SunCraft Solar reviews

Jaime B. installed solar on their home and began saving on the electric bill from day one. They found the whole experience organized and hassle-free — planning, installation, delivery, financing, and the post‑install service all ran smoothly. After two years of ownership the monitoring has proved especially valuable: the company called to alert them to a problem before they even noticed it, and technicians corrected it promptly. The most memorable part of the experience was that proactive monitoring and quick fix, which kept performance steady and worry to a minimum.

Lexi G. chose Suncraft Solar for an affordable solution and liked that the salesperson never pushed. She was particular about work on her home, and Suncraft delivered: the crew completed installation in two days and kept her informed at every step. Her system was energized just three days after the final inspection, a turnaround that mattered as much as the clear communication from the installers. Based on the fast, tidy install and steady updates, she recommends them — and still highlights that three-day post-inspection startup as the most memorable detail.

Mark Y. had Suncraft install a solar array on his home in September 2015; early problems popped up, but the installer returned to make the fixes and he was satisfied enough to have them add more panels in spring 2017. That second installation also presented issues, yet Suncraft worked through those until he felt the job was done. About a year after the panel addition, the system detected a fault and shut itself down. He called Suncraft nearly every day for a week and a half and saw no action. He spoke directly with owner Tom Holbrook on at least seven occasions; each time Holbrook either gave a false arrival time for a service visit or made it clear that new installs took priority over servicing existing systems. The clearest takeaway for buyers: the crew handled installations and on-the-spot fixes well early on, but when a paid system failed later, Mark experienced long delays, repeated calls to the owner, and no timely service visit.

Debra W. hired Suncraft to install a rooftop solar system and found the crew professional and easy to work with. She ended up with a smooth installation process and, more importantly, noticed that the team genuinely cared about the job and her experience. That genuine care is the detail she remembers most about working with them.

Dawn and her husband shopped three solar companies and picked Suncraft Solar for the blend of technical know-how, presentation and price. Her husband brought a decade of hands-on experience with off‑grid battery-backed camera systems, so the real difference showed up when Suncraft sent Rex Gammon — he arrived with their SDG&E usage and a Google map of the roof, ran the numbers on the spot and designed a system that would zero their meter for average use. They moved forward with a 21‑panel install in May 2013, mounted across the second and third floors of their townhome, and she applauded the crew who hauled each panel up and down ladders that day. Paperwork for city approval turned into live panels unusually fast — from permit filing to installation took about a week, if not less. What stuck with her was the technician’s preparation and the rapid, accurate execution that ended with their meter essentially zeroed.

Karla T. hired Suncraft to put a rooftop solar system on her home in June 2016 and initially saw lower SDG&E bills — until a surprise true-up invoice for $1,399 arrived a few months later. She discovered from SDG&E that the new charge came from a different account number and that the utility’s data showed the solar array had never been powered up. On March 1, 2017 she contacted Suncraft; a technician sent by Jordan arrived March 9, found the system off, turned it on, and showed her how to verify it. SDG&E’s records confirmed the system wasn’t producing until that March 9 visit. When Jordan relayed the tech’s suggestion that someone may have switched the system off, she pushed back — she had not turned it off and had only learned about the inactivity because SDG&E alerted her. She forwarded the utility data to Suncraft as requested. Karla then tried repeatedly to get a resolution from company leadership. She emailed Tom Holbrook on April 6 and followed up on April 18, receiving a brief reply that he was looking into it; subsequent emails on May 1, May 5, May 16 and June 5 went unanswered. A June 9 call to his cell landed on a full mailbox and an office message to Jordan went unackno

After updating an earlier complaint, Larry K. discovered one clear improvement: management finally got more attentive about a persistent inverter problem that had required several repair attempts. He encountered disorganization and poor communication from earlier staff, prompting personnel changes, and then began receiving multiple personal calls from the owner who promised to get the issue fixed. The company ultimately repaired the inverter, which resolved the immediate production problem, but Larry believes his negative review sped up that response. Shortly after the fix, he sent the owner an SDG&E billing update showing higher charges incurred while the inverter was down; the owner replied that he would investigate a possible refund through SunPower but then fell silent. Larry appreciates that the technical problem was finally solved and has noticed better customer-management behavior, yet the unresolved refund inquiry leaves a concrete loose end for prospective buyers to note: repairs can happen after escalation, but follow-through on compensation claims may not be consistent.

Joseph L. signed a contract with Suncraft Solar on Feb. 29, 2016 to have SunPower panels installed on his home. In preparation he cut down one very large tree and paid to trim several others, a substantial outlay meant to clear the roof for the array. Over the next year the project never moved forward: the company let the contract lapse through inaction, his sales rep left, and nobody was assigned to push the job along. He called and e-mailed repeatedly and, on the rare occasions he reached company principal Thomas Holbrook, encountered one excuse after another. After months of being left hanging, the company ultimately bailed and the installation never happened; Joseph even included these details in a complaint to the BBB. The clear outcome: out-of-pocket costs for tree work and no panels — and a warning that, in his experience, Suncraft’s frequent staff turnover makes the result a gamble. With many other solar firms in San Diego, his takeaway is simple: pick another installer.

Irene G. began a residential solar install in November and waited through winter for the crew to show up. In early February a delivery arrived, the crew collected a check and promised to return to mount the panels on the ranch-style roof. When her husband came home he discovered the boxes held cheaper panels than what they’d paid for; the company picked those up and said the correct panels would arrive shortly. Her husband has phoned almost every day to schedule the return visit; the crew keeps promising to call back and never follows through. The company cashed their payment even after saying they would wait until the proper panels were ready. They left the garage open to accommodate installers and now worry that some of his expensive tools might be missing. As of April 16 — more than five months after starting the process — she still had no panels installed and no solar power, only a cashed check and unanswered questions.