Solar Solutions reviews

CHRIS BANZET hired Solar Solutions to install a ground-mounted system on his upper Shingletown property and discovered the site was full of massive boulders — several 4–5 feet across and one left in a 10‑foot‑deep, 20x20 pit that he had dug. He watched Paul and his crew start in a seemingly easier front-panel area but soon run into more rock as they began digging post holes; rather than walk away, they wrestled each hole into place and prepared the array for inspection. The install passed inspection, then the crew set the poles in concrete — hauling wheelbarrows of concrete up a slope to each hole — and raised the framework the next day before placing the panels. An electrician completed a tidy hookup, even straightening out a messy service panel left by the previous owner. What stood out was how much heavy, unexpected labor the crew handled without cutting corners: gritty excavation, hauling concrete uphill, and a clean final electrical tie‑in. He came away impressed by the professionalism from start to finish, and the image that stuck with him was poles firmly set in concrete after a grueling day of wheelbarrowing up the slope.

Lisa V. recently had solar panels installed on her home and came away very happy with the finished system. She experienced a consistently professional process — scheduling, installation, and handoff all felt organized — and especially appreciated how Paul and his crew kept her well informed at every stage. Their steady communication removed uncertainty and made the job feel smooth and predictable. What stuck with her most was the clear, ongoing updates from Paul’s team throughout the project.

Eric scheduled a 4:00 PM phone consultation with a solar solutions representative and sat by his phone until 5:00, but never received a call. He spent an hour waiting with no follow-up and walked away with the impression that the company had been unprofessional and unreliable.

Rich and Patti hired Solar Solutions to install a home solar system with battery backup. He found owner Paul Jacobs, the installers, and the office staff consistently friendly and thoroughly professional throughout the project. The crew completed the physical installation and took care of the paperwork side too, organizing all permits and inspections so the couple didn't have to chase approvals. The most memorable part of the job was how turnkey it felt — a finished, backed-up system with permits and inspections already handled by the company.

Brad hired Paul and his crew to put in a ground‑mount solar array on his Fall River Mills property about five months ago. Even while carrying the financing, he is already seeing lower energy bills and expects the savings to grow as the system continues to produce. The team completed the installation cleanly, and he ended up with a layout he likes and energy production that meets expectations. The most memorable detail: the system began cutting his costs right away, despite still paying for it.

Bri had her roof replaced, which meant the solar array had to be taken off and put back on; during the roofing work the contractors tripped a fuse on the HVAC. The roofers brushed her off when she asked what had happened, so she called Paul, the company owner, who immediately sent a technician over to diagnose and help—even though the electrical problem didn’t come from his crew. She experienced the team as fast, reliable and consistently helpful, and has used them multiple times. The detail that stuck with her was Paul dropping everything to send someone out when other contractors treated her poorly.

Frank Costa has lived with a Solar Solutions installation on his home for three and a half years and found the system Paul designed to be the perfect size. He ended up paying nothing at his annual true-up for the past two years, a financial outcome tied to that right-sized design. When he swapped Wi‑Fi routers a few months ago and his Envoy lost its connection, Solar Solutions stepped in quickly and walked him through reconnecting the monitoring hardware. He continued to lean on them for questions and technical help well after the install and still values the product, the service, and the ongoing support — especially the combination of no true-up bills and prompt help restoring monitoring.

Pabloghia shopped seven companies before choosing Solar Solutions, a local outfit that carried the equipment they wanted. They appreciated salesperson Michael’s patient, non-pushy approach while deciding. The project became complicated when a new roof had to be installed on the same schedule, so they coordinated the solar work with Paul, who led the install. Both teams had an eight-week timeline that fell during the rainy season, leaving only a narrow window after the roof went on. Paul’s very competent crew managed to complete the solar install in three days — one of those days spent waiting for a busy stucco contractor who does excellent work. Things weren’t flawless, but whenever an issue popped up it got handled quickly and to their satisfaction. The detail that stuck with them: the installers pulled off the entire job in that tight post-roof window during rainy season, which made the whole effort work.

Nancy W. had a $40,000 residential solar system installed about five years ago and liked the people who handled the sale and installation. Over time she discovered it turned into a financial loss: with fewer people living in the house and roughly two months away each year, her electricity use dropped, yet the annual lump-sum payment to REU plus ongoing payments on about $18,000 still owed meant she spent more than she would have without solar. On top of the cost, the array stopped working every year, forcing her to monitor performance and deal with failures. She ended up concluding that, for her situation, the money would have been better spent as a sizable donation to an environmental charity—less cost and a clearer environmental impact. Her takeaway: when household usage falls and financing or recurring utility charges remain, a big upfront solar purchase can become a net loss, and frequent system outages only make the expense harder to justify.