Environmental Solar Design reviews

Povilas had a solar pool heating system installed on his backyard pool about two years ago. He found it has reliably extended the swim season and even warms their spa, cutting gas costs noticeably. Bob and his crew worked efficiently through the install, and Povilas appreciated that Bob personally came out, climbed onto the roof and inspected the job. The only hitch came when the system wouldn’t link to his Aqua Link WiFi pool control; Bob arranged and paid for a separate technician shortly after the install to finish the programming. What lingered most was the dependable performance and the owner’s hands-on follow-through to fix the connectivity issue.

Richard got an Environmental Solar system installed on his home in 2002, and two decades later it’s still performing well. What mattered most to him wasn’t just the equipment but the ongoing service: when a small leak showed up the company talked him through fixes and provided hard-to-find replacement parts that aren’t sold anywhere else. They never tacked on a $100 house-call fee; instead they offered practical advice and shipped the pieces he needed. He kept turning to them over the years, appreciated their local, no-nonsense approach, and routinely refers neighbors. The thing that sticks with him is their willingness to supply unique parts and help without using a costly inspection as a cash grab.

James F. ended up with a residential solar pool-heating system installed four years ago that he had used only about five times. When a leak appeared in the panels he called for service and waited roughly two weeks before anyone showed up. The company charged $180 to repair a panel, a sting he found hard to accept given the light use. Technicians blamed raccoons for chewing through the panels and quoted $1,600 to install a protective mesh — an added expense he called an insult to injury. He expected a company that advertises 20+ years in business to warn about animal risks during the original sales conversation. A few days after the repair he noticed a large discrepancy between what his pool thermometer read and what the system’s control box reported. Soon after he received a mailed estimate repeating the $1,600 mesh charge and another $380 to replace yellowing thermometers. Although he had been told there was a lifetime warranty, he discovered it wouldn’t cover these parts, which left him feeling the system had been misrepresented. Frustrated by the costs and poor performance, he plans to report the company to the BBB and says that if he had to do it over he would have installed a—

When Jean needed a new roof, she called the company that had been maintaining her pool solar system for years to handle the panels. They recommended replacing and expanding her 16-year-old array and worked closely with her roofer to time the panel removal and reinstallation so the roof work didn’t disrupt the system. The upgraded array performs as promised, and she now uses the pool heater far less—handy for owners who prefer a warmer pool. The memorable detail for future buyers is the company’s smooth coordination with the roofer: they removed and put the panels back without drama and delivered a larger, well-functioning system.

Bill A. had a solar water-heating system installed for his backyard pool 11 years ago, and after a long stretch of trouble-free operation the collectors began to leak. He made a service appointment when the problem showed up, but the company missed that appointment — and three more. After finally arriving on the fourth attempt, the tech claimed he couldn’t find the leak and billed him $180 for the service call; the next morning the system was leaking again. It turned out the pump had to run longer before the leak appeared, and it took a full week before the crew returned. He ended up showing them a video from his iPhone to prove where the water was coming from, at which point they fixed it. He received the full service charge with no apology or discount despite four missed appointments and having to document the leak himself — the detail that stuck with him was that he had to be the one to show the problem on video before the repair actually happened.

Jack enjoyed roughly a 30% cut in gas bills after having a pool‑heating solar system installed on his ranch‑style home, but the good run didn't last. A few years in he discovered persistent leaks coming from the rooftop collectors. Although the manufacturer’s warranty covered the panels, getting the installer to fix them proved to be the real problem. Service visits dragged: one call took five days before a crew showed up, and when they did they simply shut the system down because they hadn’t brought the parts needed to repair the leak — leaving him with five days of water on the roof. He learned the installer schedules repairs to minimize travel costs (he lives about 40 miles from their shop), so crews wait to combine calls in the same area. A technician attributed the hold‑ups to the “boss’s order.” Jack doesn’t regret buying the solar system itself, but he regrets picking this company to install and service it; he found owner Bob Ellis’s sales pitch persuasive up front, but the follow‑through faltered. His concrete takeaway: before signing, call the installer and ask how they handle out‑of‑area service calls, whether techs carry common repair parts, and how quickly they will be到

Debi D. has relied on Bob and his team for years to handle her solar needs, and what stood out was their local, always-available support. She discovered a small, dependable company that operates with clear integrity and an exceptional work ethic — quick to respond, fix issues, and answer questions. Because someone from the local team is almost always reachable, problems never lingered and follow-up happened without hassle. The lasting impression: when she needed help, Bob’s crew picked up and handled it promptly, so she keeps turning to them.

Sammy R. had a solar thermal system installed and, about three years later, discovered a leak. They contacted the installer, and the crew showed up right away and repaired the problem on the spot. The quick, no-nonsense service years after installation was what stood out for them and left them reassured about the company’s follow-through.

Padraig C. had pool solar panels installed and, at first, the job and service felt very good. Two years later he discovered a leak in the roof and called the company expecting the repair to be covered under the system warranty. The crew pushed back, insisting the warranty only covered the panels — even though the leak originated where those panels sat — and demanded a $180 call-out fee. He refused to pay, and the company attempted to charge him three separate times, leaving him convinced they would press for service fees rather than honor warranty work. The standout detail for anyone considering this company: be prepared to get explicit, written confirmation about call-out fees and warranty coverage up front, because Padraig had to fend off repeated billing attempts for what he believed was a covered repair.