Global Energy reviews

Roderick Steward connected with Jean Smart while sorting out a technical solar purchase and walked away with a five-star experience. He discovered she knew the details inside out and deliberately slowed the pace to give clear, accurate answers whenever he asked. Her patient, methodical explanations turned complicated options into something he could actually understand, which removed a lot of stress from the decision. He plans to tell all his friends about her — what stuck with him most was how she broke down technical information without rushing.

Sara OReilly had residential solar installed on her home in 2019 and discovered last year that her PG&E true-up was climbing. Her husband called Connie, the company owner, because the installer was supposed to be monitoring the system — and they found the array had been down. A technician eventually traced the problem to wiring the company had done; the wires had arced and started a fire inside an electrical box, something that could have burned down their house by sheer bad luck. It took the company more than six months to get a tech out and restore the system; because the panels were offline for that long, their true-up bill topped $4,000. Connie initially agreed to cover the charge, but when payment time arrived she repeatedly ignored her husband’s calls or offered excuses while he called every day for over a month. Fed up, Sara spoke with a lawyer and filed a complaint with the Better Business Bureau. The detail that lingered for them was not the bill but the dangerous, improperly done wiring plus the owner’s long delay and evasive behavior — problems that pushed them into legal action.

Darrell P. pursued a home battery install from Global because a PG&E rebate made the purchase make sense on paper. What he discovered instead was a chain of avoidable mistakes and unresponsiveness that turned a months-long project into a legal headache. Early on, he found the new electrical panel placed directly over his main shutoff valve; Global argued with PG&E for months, until Darrell emailed PG&E himself and got the location approved within twenty minutes. He also paid for a recommended panel upgrade that turned out to be unnecessary — the installers moved the breakers out of that panel during the battery hookup, leaving an expensive, empty box bolted to the wall. Install dates bounced around repeatedly, and installers missed inspector appointments twice. After the physical work finished, he waited months for permission to operate; another email from him to PG&E cleared a minor clerical snag after roughly three months. The system only became usable about nine months after the project began. The day after it was activated, a wholesaler filed a lien against his property. A year later Darrell learned the rebate applications had never been submitted; Global won’t help and he has,

Jose Munoz began a solar project and discovered Global Energy handled every step from the initial consultation through completion. He leaned on their representatives to lay out what to expect, walk him through each phase, and actively pursue financing alternatives so the project could move forward. Instead of stepping away when obstacles appeared, the team stayed involved and helped him navigate options until the job was done. The one thing that stands out is their persistence on financing—turning a potential roadblock into a finished project.

Aj combined a solar system with energy-efficient windows and found the most competitive price on the market — the whole upgrade came as a single package. The company rolled everything into one loan payment that landed well below his previous electricity bill, which turned the large purchase into an immediate, practical win. Eddie stayed in touch throughout the process, keeping him updated on the installation timeline and delivering professional, attentive service. The crew handled all of his energy needs as a local outfit with a confident office presence. What stuck with him most was that one smaller monthly payment replacing a higher energy bill.

Brian discovered a solar project for a 92-year-old woman in San Francisco that has gone four years without an inspection. He accuses the owner, Connie, of leaving the job unfinished and offering daily excuses instead of progress, and found herself responding with what he characterizes as repeated lies. He calls Connie a "complete scam artist" and paints the experience as deeply frustrating for a vulnerable homeowner. He also reached out publicly to Sara, asking her to contact him because he wants to become involved in her litigation.

AJ Fernandez walked into a big home upgrade and discovered it felt worth every dollar: the company offered the best price he’d seen and even included energy-efficient windows. He ended up with solar panels and window upgrades rolled into a single loan payment — a payment that wound up being notably lower than his previous energy bill. Eddie handled follow-ups, kept him updated on the installation status, and stayed professional throughout the process. The team covered all the energy angles, and AJ appreciated that they’re local and that their office had a bold, "bad to the bone" vibe. The detail that lingered most: one consolidated payment that immediately beat his old utility bill.

Chris S. hired Global Energy to replace the 30‑year‑old roof on his Lake Tahoe home in September 2021 and discovered months later that the company still hadn’t paid its suppliers — a mechanic’s lien sat on his property through March 2022. He ended up with more than a billing headache: after the replacement he found new leaks where there had been none before. What began as one persistent leak turned into five problem spots, with water damage to drywall on two floors and rotted window sills. A company representative, Connie, later claimed a repair had been done on the front of the house while he was away, but the original leak remained and new leaks appeared on the other side; she then stopped responding to his messages. The supplier bills remained unpaid, the lien had not been cleared despite promises, and the original and subsequent water damage were never properly resolved. Months after the job, he still had active leaks and a mechanic’s lien on his home.

Cyn C. discovered the process to get her home tied into the grid had stalled because the installer’s contact number was out of service and the team stopped answering. She reached out to Connie at Global Energy many times with no reply, even after signing all the paperwork the company provided; PGE then told her the interconnection packet was incomplete. Global Energy refused to return calls or texts, leaving the interconnection stuck for months while the referrer, Sunnova, failed to intervene. Frustrated, she escalated the matter to the solar energy commissioner and began contacting local news outlets — determined to force a resolution to the paperwork and responsiveness issues that have kept her system offline.