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Valley Energy Solutions reviews
• updated MAR 3, 2026Loading map...
The Verdict
Valley Energy Solutions is not worth the risk. We found two companies masquerading as one: the responsive, detail-oriented installer several homeowners praised in 2018-2019, and the ghost operation that left recent customers stranded with broken systems and unanswered calls. One homeowner watched their solar sit idle for two months after the inverter failed, unable to get a callback despite repeated texts and emails. Another never received the promised $500 referral fee and had to chase down the city themselves to schedule an inspection when the company went radio-silent for weeks. The pattern is clear across multiple reviews: ownership changed, and post-install support evaporated. Early customers got meticulous service, including a voluntary follow-up visit to recheck roof tiles before the rainy season. Recent customers describe trying to reach the company as "a thermonuclear event." One reviewer summed it up perfectly: great for the install three years ago, bad for follow-on service. If you're comparing quotes, any money you save upfront will vanish the first time you need help and no one answers the phone.
If you need an installer who'll still pick up the phone two years from now, look elsewhere. The early work was solid, but recent reviews show a company that's scaled back or changed hands and left customers with dead systems and no support.
3 Stories That Stood Out
Sean L. discovered his solar system stopped generating power on November 13, 2021. He reached out to Brain repeatedly by text, email, and phone but struggled to get a response. No on-site debugging was ever scheduled, and the array sat idle. Two months later the system remained offline — the striking detail being an extended outage with repeated contact attempts going unanswered.
Veronica B. found the installers and electricians excellent, but the project faltered around paperwork and follow-up. Her solar system went up in December 2020, yet the city contract didn’t get submitted until February; after multiple unanswered calls, texts and emails to Brian, she ended up calling the city herself to schedule the inspection. The contract was finally filed in March and the inspection completed, but the promised $500 referral fee for sending a neighbor never arrived. She walked away with a well-installed system but a clear warning about spotty communication and an unpaid referral promise.
Terry Z. chose Valley Energy Solutions to install a 5.2 kW solar system — 16 Panasonic 325 W panels paired with a SolarEdge inverter — on their home in the Carmel Valley area of San Diego. They discovered the array produced more than 32 kWh per day over a week in September, a level of output that stood out immediately. After comparing multiple installers, including a much larger provider available through Costco, Terry picked Valley Energy Solutions because the company offered the best price, ran a detailed analysis of their electric bills and gave an honest recommendation on system capacity, and because sales consultant Justin Senk took the time to answer every question and make them comfortable with the plan. When a personal decision forced a change in the installation location and required re-submitting permits, Valley Energy Solutions stepped in and handled the permit change quickly and without pushback. Although smaller than some competitors, the crew proved highly experienced: they helped select the optimal panel placement and orientation, completed the installation efficiently, and patiently worked with the builder to extract wiring from a clogged solar-ready conduit. A‑
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 58
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 9 years
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Robert S. brought Brian and his team in to design and install a solar system for his home. They analyzed his electricity usage, measured how much sun his roof gets, and calculated exactly how many panels he’d need — even accounting for his switch to working from home. The system was installed in October 2019 and has performed reliably over the next two years. The detail that stood out to him was the accuracy of the sizing: production matched the pre-install projections despite his increased at-home energy use.
Francine S. had sat through estimates from seven solar companies and grown weary of high‑pressure sales tactics before she met Brian from Valley Solar Solutions. He calmly walked her through the entire process, answered every question, and laid out the best purchase option for their home, so she decided to move forward. Valley Energy Solutions installed the system in October 2018, and the array ended up sized perfectly for their needs. Brian returned calls promptly throughout the process and still takes questions years after the install, so she never felt like she was bothering anyone. The detail that sticks: the installation was correctly sized from the start, and the salesperson remained a reliable point of contact long after the panels went live.
Ernest still notices a deep scratch across his truck every time he gets in — the gouge he captured on video when a subcontractor brushed the vehicle while carrying materials. He was offered a $25 gift card as compensation; the footage and the damage remain, and a small gift card was the final outcome.
Rocko C. discovered that getting post-install service from this company felt like a "thermonuclear event." He had a solar system installed on his home more than three years ago and the array itself has been operating fine, but the inverter now needs attention. What stood out was the split experience: the installation went well back then and the system performed as promised, yet the company appears to have scaled back support since. Calls and callback requests dragged on with little response, turning a routine inverter service into a prolonged hassle. The takeaway for prospective buyers: the crew can deliver a solid initial install, but expect weak follow-up support and prepare for long delays if you need inverter repairs or warranty service.
Veronica B. found the installers and electricians excellent, but the project faltered around paperwork and follow-up. Her solar system went up in December 2020, yet the city contract didn’t get submitted until February; after multiple unanswered calls, texts and emails to Brian, she ended up calling the city herself to schedule the inspection. The contract was finally filed in March and the inspection completed, but the promised $500 referral fee for sending a neighbor never arrived. She walked away with a well-installed system but a clear warning about spotty communication and an unpaid referral promise.
Charles C. had a solar system installed on his home, and after the company changed ownership he expected them to apply for California’s battery program on his behalf. The installer promised to handle the paperwork but never submitted the application, and when he reached out for updates they stopped answering his calls. He ended up without the battery program enrollment and with no way to get a status update. The clearest takeaway for prospective buyers: after the sale and an ownership change, promised post‑installation support—like enrolling in state battery programs—can disappear.
Frances R. breathed a sigh of relief when the company’s team got her solar panels running again. She ended up with a functioning system and the obvious financial benefit — much lower electricity costs that she expects will save her a lot of money. The memorable takeaway for her was simple and concrete: production restored on the roof and future bills that should be noticeably smaller.
When her original wholesaler suddenly closed, Dilenna C. found herself scrambling to get a 7.6 kW system installed on a composition-shingled roof. A local supplier recommended Valley Energy, and Brian stepped in to coordinate everything so the project could keep moving. She watched onsite crews led by Johnny complete the work quickly and cleanly; the array installation included neat placards and a sensible reorganization of the breakers that made the electrical side look professional and easy to understand. Valley Energy handled permits without any hassle and even set up her monitoring app so she could watch array production right away. She gave five-star marks across quality, price, professionalism and delivery — the detail she kept coming back to was walking into a finished, clearly labeled system and opening an app that already showed power flowing.
Sean L. discovered his solar system stopped generating power on November 13, 2021. He reached out to Brain repeatedly by text, email, and phone but struggled to get a response. No on-site debugging was ever scheduled, and the array sat idle. Two months later the system remained offline — the striking detail being an extended outage with repeated contact attempts going unanswered.
Long-term Satisfaction
Long-term satisfaction for Valley Energy Solutions drops to 3.8 ★ compared to early reviews. This is better than 51% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.