REPOWER by Solar Universe reviews

Michael B. connected with REPOWER by Solar Universe for a residential solar installation and discovered an unusually smooth, turnkey process. He worked with Mike P. on the front end, relied on Jamie B. to handle office logistics, had Cassius manage customer relations, and watched the install team execute the job — with the company taking care of pricing, permitting, scheduling, inspection and even Smart Meter activation. In under four weeks the system was “whole and pushing power.” Other companies had been higher priced, slow to respond, or less motivated, so the standout detail was one crew handling everything quickly and responsively; he walked away with a fully operational system and no utility headaches to sort out.

Jerry M. discovered Solar Universe while shopping for a home solar system and ended up choosing them after getting multiple quotes — their price was far more competitive than the others. Located at 4659 Golden Foothill Parkway, El Dorado Hills (916-597-0500), the company paired owner Paul Hale with technical/electrical engineer Steve Hansen, who guided him through the technical side with clear, knowledgeable answers. He relied on installers Mike and Alan for the on‑roof work; they proved competent, personable, and finished the job on schedule. The crew installed a 10.4 watt system that has exceeded expectations and is cutting into his previously exorbitant electric bills. What made the experience stand out was how turnkey it felt: Solar Universe handled all the HOA, county and PG&E requirements, kept him informed about what would happen and when, and left the whole process feeling like a “piece of cake.” He walked away with a smoothly executed install, lower bills, and the memory that the paperwork and utility coordination were handled for him.

Labrone J. lived with a Solar Universe system for nearly ten years on his home and steered at least five neighbors to the company during that time. He trusted them to handle problems — in the early years they responded quickly and stood behind the warranty. After RePower got involved, however, he discovered a faulty Enphase microinverter and reached out repeatedly by email and phone to request a warranty installer visit, but received no response. Enphase ultimately provided the replacement microinverter directly, leaving him to source the hardware while Solar Universe/RePower stayed silent. He no longer trusts the company to honor a long-term warranty, and what sticks with him is that a decade-long customer who helped grow their business ended up having the manufacturer, not the installer, solve the problem.

Jacob H. had Solar Universe install a residential solar system in 2012 and worked with sales manager Steve Hansen; the price felt competitive and Steve kept him informed through the process. During the install the crew accidentally broke the sprinkler system over the garage; fortunately nothing structural or household was ruined and Solar Universe paid to repair the damaged drywall. The array itself continued to perform well for years, and at that point Jacob considered the project a solid value. Because he supported renewable energy, Jacob started recommending Solar Universe to friends and colleagues, telling them to mention his name so he could collect the company’s referral reward — a few hundred dollars once a new project was complete. One colleague chose Solar Universe, confirmed Jacob as the referrer, and Jacob expected the promised payment after the project closed. Instead he ran into repeated delays and mixed explanations: an initial claim that the referral wasn’t issued because the customer hadn’t paid in full, then confirmation that payment had been received and a gift card would arrive, followed by more silence and additional calls before anything showed up. The worst,

Wendy answered a knock from a young, friendly Repower representative and soon discovered a path to a no-money-out-of-pocket solar system through the county’s Mpower program. She met with Mike, who laid out a system designed for her ranch-style roof, explained the program in detail, and then walked her through every qualifying step — interfacing with the county rep and even driving her to the mandatory class so the paperwork wouldn’t be a hassle. When the crew installed the panels on a 105°F day, they worked efficiently and left the roof looking neat: the panels are barely visible from the street and the crew cleaned up so thoroughly you’d never know they’d been there. A Repower rep, Cassius, came by afterward to verify the job, answer remaining questions, and hand over a homeowner kit that included a smart device tied to an app. He installed two long-life bulbs (one on the front porch and one in a bedroom), added them to the app, and demonstrated how she can turn them on, off, and dim them from her phone. What stands out is how Repower managed everything end-to-end — personalized system design, hands-on help with the county program, careful installation in extreme heat, and a “

Jay L. hired the company to install a residential solar system and quickly discovered he would have to babysit the project to keep it on track. He had to chase them repeatedly to preserve the contract deadline, and the agreement went through multiple rewrites before the written contract finally matched what had been agreed to verbally. When the crew looked like they might miss a year‑end install window, the office manager promised a paid‑in‑full invoice dated before year end — a sign of how much time pressure there was. On site the workmanship disappointed: half the trim around the new breaker box ended up installed backward (one side rough‑out, the other rough‑in), an antenna cable got pulled down and wasn’t fixed until he pushed for it, and crews left dangerous debris on the roof and in the gutters — a broken 10‑inch drill bit, 4‑inch lag screws, a cut‑off piece of the mounting frame, cigarette butts, and the like. The company also said materials had been submitted to the city before installation, but the city confirmed submissions occurred well after he had been told otherwise. After the swap he asked for the old breaker box back; he was first told it sat in their shop and “

After researching solar for several years and coming up empty, Niamh M. decided in April 2015 to try again. She met with six companies and, after five unsuitable proposals, stumbled across a magazine cover that led her to invite Solar Universe—the only team able to fit a sufficient number of panels on her unusually shaped, challenging roof. From the first meeting Lenin Arevalo laid out the roof limitations honestly and, rather than selling an underpowered system, sketched a creative alternative; she connected with the design and the company's outside-the-box approach. The installation crew arrived professional, efficient and unobtrusive, while office manager Kearstin Cabiya handled permitting and all PG&E paperwork promptly and kept frequent updates coming. Lenin stayed accessible throughout the process and answered questions quickly. In the end she ended up with a full-sized system that performs — she enjoys watching the PG&E meter spin backwards — and the project moved smoothly from design through permitting to installation. The detail that lingers: Solar Universe managed to deliver a complete solution on a difficult roof and took the paperwork burden off the homeowner, leaving a

Ignacio decided to go solar after researching several companies and chose a Solar Universe system for his ranch-style home. From the start, his salesperson Lenin Arevalo walked him through the entire process in clear, thorough detail, answered every question, and stayed friendly enough that the whole experience felt smooth and straightforward. Once Ignacio picked a plan, Solar Universe checked in at multiple points to keep him updated on progress. As of yesterday his photovoltaic system was switched on, and he’s eager to watch the bill savings roll in. He even passed along Lenin’s number (916-512-3678) for anyone who wants the same level of guidance.

Jay D. kept the company's referral app on his phone and used it to refer a neighbor for a solar installation on a nearby house. After the neighbor's system went in, he expected the $500 referral bonus the app advertised but never received it. When he contacted customer care, they offered LED light bulbs (and had at one point offered $50), which turned what should have been a straightforward payout into a bait-and-switch that felt like a scam. He still loves the solar on his own roof, but he walked away unwilling to recommend the company to anyone — the lasting image for him was being promised $500 and getting bulbs instead.