Flagship Solar reviews

Randall ended up stuck in a mess that began with a solar contract signed two summers earlier and never seemed to move forward in a clean way. What stood out most wasn’t just the lack of communication — it was the feeling that the company had become nearly impossible to reach, with calls going nowhere, emails left unanswered, and even phone numbers on the website and Google leading nowhere. One extension he tried had already been disconnected, leaving him chasing down help that never arrived. The situation turned from frustrating to costly when roof problems led to water damage inside the house, and the damage around the property still hadn’t been fully put back together. Items were left moved, some things were damaged, and he was still trying to get the issue resolved well enough that he was looking into legal help. The review reads like a warning from someone who expected a working solar setup and instead got a broken line of communication, unfinished repairs, and damage that reached beyond the roof.

Remy opened the door to a Flagship Solar salesperson while already dealing with a failing roof and an insurance cancellation hanging over the house. What sounded like a simple path to fixing the roof first turned into a solar contract he never got a copy of, signed only on the salesperson’s iPad, with promises that the roof would be inspected and replaced if needed before any panels went up. He was also told he could cancel anytime if he changed his mind, but once the panels were mounted and still not tied into the power box, he was told cancellation was off the table. Nearly a year passed before the system was finally brought online on 2-12-25, by which point the promised savings had unraveled into a much higher electric bill — $256.13 one month and $325.58 the next, for a total of $581.71 — alongside a $119,800 debt with Everbright Finance. Now retired and living on Social Security, he ended up feeling trapped by what he saw as misleading sales tactics, inflated savings claims, and a missing paper trail, and the unfinished roof work still has his insurance at risk until the panels are removed for replacement.

Charity ended up with a solar-and-battery setup on her home, expecting it to wipe out her Edison bill, but the system never delivered that result and a large bill still landed in her lap. After the panels went up, the follow-through fell apart: calls and emails went unanswered, promised roof repairs never got finished, and holes in the interior ceiling were still waiting to be fixed three months later. The sales pitch had also included incentives after installation, but once the system was in place she could not get anyone to look at the billing problem or the lingering damage, leaving her stuck with both the utility charge and the unfinished repairs.

Brandy had 29 panels installed on her home and ended up with the kind of solar project that felt tidy from start to finish. What stood out most was how smooth the install felt: the crew worked cleanly, and the communication across the whole team kept everything easy to follow. Seeing Flagship recognized by the BBB matched the experience she had on her own roof, where the job was handled with the kind of care that leaves a house looking as if the work was always meant to be there.

Tina and her husband ended up in a drawn-out mess after signing up for a bundled solar-and-roof package for their Stockton home. The roof work was left unfinished, and when the rains came, leaks showed up, light still cut through parts of the attic, and the overhang had been damaged with several visible holes. They spent months trying to get someone at Flagship to step in, making calls, sending texts, and emailing without getting the roof completed or the damage fixed, even after a couple of reps initially listened and then disappeared from the situation. What made the ordeal sting even more was the billing: they were paying both PG&E and Flagship at the same time, including a December bill of $400 to PG&E and $500 to Flagship, followed by another January bill of $300 to PG&E plus $500 to Flagship. Since September, the unfinished roof and the double payments have kept the project from feeling like a clean solar upgrade and more like a long-running repair problem they still can’t get closed out.

Peter was left dealing with a half-finished solar project on his home, and the part that stood out most was the damage left behind. Two months after the panels went up, the exterior stucco still had not been completed, and the patio roof had caved in during the work. He was told the ceiling would be repaired too, but after that the calls went unanswered and his messages never came back, leaving him with an installation that was still open-ended long after the crew had left.

Marylou went into the solar project expecting relief from her PG&E bill, but the finished setup never delivered that promise. Instead of the low-or-no-bill outcome she had been sold, she was still staring at a high utility charge and feeling stuck with a service she no longer trusted. Along the way, she found Marina Fogel unhelpful and untrue to her word, and the whole process left her trying to figure out how to cancel the service altogether. For someone who usually avoids writing reviews, the fact that she came forward at all underscored how badly the experience fell short.

Jose went into the project with a contract for a 200-amp panel upgrade on his home, expecting the install to match what had been agreed to. Instead, the crew ended up only swapping in a 175-amp main breaker, leaving the promised upgrade unfinished and the larger electrical work still undone despite repeated refusal to complete the 200-amp panel he had contracted for.

Bunny C. watched a PPA deal leave elderly parents stuck with a burden they never really understood. In the middle of a sales push that felt predatory to the family, the paperwork moved ahead without a clear explanation of what they were agreeing to, and the result was a long-term debt they could not easily escape. The sharpest warning from this experience is how quickly a solar pitch can turn into a lifetime obligation when the terms are not made plain before anyone signs.