Option One Solar reviews

Chris Haase went with Option One Solar for a residential solar setup two years ago and had them return this summer to add a Tesla Powerwall. The crew handled every permit and license, so the paperwork and approvals never became his problem. Both the original panel installation and the battery addition proceeded without complications; he hasn’t experienced any issues and feels very confident in how the system is performing. What lingered with him most was that the company took care of the regulatory details and finished the battery upgrade smoothly — concrete proof, in his view, that the system will be dependable going forward.

Patrick arranged a residential solar installation a few years ago and walked through a straightforward process from start to finish. He found the team transparent about the work, professional in their conduct, and consistently quick to answer his calls during the project. What lingered for him was their responsiveness — that steady availability combined with clear communication led him to give a five-star rating and recommend them to others.

Warren Hartwell had his solar system installed on February 8, 2023. On October 22, 2024 he received a message from Ivan that the array appeared to be offline and that someone should be sent to check it out. The next day a technician named George showed up, diagnosed the problem, and replaced the system computer — Warren blames the outage on Enphase — and had the system back online within a few hours. He had been very particular while shopping multiple installers and chose Option One because they stood out: they sent a proper work truck for the site inspection instead of what he describes as a kid in a Tesla. He also found Option One’s chosen roofing contractor responsible and pleasant to work with. What stuck with him was the fast, proactive follow-up and the practical, no-frills professionalism at the site inspection.

Steffi had Option One Solar put in a 29-panel rooftop system with two Tesla wall batteries about two and a half years ago — and since then she hasn’t paid a single electricity bill. The install itself went smoothly, and any small post‑installation issues were handled within a day. More recently, the company’s continuous monitoring flagged a problem; they called her, dispatched a technician that same morning, and the tech performed a reset and a checkup at no charge. She found that kind of proactive, ongoing care rare compared with larger providers like Sunrun, where contact often ends once the sale closes. The standout detail for her: Option One’s monitoring and free, prompt follow-up years after install — paired with two and a half years of no electric bills — is what truly set the experience apart.

Jim H. contracted Option 1 in 2014 to install a rooftop solar system on his San Diego home, buying the panels and inverter himself. Technicians drove down from Apple Valley, completed the installation in a single day, and the system ran trouble-free for years. A few years after the install he discovered water damage on a wall beneath the panels; Option 1 sent a tech who traced the problem to the roof, repaired the leak, and fixed and repainted the drywall at no charge. Last fall new cracking appeared in the eaves under the array; another visit uncovered a leak at a roof post, which the crew repaired and then repaired and repainted the eaves—again without billing him. Ten years on, Ivan handled the coordination and made the process easy. The detail that stands out is how the company kept returning to fix roof-related leaks and repaint interior and exterior damage long after the sale, all at no cost to the homeowner.

After six years with a rooftop solar system, Lee Thompson discovered the inverter had shut down. He contacted Option One, and they dispatched a technician quickly and without fuss to troubleshoot. The tech diagnosed the issue and replaced the inverter under warranty in a single visit, getting the system back online. Lee highlighted the field crew’s work and Elizabeth at Option One for pulling everything together and following through. The memorable outcome was a one-visit, warranty-covered replacement that restored service with minimal hassle.

George Scully had Option One install a ground‑mount solar array two years ago. Since the system turned on he hasn’t had to pay Edison — his monthly bills consistently show a net credit, in other words a negative bill. He highlights two years of steady negative electricity bills as the key result. The memorable takeaway is that the array continues to produce enough energy to keep his utility account in credit instead of owing the utility.

Connie Cannavan chose Option One to put solar on her home and found the whole process quietly efficient. She discovered the sales team was professional and patient — never pushy — and appreciated that they gave her time to decide while Natasha kept her informed at every step. The installers showed up on time, were friendly, and had the system live just 13 days after the crew arrived, a timeline that even included the city inspection. Over the next few years the system performed exactly as hoped: as of 9/19/24, nearly three years after installation, she hasn’t paid Southern California Edison a penny and has consistently had a credit at true-up each year. She also recommended Option One on Facebook under the screen name Lucille Van. The most memorable detail: steady production and yearly true-up credits that turned the initial investment into immediate, ongoing savings.

Danny hired Option One Solar to put panels on his house and worked directly with KC Carson, whose knowledge and friendly manner made the process feel easy from the start. He waited a year to see how the system performed in everyday use, and it ended up producing more energy than the company had projected, exceeding expectations. The standout detail for him was the combination of KC’s expertise during the sale and the system’s better-than-promised output — his parting tip: ask for KC Carson when you call Option One.