Titan Solar Construction reviews

Francisco had solar panels installed by Titan and found the whole process shaped by one standout team member: Cel Mercado. He experienced consistently positive interactions—whenever a concern came up, Cel stepped in and resolved it promptly, with steady professionalism and genuine respect. Cel met their needs fully throughout the project, and Francisco wished other companies approached customers with the same attitude. He closed by thanking Cel for all his help, the detail that most clearly made the installation feel smooth and personal.

About five years ago Margarita S. decided to go solar for her Inland Empire home to take advantage of the HERO program’s tax deduction and rebate, and chose Titan Solar Construction out of the San Fernando Valley. She accepted a system of fourteen panels based on the prior year’s electricity use, but within six months discovered the system wasn’t meeting expectations and learned Titan had miscalculated the needs — they quoted her $7,000 to add ten more panels. As her power bills climbed she hooked up a personal solar monitoring service and confirmed what the billing suggested: the array registered no production beginning in July 2018. She tried to resolve it through Titan by phone and email, and even went to the installer address listed online, only to find the building empty. The HERO program provided an owner’s number, but calls went unanswered, and Edison later verified there had been no net production since July 2018. She reached out to a consumer protection agency but was told the window to file a claim had passed. The lasting image: an installed system that hasn’t produced power for years and a contractor who appears unreachable, leaving her paying full electric bills despite

Adri bought a residential solar system five years ago and this summer discovered the panels were producing almost no power during peak usage. She began calling the company to get the issue fixed, but after more than a week nobody returned her calls. Each time she reached the office the receptionist kept telling her she was on the callback list, and the promised follow-up never came. She ended up facing a near‑nonfunctional system in the middle of summer and concluded the advertised 25‑year warranty provided no real support.

Caprice K. shopped solar carefully—family referrals plus outside comparisons—and ended up choosing Titan Solar for a $0-to-large-home project because the team made her feel informed and trusted, not because they offered the biggest incentives. She liked that a Titan representative, Stanley Chesed, actually came to her house to sit down and walk her through system types and financing instead of relying on phone or email like the other companies. She learned a lot from those conversations; when Stanley hit a question he couldn’t answer, he put the owner or the project manager on speaker phone so she could hear the answer in real time. That transparency mattered to her. The decision boiled down to five concrete things: the equipment is made in the USA, the manufacturer’s warranty was longer than a competitor’s, every Titan staffer she met acted professionally, Titan doubles as a construction company, and the team showed attention to her particular situation. Once she signed, Titan named direct points of contact, walked her through each step, and kept her updated so she always knew what was happening. Installation day started with excitement and then halted when workers discovered an

Alana D. paid $27,000 for a rooftop solar system 18 months ago and discovered it has been producing nothing for the last five weeks. She expected Titan Solar to monitor and maintain the system, but ended up waiting for a technician who never arrived and making repeated calls that went unanswered—she found the customer service manager stopped returning calls over a three-week stretch. An administrative assistant, courteous and frequently apologetic, explained that the company’s only staffer who could remove and replace their inverter left the company and hasn’t been replaced, leaving the system offline. She watched the company’s struggles with retaining qualified maintenance personnel translate directly into lost generation and unmet guarantees of minimum production and rapid service. What sticks most is the concrete consequence: a $27,000 installation idled for weeks because Titan lacked a single inverter technician.

Ammar M. had this company install a solar panel system on his house a little over a year ago and hadn’t been on the roof since. After a recent stretch of heavy rain he climbed up to investigate leaks and discovered numerous broken tiles directly beneath and around the array — clear roof damage where the installers had mounted the panels and then walked away. He placed repeated calls to the company asking them to come out and assess the damage; each time staff took his number and promised a callback that never came. Frustrated by the combination of shoddy installation and unresponsive customer service, he left a one-star review and resolved not to recommend them. The image he keeps returning to is the broken tiles under the panels and an unanswered phone line when the house needed repairs.

H W. had a rooftop solar array installed by Titan a couple of years ago and it had been running flawlessly until they discovered, while cleaning the panels, that one module was shattered—likely from a rock or something thrown onto the roof. What set the experience apart was that Titan kept the original installation plans on file: once they called customer service, the company used those plans to pinpoint the exact panel and scheduled a replacement appointment. The technician arrived at the appointed time, was courteous, swapped out the damaged module, and within minutes the system was back to full sun power. The clear takeaway: having the plans on hand produced a fast, accurate repair that restored production almost immediately.

Matt G. answered a telemarketing call after getting fed up with high Southern California Edison bills and agreed to a sales visit in June 2014. He met with Jonathan, who pulled 12 months of his SCE usage over the phone and pitched a “tier shave” plan—promising that a 7.02 kW system would average Tier 1 pricing and leave him with about a $25 monthly bill. Convinced by that projection and the financing available through Matador’s Credit Union, he bought a roughly $40,000 system that included a KIC Box capacitor Jonathan said would cut consumption by 6–24 percent, and the crew installed the system in July. SCE inspected it and flipped the switch in August. When the first bill arrived in September it was much higher than promised. He tracked bills, solar generation and consumption closely; Titan asked for 12 months of data before doing anything. A follow-up inspection discovered a bad microinverter, which Titan ordered and didn’t replace for about two months. After a full year of data, his average electric bill worked out to about $56 per month and his usage sat in Tier 2—more than double the dollar amount and a higher tier level than Jonathan had described. Titan’s performance write

David R. hired Titan to put solar panels on his ranch-style house two years ago and the project unfolded into a string of costly problems. He discovered a roof leak during installation; the first repair crew made it worse, and two follow-up attempts only deepened the damage. Wanting to stop further water intrusion, he asked Titan for a roof-replacement quote—expecting the company that caused the damage to offer a fair price—but instead received an unreasonably high estimate. He ultimately hired a different contractor who replaced the roof with new plywood and 3-inch hard commercial insulation for $3,000 less than Titan’s quote, while Titan’s estimate omitted both insulation and plywood. Beyond the roofing fiasco, he found the solar array overpriced: even if panels had driven his electric bill to zero (which they did not), the jump in his property taxes exceeded his entire previous annual power cost. He also discovered the system underperformed compared with what he had been led to expect—likely because many panels were not aligned directly with the sun. In the end he walked away with a new, better-insulated roof from another company and a strong impression that the solar job and a