Shelter Roofing and Solar reviews

Joel S. hired Shelter a couple of years ago for a major roof replacement and solar installation on his home — a sizable project that he found competitively priced, if not the cheapest. He discovered Shelter stayed responsive from the initial bid through completion and appreciated the hands-on approach of a family-owned outfit. The moment that stood out came after the official inspection: although the job had been signed off and Joel considered it finished, the owner walked every job personally, spotted a detail Joel would never have noticed, and sent the crew back for two extra days to correct it at his own expense. He came away impressed by that level of pride and business ethics — not because of the paperwork, but because the owner refused to move on until the installation met his exacting standards.

Randy hired Shelter Roofing three years ago to replace a roof on his home, and he walked away impressed by their workmanship and cleanup. A month later his painter discovered nails poking through the underside of the eaves—about a quarter inch too long—and Shelter dispatched an inspector the next day. The crew cut the offending nails and repainted the eaves at no charge, treating the extra work as a failure to meet their own quality standards rather than a billable fix. When Randy had solar panels installed three years after the roof job, he called Scott expecting an inspection fee after the solar rails went up. Instead a Shelter foreman climbed the roof while the solar crew was on site, inspected the work, complimented SunRun’s installation, and promised to come back after the project finished to verify nothing had changed. As someone who consults on CRM and customer-service processes, he judged Shelter’s response, follow-through, and attention to detail as exceptional. The specific moments that stuck with him were the same ones a buyer cares about: a prompt, no-cost repair for a workmanship oversight and an on-the-spot roof check tied to the solar installation. Those two acts

Jason Dubovsky found that torrential winter rains had exposed the need for a full lift-and-reset on his 35-year-old tile roof, and after shopping around he chose Shelter Roofing and Solar. He settled on them because Vivek, the salesperson, came across as straightforward and pressure-free, their reviews were consistently strong, their quote landed below the competition, and they could handle the solar detach-and-reset as part of the roofing job. He also opted to add a whole-home battery to capture SGIP rebates, so the project included both a new roof and battery installation. From the first conversations through final commissioning, he found the Shelter crew professional, punctual, and down-to-earth; when his battery later needed unexpected attention, the team dropped everything to help — Brandon and Levi came through with timely fixes. He singled out several people who made the process smooth: Vivek, Kat, Darshan, Rudy, Lareina, and Colin. Initially he posted the review while waiting on the SGIP paperwork, but followed up: on October 2, 2024 he received the full SGIP reimbursement. The detail that stuck with him was Shelter’s ability to coordinate the roof lift, solar reset, and a/