

Loading map...
Final Touch Construction handles roof replacements well but becomes a gamble the moment anything goes wrong. We analyzed dozens of reviews and found a stark divide: their roofing crews consistently do clean, timely work, but warranty service collapses after payment clears. One homeowner watched their roof leak three times in the first year, only to be told by the owner to hire someone else to fix it under warranty. We saw this pattern repeat: a customer with a failing AC fan under warranty was quoted $220 just to have a technician show up and inspect the company's own installation. The workmanship scores look solid at first glance, 34 reviewers praised the quality of completed work, but value scores sink to 2.5 out of 5 because post-sale support disappears. In one extensive remodel, the owner convinced a homeowner to use cheaper floor padding instead of self-leveling concrete, promising it would work just as well. Four months later, dents and cracks appeared throughout the hardwood. When the customer raised the issue at the final walk-through, the owner's response was blunt: pay us to redo it or hire another company. The crew members themselves earn consistent praise for detail and professionalism. But leadership avoids accountability, and you'll be left holding the bill for fixes that should be covered.
If you need a straightforward roof replacement and don't expect to call them back, they'll likely finish on time and at a fair price. But if you value warranty protection or anticipate needing post-installation support, skip this company entirely.
Ana M. had her roof replaced a few years ago, but within the first year she discovered it was leaking. The company came back to patch the problem, yet the leak returned; they ended up coming out three separate times without resolving the underlying issue. Her roof remains under warranty, but the owner refused to authorize further repairs and told her to find someone else to fix it. After that experience she concluded the warranty wasn’t being honored once the job was paid for. The clearest takeaway: if a similar problem appears, expect to fight for warranty service—or to arrange and pay for an outside repair yourself.
Darian M. hired Final Touch in February 2021 for a substantial remodel—a bottom-level hardwood install plus a full kitchen and bathrooms—that stretched through August 2021. She worked with two project managers during the job: Melton, who came across as rude, and Farron, who proved excellent. The single detail that defined the experience was the owner's choice of flooring method and his response when that choice failed. On installation day the installer Jose did a fine job laying the floors, but Darian ended up buying the underlayment herself after being told those soft materials were included. The owner, Luis, persuaded them to use padding under the hardwood for leveling instead of using self-leveling concrete to save money; they trusted his judgment. About four months after living on the new floors, dents and cracks appeared. When Luis returned for the final walkthrough, he refused to accept responsibility and effectively gave them two options: pay Final Touch to redo the floors or hire another company. He offered no clear warranty explanation, and the couple never got a satisfactory answer about how long the work was guaranteed. That flooring failure sat alongside several day
Ha L. brought the company in to work on her home's AC fan and discovered the unit began running hot and stopping intermittently after their work. She found cheap, used connectors on the fan and concluded the crew had installed low-quality parts and demonstrated poor workmanship. When she called back under warranty, the company rushed to take her debit-card details and then offered to send a technician — but said the AC maintenance visit would cost $220. Facing a fan that overheats and cuts out at random, she worried about handing over $220 only to get another botched repair; she wanted them to inspect and fix the original job under warranty instead of charging for a new service. Frustrated by what she viewed as a push to collect payment rather than honor the warranty, she refused to authorize the paid visit and insisted the company address the prior workmanship first.
Passed screening
Passed screening
Operating longer than most installers in the market.
Excellent BBB standing. Strong complaint resolution.
Reviews were posted naturally over time.
Jonathan went into the process looking for a residential solar installer and discovered a firm that combined unusually low pricing with consistently clear communication. He appreciated how the team followed through — they insisted on a roof inspection and made sure it was completed to his satisfaction rather than just moving on to the next job. What stuck with him most was the blend of integrity and a genuinely fair price: he ended up with confidence in the workmanship and a sense that the company honored its promises, especially around that thorough roof inspection.
Pilar B hired Final Touch for a complete home renovation and discovered a process that ran smoothly from the first meeting to the final walkthrough. She experienced consistent, clear communication throughout the project and a crew whose professionalism and building skill showed at every stage. The team’s meticulous attention to detail and insistence on keeping the site clean were striking — work areas stayed tidy and the small finishing details received real care. The house ended up transformed into a space that looks like it belongs in a design magazine; the precise trim work and carefully chosen finishing touches are what elevated the result. What lingered most for her was the spotless jobsite and the way those final touches made the whole renovation feel finished and intentional.
Ha L. brought the company in to work on her home's AC fan and discovered the unit began running hot and stopping intermittently after their work. She found cheap, used connectors on the fan and concluded the crew had installed low-quality parts and demonstrated poor workmanship. When she called back under warranty, the company rushed to take her debit-card details and then offered to send a technician — but said the AC maintenance visit would cost $220. Facing a fan that overheats and cuts out at random, she worried about handing over $220 only to get another botched repair; she wanted them to inspect and fix the original job under warranty instead of charging for a new service. Frustrated by what she viewed as a push to collect payment rather than honor the warranty, she refused to authorize the paid visit and insisted the company address the prior workmanship first.
Jacob oversees solar installations across Southern California and relied on this roofing crew for the majority of his projects. He found them outstanding and used them as his go-to roofer for most SoCal jobs — a regular partnership that became the default whenever roofing was needed on his solar installations.
Tina discovered termite damage in her attic and needed it fixed quickly. She ended up with the job completed in a single day; the crew arrived on time, worked professionally, and walked her through what they were doing. She appreciated the timely communication and clear explanations — the fast turnaround paired with informative service is what stood out.
Ha Le hired the company to fix an air-conditioning fan on a residential unit and quickly discovered the biggest problem wasn’t scheduling but payments — every call seemed to connect straight to someone whose priority was swiping the debit card. They found the fan running hot, cutting out intermittently, and attached with what looked like cheap, used fasteners; that raised immediate worries about the quality of the original workmanship. When they asked for a warranty repair, the company offered to send a technician but said the AC maintenance would cost $220, which felt like being asked to pay again to have the same questionable work inspected. Fearing another botched repair and a $220 loss, they pushed back: they wanted the installer to check the prior job under warranty rather than charge up front. The lasting detail that stuck with Ha Le was the company’s eagerness to take payment while appearing unwilling to stand behind the original installation of an overheating, intermittently failing fan.
Germaine Key hired Final Touch Construction to handle basic repairs, renovations and a deep clean on a rental property that needed a fast turnaround for leasing. She found the crew arrived bright and early, fully equipped and ready to work, and that both the tradespeople and supervisory staff paid close attention to the small details. The job got finished for a reasonable, competitive price, and the unit was prepped quickly for re-listing. The thing that stood out was the punctual, well-managed crew — their early start and thorough oversight made meeting the leasing deadline possible.
David C. hired Final Touch to replace the underlayment across his entire roof and a detached garage so SunPower could proceed with a full solar installation. He encountered a rocky start — the project didn’t begin smoothly — but after several texts and emails, particularly coordinating with Louie, the crew regrouped and completed the work to a high standard. Final Touch, a family-owned outfit that frequently sub-contracts for SunPower, delivered the full re-underlayment at a competitive price and left the roof ready for panels. An inspector from the LA Department of Building & Safety praised the workmanship, and David recommends that future customers stay proactive in communicating with the on-site team and the owner to ensure the same outcome.
Ana M. had her roof replaced a few years ago, but within the first year she discovered it was leaking. The company came back to patch the problem, yet the leak returned; they ended up coming out three separate times without resolving the underlying issue. Her roof remains under warranty, but the owner refused to authorize further repairs and told her to find someone else to fix it. After that experience she concluded the warranty wasn’t being honored once the job was paid for. The clearest takeaway: if a similar problem appears, expect to fight for warranty service—or to arrange and pay for an outside repair yourself.
Long-term satisfaction for Final Touch Construction drops to 1.0 ★ compared to early reviews. This decline is worse than 75% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.