Pacific Energy reviews

Richard M. wanted a gas insert installed in his home fireplace and, after hearing Pacific Energy on the radio and visiting their showroom, picked a model in early November 2023. He paid a 50% deposit expecting the unit might arrive before the holidays but at least before the new year. The sales staff guided him through choosing the insert and made a good impression, and Brown Construction’s Rick Brown was lined up to install it the first week of January—Rick had warned that his December calendar was full. Then the project stalled: Pacific Energy ordered the insert configured for propane even though the house uses natural gas, so a conversion kit was required. That kit didn’t arrive until the end of March, and Rick finally completed the install about a week after the first day of spring—roughly 4½ months after the deposit. Pacific Energy emailed asking for the balance and noted they wouldn’t charge for the conversion kit; Richard felt that gesture fell short because the company’s ordering error caused a two-month delay past winter. He walked away pleased with the finished insert and impressed with Rick’s installation work, but he wants other buyers to know: if having the unit in by.

Renee had a seamless experience buying a new fireplace insert, from browsing options in the shop to the final installation. She found John and his crew patient and knowledgeable, guiding her toward the right model from their strong selection and taking extra time to get the fit and finish just right. Their help at the showroom and careful work on installation removed the usual stress of the project. She ended up with a fireplace that transformed the home's ambiance—welcoming, warm, and genuinely gorgeous. The detail that stuck with her: the crew’s willingness to spend the time needed to make everything perfect.

Hillel bought an expensive electric fireplace for his new house and, after it was installed on September 10, discovered it made a disturbing noise. He has called the owner repeatedly since the installation, only to be directed to the manufacturer while the owner otherwise ignored his complaints. He found the owner rude and unwilling to stand behind the sale, leaving him with a defective unit and no arranged service. His takeaway for other buyers: the fireplace remains noisy and he’s had to chase support because the seller didn’t handle the problem.

Gordon S. hired Pacific Energy Company to install two Valor fireplace inserts in his home — one in 2014 and another in 2018 — and worked with them on both projects. He experienced smooth installations and follow-up service that arrived promptly, handled questions with clear competence, and tied up the smallest loose ends. The steady, reliable support over several years led him to grant them "Approbation with Distinction".

John K. stopped in while shopping for a gas fireplace insert for his home and found the staff knowledgeable and helpful. They walked him through the options, made it clear they don't do installations, and steered him to Logan's Chimneys — the same installer who had serviced his chimney before and had impressed him. He didn't end up purchasing an insert from them, but left satisfied with the information and communication and with Logan's Chimneys as the trusted installer he plans to call when he moves forward.

Jerry S. went into a purchase expecting a straightforward installation but discovered the company doesn't install or service its products themselves—they only recommend outside contractors. He hired one of those contractors and, when installation problems surfaced, ended up stuck in a blame game: the contractor blamed the sales team and the store pointed back at the contractor. What began as a routine purchase turned into an ordeal from beginning to end, and he left the experience so dissatisfied that he posted a one‑star review. The concrete takeaway that stayed with him: confirm who will actually perform and support the installation before committing.

Steve was preparing to upgrade his home's solar system after the rollout of NEM3 and ran into a tangle of new variables. He connected with Matt, who patiently dug into the details and explained the complex considerations the change introduced, walking him through the implications so the options felt manageable. By the end of their conversation he walked away with a much clearer picture of next steps. The detail that stuck with him was Matt's willingness to spend the time needed to untangle the new rules so Steve could decide with confidence.

Bella Z. bought a fireplace insert in 2005 and still loves how it performs. She called the company later to get some information and found the staff genuinely helpful and easy to work with. Because the insert has held up and the people were so responsive, she’s now considering a small wood‑burning stove for her little house and plans to shop Pacific Energy first before looking elsewhere. The memorable part of her experience: a durable product backed by friendly, useful after‑sales support that makes returning to the company an easy choice.

Lucas was working on a gas fireplace and called in to order a replacement valve. Stephen answered and did more than place an order — he walked Lucas through advanced troubleshooting techniques and shared detailed diagnostic tips to help isolate the problem. He found Stephen’s level of knowledge and professionalism notable, and felt compelled to write because the rep went clearly above and beyond normal service. If the rest of the staff operates like Stephen, he intends to return for other fireplace needs; the standout memory is not just getting a part, but learning practical, sophisticated troubleshooting that made the repair easier.