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East Bay Power Systems reviews
• last updated FEB 26, 2026Loading map...
The Verdict
We analyzed nearly a hundred reviews for East Bay Power Systems, and we found a contractor who shows up when things break. One homeowner had a new Powerwall go silent after one day, Jeff sent his installer back out immediately, diagnosed a failed part, and had the system running again within 24 hours. Another called about wonky panels on their roofline, and Jeff came to the house himself to fix it. The data backs this up: 50 reviews mention responsive follow-up support, and we couldn't find a single negative comment about their post-install service. The workmanship scores are equally strong. 59 reviews praise the quality of their installs, from solar arrays to EV chargers, and only 2 mention any concerns. What sets them apart is how they handle the unexpected. One reviewer needed a main panel upgrade mid-project, the team coordinated it with PG&E start to finish and even touched up gutter paint from install dings. If you want an installer who treats troubleshooting like part of the job instead of an inconvenience, this is your crew.
If you're looking for the cheapest quote in town, keep shopping. But if you want a local team that answers the phone when your system hiccups and sends someone out in days (not weeks), East Bay Power Systems is worth the investment.
Reviews That Shaped Our Verdict
Jim M. has turned to Jeff Richard's for years — they installed his first solar system and even put in a generator during Covid when fire-season outages threatened his family's power. When he recently asked them to expand the array, communication stayed clear: Darlene kept him posted on the project's progress, and Antonio ran the installation with a steady, professional hand as the crew navigated nuisances from an older roof. A few panels later developed issues along a roofline, and Jeff arrived at the house right away to diagnose, repair, and make adjustments until everything met his satisfaction. The detail that stood out was the owner’s quick, hands-on response to fix the problem personally, turning a small setback into a completed job.
Robert K. wanted a second Tesla Powerwall added to his existing solar array to blunt the steady increases from PG&E. After shopping several companies and comparing quotes, he chose East Bay Power Systems for the clarity of their pricing and the team’s responsiveness. Jeff listened to what he wanted, quoted a flat price for the battery and installation, and made clear up front that the company would not handle SGIP paperwork. Darlene took over the logistics and paperwork and stayed friendly and prompt throughout the process. Eric and his co‑worker arrived on schedule, performed a neat, professional installation, and—helpfully—showed Robert the two batteries separately in the installer’s app, since Tesla’s consumer app combines their activity. A day after activation the new battery lost communications; after Tesla’s troubleshooting, Eric returned, dove into testing, and discovered the faulty part. Darlene ordered the replacement, and to speed things up Eric coordinated directly with Robert so he could install the part the same day. Once repaired, Eric again walked Robert through the installer app to prove both Powerwalls were communicating. What stands out in Robert’s experience is a
Jason P. rarely writes reviews, so after interviewing eight solar companies he felt compelled to share what happened when he found Jeff through Reddit AMAs and accepted an invitation to tour a large, active job site — that visit convinced him Jeff’s team could handle his smaller, HOA-regulated end-unit townhome project. With very limited roof space, he prioritized the highest-wattage panels, an AC-coupled architecture for specific reasons, and explicitly wanted to avoid a Tesla battery. East Bay Power Systems delivered: they installed 17 REC 460W panels paired with Enphase IQ8X microinverters to maximize output on the compact roof. Approval headaches forced a switch from a FranklinWH storage plan to PointGuard; after his own research and seeing the equipment in person, he ended up preferring PointGuard for its longer-term flexibility and perceived future-proofing. Darlene navigated multiple schedule changes and more than a month of delays with patience and responsiveness, while Erick, the lead installer, handled the job with calm, seasoned confidence and cheerfully answered every technical question. The crew’s workmanship stayed clean and buttoned up — exactly what you’d expect of,
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 96
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 4 years
Newer than most installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Jim M. has turned to Jeff Richard's for years — they installed his first solar system and even put in a generator during Covid when fire-season outages threatened his family's power. When he recently asked them to expand the array, communication stayed clear: Darlene kept him posted on the project's progress, and Antonio ran the installation with a steady, professional hand as the crew navigated nuisances from an older roof. A few panels later developed issues along a roofline, and Jeff arrived at the house right away to diagnose, repair, and make adjustments until everything met his satisfaction. The detail that stood out was the owner’s quick, hands-on response to fix the problem personally, turning a small setback into a completed job.
Mike J. first hired Jeff at East Bay Power Systems in 2020 to install a Generac generator and later brought Jeff back for a full solar panel system on his home. He found that Jeff and his crew shaped each project to fit his needs and moved quickly to complete the work. When minor problems arose, Jeff stepped in immediately — getting a tech out in a matter of days and, on occasion, the same day — which made troubleshooting straightforward and low-stress. Having a local owner/operator who answers the phone felt like working with a neighbor who cares about his reputation. The detail that set the experience apart was that direct, rapid access to the owner and team; it’s what kept his generator, solar array and backup systems running smoothly.
Lorraine H. picked this company to install solar on her home and discovered a team that turned what could have been a drawn-out project into a timely, well-managed installation. Darlene took charge of scheduling, repeatedly smoothing obstacles to keep the system moving forward. Erik led the installation crew with clear efficiency, and he kept her updated at every stage so she always knew what to expect. The crew’s workmanship looked solid and the customer service stayed responsive throughout the process. In the end she judged the job to be good value — the combination of tight scheduling, steady communication, and quality craft is what made the experience memorable.