael M. shopped six or seven bids for a roofing project and ended up choosing Elite Roof Services because it offered the best combination of service, material quality and workmanship for the price. He found the office team—John the estimator, Juan the scheduler and Michelle in administration—kept the timeline and communications simple and clear. The installation crew worked professionally, stayed friendly and made a point of cleaning up at the end of every day. What started out as a stressful home project became far more manageable thanks to that coordination and daily attention to the site. The roof itself looks great, and what he remembers most is the crew’s consistent cleanup and the smooth, organized communication throughout the job.
Margaret Human needed a roof certification for a listing she was handling, and the contractor came out right away and completed it. She found him easy to work with and offered a fair price. Because she’s a realtor who depends on reliable tradespeople, she plans to call him again — he’s now on her short list for quick, reasonably priced roof certs.
Randy b. hired Elite Roofing Services to re-paper his home and paid them for wood repairs they said were necessary. He later discovered the situation was much worse when a different contractor inspected the roof and found it was collapsing. During tile removal the new crew exposed Elite’s work and realized the wood that had been billed as replaced was still rotten. Elite had even laid new underlayment over old paper, and when that old paper came off serious wood decay appeared. As the crew removed more tiles they uncovered more shortcuts: major structural beams had been cut and merely propped up with two by fours to make the roof look flat, and panel after panel showed rot. There was no evidence the paid-for wood replacement had been done, despite an $8,000 line item on the bill, and the original rusty nails had been reused in places. He warns other homeowners to get an independent inspection if Elite worked on their roof — the specific red flags he found were cut beams supported by temporary two-by-fours, rotten decking under supposedly “repaired” areas, and reused rusty nails, all of which created an unsafe roof structure.
Long-term Satisfaction
Recent customers rate Elite Roof Services 4.5 ★
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.