82
Trust
Score
WattBot

NY State Solar reviews

NEW YORK / LONG ISLAND
NY State Solar
1,128 Reviews • 1 Location 150,024 Data Points Processed

Loading map...

The Verdict

NY State Solar installs competently and puts attentive salespeople in front of you. We found dozens of stories where a rep spent months earning a skeptical homeowner's trust, then stayed in touch after the panels went live. One customer who delayed three years finally signed when his rep walked him through new incentive math and coordinated a roof replacement in a single summer. The installations themselves are quick and tidy. A crew of ten finished one 30-panel system in four hours, and the homeowner reported zero mess left behind. Post-install bills cluster around $20 to $40 per month in most reviews, down from $150 to $200 before solar. Where NY State Solar lags is transparency around financing terms and permit timelines. We noticed a pattern of vague language in sales presentations, and several customers learned about interconnection delays only after signing. If you prize a salesperson who'll answer texts at 9 p.m. and check in quarterly, the personal touch here is genuine. Just press for written timelines and a line-item contract before you commit.

If you want an installer who'll hold your hand through roof coordination and call you six months later to ask how your production is running, NY State Solar delivers that. If you need airtight timelines in writing up front, you may get frustrated.

3 Stories That Stood Out

1. Dane Mccarthy
Google | Mar 12, 2025 |

Dane Mccarthy initially hesitated about going solar but recognized NYSS as a company with 15-plus years of installations, so he and his wife — an attorney who planned to read the contract closely — agreed to hear a proposal. He found working with Franklin Cusma effortless: Franklin walked them through every detail, set realistic expectations, applied no pressure, and stayed readily available by call or text to answer follow-ups. About six weeks after the first sales visit, a ten-person installation crew showed up and finished the system in roughly four hours. He noticed that every NYSS employee involved paid close attention to the project’s details, and that consistent follow-through made the whole process smooth. The thing that stuck with him most was Franklin’s availability and the remarkably quick, competent install by a large crew — concrete signs that the company’s experience translated into a streamlined delivery.

2. Linda Nazaire
Google | Aug 13, 2024 |

Linda felt overwhelmed when her aging roof started letting yellow jackets and wasps into her home and a roofer uncovered more structural damage than expected, quoting about $20,000 for repairs. She decided to meet with NewYork Solar and connected with Reginald Saint Armand, who mapped out a plan that combined a roof replacement with a solar installation. Reginald listened to her priorities, patiently answered technical questions, and took the lead on coordinating permits, timelines, and scheduling so the work could begin after the Fourth of July holiday. The crew replaced the roof, installed the solar panels, cleaned up thoroughly, and stopped the pest entry that had been a daily nuisance. Reginald kept her updated on every step and helped troubleshoot issues along the way, turning a stressful repair into a single, managed project. She left with a new roof and functioning solar array and appreciated Reginald’s hands-on support and guidance; the most lasting result is that the wasp problem is gone and the system should deliver ongoing energy savings.

3. Kevin Lynch
Google | Dec 29, 2020 |

Kevin Lynch and his wife hired Jack Aranya for their home solar project and quickly found Jack to be both knowledgeable and straightforward. He relied on Jack to chase down answers he didn’t have, always coming back quickly with documentation, and Jack kept checking in after installation to ensure the system stayed on course. The panels performed as promised: over two years they only had one month each year when production or credits were exhausted; otherwise their only outlays were the loan payment and the hookup fee, which together ran well below their previous electricity bills. Turning energy costs into a predictable payment — especially through the hot months of July and August — proved to be a real relief. He recommends Jack and his team for a home solar project and has offered to be contacted through Jack if prospective buyers want to ask questions. The detail that lingered with him: in two years only two months total used up their solar credits, a clear sign the system delivers steady savings.

Platforms Monitored

Google
1037 Reviews · 1 Location
4.8/5
BBB
53 Reviews · 1 Location
4.5/5
Yelp
38 Reviews · 1 Location
2.8/5
SolarReviews
Tracking
N/A
EnergySage
Tracking
N/A

Performance by Work Type

SOLAR
SOLAR
Installation, permitting, and grid connection.
4.7/5
ROOFING
ROOFING
Repair or replacement, before or after solar installation.
4.4/5
SERVICE
SERVICE
Repairs, maintenance, and ongoing system support.
2.5/5
ELECTRICAL
ELECTRICAL
Panel upgrades and wiring for system readiness.
3.3/5
BATTERY
BATTERY
Energy storage for backup savings and independence.
2.2/5
COMPLEX PROJECTS
COMPLEX PROJECTS
Multi-trade installations requiring co-ordination.
N/A

How We Got To Trust Score 82

Buyer Beware

Unauthorized Activities

1 report

We checked for:
Unauthorized charges
Undisclosed loans
Identity theft
Forged signatures
Fake contracts
Falsified permits

Misleading Claims

7 reports

We checked for:
Bait & switch
Overstated savings
Hidden fees
Misrepresented specs
False performance
Misleading warranty

Background Check

Serving customers for 10 years

Operating longer than most installers in the market.

BBB Rating: A+

Excellent BBB standing. Strong complaint resolution.

Natural Review Patterns

Reviews were posted naturally over time.

What You Can Expect

01

1. Sumi Mahmud
Google | Nov 5, 2025 |

Sumi Mahmud has kept coming back to Ayoub — this was the fourth house he handled for her after they first met three years ago — and she brought him in for multiple family members as well. She trusted him to walk her through the choices, explain every step, and manage the incentives so the financial side didn’t become a headache. NYSS took care of the physical work, and the install and overall process went smoothly. The detail that stuck with her: Ayoub made the whole thing easy and handled the paperwork and incentives so she didn’t have to worry.

2. Christine Kwon
Google | Jan 20, 2024 |

Christine Kwon installed solar panels on her home two years ago and, though she was hesitant at first, discovered it turned out to be a smart decision. She ended up working with Jamie, who managed the job from start to finish and kept close watch on every step during construction and afterward. She valued his professionalism and conscientiousness, and he continued to answer her questions quickly long after the installation. The detail that mattered most to her was that follow-through—Jamie didn’t disappear once the panels were in place, so she felt supported well beyond the build.

3. Kevin Lynch
Google | Dec 29, 2020 |

Kevin Lynch and his wife hired Jack Aranya for their home solar project and quickly found Jack to be both knowledgeable and straightforward. He relied on Jack to chase down answers he didn’t have, always coming back quickly with documentation, and Jack kept checking in after installation to ensure the system stayed on course. The panels performed as promised: over two years they only had one month each year when production or credits were exhausted; otherwise their only outlays were the loan payment and the hookup fee, which together ran well below their previous electricity bills. Turning energy costs into a predictable payment — especially through the hot months of July and August — proved to be a real relief. He recommends Jack and his team for a home solar project and has offered to be contacted through Jack if prospective buyers want to ask questions. The detail that lingered with him: in two years only two months total used up their solar credits, a clear sign the system delivers steady savings.

02

1. Michael O'Connell
Google | Jan 19, 2023 |

Michael O'Connell went solar a year ago on his home and discovered it was an easy decision. He ended up producing more than 9 MWh in 2022 — notably higher than the estimate — and encountered no post‑install problems. The panels sit clean and symmetrical on the roof, and he has already steered others toward the installer. The detail that stuck with him: first‑year output beat expectations while the installation remained neat.

2. Kelly Mackey
Google | Dec 23, 2020 |

Kelly Mackey first looked into solar a few years ago and decided it didn’t make sense at the time. A few downed trees, faster technology, and a new NYS tax incentive shifted the math, and Zachary Wright reconnected to run fresh numbers. They ended up with a system NY Solar arranged from start to finish: permits, scheduling, and the install felt effortless because the company handled every step. The detail that sticks is the timing and follow-through—Zachary reached out when the situation changed, and now they get to enjoy watching the meter spin backwards.

3. David Scott (Dschnee)
Google | Jul 21, 2020 |

David was contacted by Jack at NYSS while he was considering a residential solar installation and started out feeling apprehensive. Jack changed his mind — the first salesperson who made him genuinely comfortable committing to a system. Jack walked him through how solar works and what to expect, handled all the paperwork and installation details, and stayed available afterward. He bought the system and, 15 months later, remains very happy; when he calls with questions Jack either answers them on the spot or follows up to get the right information. The memorable part of the experience was Jack’s combination of clear explanations and ongoing responsiveness — David still leans on him for support well over a year after install.

03

1. Heather Massa
Google | Jul 6, 2020 |

Heather was living with high summer electric bills from central air, a hot tub and a small above-ground pool. After partnering with Christopher Wen, she moved from consuming a lot of energy to producing a lot of it — she even fed power back into the grid. Two summers ago the bills were crushing; now they’re no longer a worry. Christopher guided her through every step: he laid out the process, handled the paperwork, arranged the install and kept her updated by calls and emails. He answered questions quickly and removed the usual headaches that come with going solar. The installation crew matched that level of care — professional, clean and hard-working, and the physical work looked excellent. The financial side also unfolded as promised: incentives, the loan and the program details all worked out exactly as he described. What stuck with her was the tangible change — shifting from high bills to surplus energy — and the clear, hands-on support from Christopher that made the whole transition straightforward.

2. David Weinstein
Google | Jul 3, 2020 |

David hired NY State Solar in 2016 for a solar project and found their team exceptional. They walked him through every step and stayed open about timelines and costs, so he always knew what to expect. When NY State Solar brought in Sunrise Energy to handle the installation, that crew matched the same professionalism and quality. With so much negative press around solar lately, what stuck with him most was the upfront transparency and the smooth, well-coordinated install by Sunrise Energy.

3. Louis Corrao III
Google | Jul 11, 2019 |

Louis Corrao III hired Jack Aranya to manage a residential solar installation and watched the company’s promises play out exactly as outlined. He found Jack to be a consummate professional who answered every question and guided him through each step of the process. Everything turned out as promised: he paid nothing out of pocket, his electricity bill dropped, and he received a full tax reimbursement. About a year after the panels were installed he sold the house and saw the system deliver a noticeable boost to the appraised value. The detail that stuck with him most was the trio of outcomes — zero upfront cost, full tax reimbursement, and a measurable lift in resale value.

Long-term Satisfaction

Long-term satisfaction for NY State Solar drops to 3.2 ★ compared to early reviews. This decline is worse than 75% of installers we looked at.

Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.

Top Solar Installers in Long Island