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Solartime USA reviews
• updated MAR 31, 2026Loading map...
The Verdict
Solartime USA installs systems that work. We analyzed hundreds of reviews and found just four negative comments about workmanship out of 284 mentions, and zero complaints about anyone ghosting after the sale. One customer in Plano saw their annual electric bill drop from $3,139 to $772 after a 12kW installation, and the system survived two hailstorms that destroyed their shingles. We noticed two patterns that set this company apart. First, they right-size systems instead of overselling. Multiple reviewers compared a dozen quotes and picked Solartime because the owner, Martyna, explained exactly how much generation they needed based on their actual usage, not the biggest system their roof could hold. Second, they show up for problems years later. Reviews from 2019 installations mention ongoing support in 2024, and when one customer's system briefly shut down, the crew arrived the next day and sent a check to cover the lost production. If you want the cheapest quote in town, keep shopping. But if you want an installer who'll pull permits through city inspection delays and answer questions nine years after the panels go up, the extra cost buys you actual accountability.
If you're comparing purely on price, you may find a lower quote elsewhere. But if you want an installer who'll right-size your system instead of maxing out your roof, and who'll still pick up the phone in 2033, Solartime is worth the premium.
3 Stories That Stood Out
Joe picked Solartime USA in late 2022 to design and install a 12 kW rooftop system on his Plano, Texas home after comparing price, warranty, in-house installation (they don’t farm the work out), and strong local references. He ended up with a 30-panel array of premium REC400AA modules paired with Enphase IQ8A microinverters, and the system began producing in 2023. In its first year it generated 15,603 kWh—beating the design estimate of 15,277 kWh—and his annual electric bills plunged from $3,139 the previous year to $772, with the summer peak charge dropping from $447 to $228. He paid extra for the premium panels and discovered that they survived two hail storms that damaged his roof shingles; Solartime removed and reinstalled the array while handling the follow-up work. Mike and Kathryn managed the permitting, financing, and paperwork, and the field crew finished the install on schedule despite COVID-related delays. He gave them five stars, noting most of all that the higher-end REC panels held up through severe weather while the company kept the project moving and handled the post-storm recovery.
Kevin S began researching solar in early 2021, collecting more than a dozen quotes while trying to balance cost with quality and service. He settled on Solartime USA because he wanted a company that would deliver exactly what he needed and support the project from start to finish. From the first consultation with sales rep Jason, the team moved confidently, but what stood out most was owner Martyna’s hands-on knowledge of the industry — her involvement gave the whole process direction. He entrusted project manager Hari with day-to-day coordination, and the crew installed the 14.76 kW system using REC Pure R panels and SMA inverters in just two days. When a city inspection threw up a few small complications, Solartime smoothed them out and accommodated every request until the system was approved and running. He walked away impressed by their responsiveness and the combination of technical expertise and personal attention — in his case, a fast, tidy install backed by an owner who knew the details.
kardpet arranged a generator inspection and connected with Alexis in the office and Mac in the field. They hit bad weather, and Alexis took ownership of the disruption, proactively finding alternative options to keep the job moving. On site, Mac came across as professional and unusually informative, walking them through practical care tips for ongoing maintenance. When the generator unexpectedly kicked on on a clear day, Mac drove back for an extra visit and discovered the house had actually lost utility power — something they hadn’t noticed and had assumed was tied to the inspection. That unplanned follow-up and the clear troubleshooting left them feeling the service went well beyond expectations; the extra trip that uncovered an unnoticed outage is the detail they’ll remember.
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How We Got To Trust Score 98
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Serving customers for 8 years
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
P K had a 12.8 kW rooftop system installed by Solartime USA four years earlier that performed without issue—until a March 2025 hailstorm knocked out a single panel. They brought Solartime back in to strip the array so the roof could be replaced, then remount the panels and swap in the damaged module. The crew worked efficiently, and the standout part of the experience was the communication: Solartime kept them informed about exactly what would happen and when, executed the removal and reinstallation cleanly, and then followed up afterward to confirm the system was functioning. The homeowner ended up with the original high-quality installation restored and appreciated the attentive customer care and service throughout the process.
mjlovelace chose Solartime USA after comparing about six installers through Energy Sage and went forward with a rooftop solar system installed in late 2021. They discovered the panels ran flawlessly and noticeably lowered the household electric bills. What stood out most was Solartime’s patience: instead of pushing a package, the team listened, walked through options, and waited while mjlovelace refinanced the house so the system could be paid for in cash. That steady, consultative approach turned into ongoing trust — by 2025 they had already recommended Solartime to two co‑workers (one for a full new system, another for repairs). Recently Solartime’s electrician, Greg, came out to install an EV charger in the garage, helped pick the best location, and left a tidy, safe installation that works without issue. They found Solartime neither the cheapest nor the most expensive, but consistent in high-quality work and willing to stand behind it — a level of service that justified the price and, for them, made the refinance-and-pay-cash route worth pursuing.
Mary called Solartime back to add an EV charger in her garage after they had installed her solar system in 2021. She found the same steady workmanship: their electrician Greg helped her choose the most convenient spot, talked through the pros and cons of different options, and then executed a neat, hardwired installation that left the garage looking tidy and the circuit safe and clean. The earlier solar array has run flawlessly since 2021, and she remembers how patient the crew was then, breaking down complicated choices until deciding felt manageable rather than overwhelming. Because Solartime handled both the original solar build and this follow-up EV job — plus offering repairs, whole-home backup generators, and interlock systems for small generators — the standout details for her were the long-term performance of the panels and the carefully routed, hardwired charger that fits naturally into her garage.
Tim K had Solartime install solar panels on his home in 2019. Over the years he ran into only a few issues, and each time the company reacted quickly — professional on the line and arranging a technician to come out right away to sort the problem. What stands out is the consistent, fast aftercare: ownership proved low-hassle because Solartime dispatched help promptly whenever something went wrong.
Tim had Solartime put solar panels on his home in 2019, and the relationship has been defined by reliable aftercare ever since. He found the crew consistently professional, but what stood out was their responsiveness: whenever an issue arose they replied quickly and arranged for someone to come out and fix it promptly. The lasting impression is not just well-installed panels but a company that answers and resolves problems without friction.
tkaspro had Solartime put solar panels on their home in 2019 and discovered they’ve been a dream to work with ever since. Whenever a problem popped up, the company answered promptly, treated them courteously, and arranged a technician to come out fast. What stands out most is the consistent quick on‑site response — not just helpful phone support, but someone showing up to fix the issue.
Michael experienced an inverter failure three years after his solar system was installed. He contacted the company, and they stood behind the equipment—honoring the original warranty instead of shifting responsibility. He ended up with the problem handled under warranty and felt genuinely relieved. The standout detail was the company’s willingness to fix a covered issue years after installation.
Michael G had solar on his home and three years after installation an inverter failed. He experienced strong post-installation support: the company returned, serviced the failed inverter, and honored the warranty without fuss. He walked away most impressed by their willingness to stand by the system years later — that warranty follow-through is what stuck with him.
Phil K had Solartime USA install a 12.8 kW solar system on his home four years ago, and it ran without problems until a March 2025 hailstorm put one panel out of commission. He brought the crew back to remove the array so the roof could be replaced, then have them remount everything and swap in the damaged panel. The technicians worked efficiently, and the part that stood out was their communication: they laid out exactly what would happen and when, kept him informed throughout, and followed up afterward to confirm the system was working. He ended up with the repaired, remounted system and the added reassurance that the company would coordinate storm damage repairs and verify performance once the job was done.
Long-term Satisfaction
Long-term satisfaction for Solartime USA holds steady at 5.0 ★. This is better than 76% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.