ElectriCare reviews

Rachel's defining moment with Electricare came about a year after they installed solar on her home: she discovered one panel was producing only about 5% of its expected output. The installation itself had been handled smoothly—Electricare coordinated with a subcontractor to do necessary roof work before panels went up, and that subcontractor, who'd worked with many solar companies, gave a second opinion that the install looked great. When the underperforming panel showed up in her monitoring, she emailed Electricare at 8 p.m. on a Sunday; by noon the next day they had identified a failed optimizer and had a technician scheduled to replace it at no cost. That overnight diagnosis and the complimentary optimizer swap is what stuck with her — it turned a potential long-term headache into a quick fix and reinforced her confidence in choosing Electricare.

Cathy started with a quick phone call to ask about the Cool Quiet house fan and received a prompt, knowledgeable answer that set a confident tone. A week later she met with Aaron from Sales; his honesty and deep knowledge about whole-house fans and solar convinced her to go ahead with the install. On the day of installation three crew members — Paul R, Aaron C and Jr O — spent about three and a half hours working on the house. They handled the job respectfully and courteously, answering questions and leaving the site tidy. After the crew left she discovered the attic air conditioner wouldn’t run because it had been left unplugged. She called Aaron S, and within minutes Allen J, the construction manager, phoned back, tried to troubleshoot over the phone, then drove roughly 45 minutes from Moreno Valley. Allen climbed into the attic, found the unplugged connection, apologized for the mistake and then headed back in Friday afternoon traffic. The throughline for Cathy was consistent professionalism and customer focus at every step; she can’t yet judge the fan’s long-term performance, but the fact that a manager drove across town on a Friday to resolve a simple oversight left the cleare

John Doe signed a residential solar contract and paid the first installment, then discovered the project began to fall apart. He ended up waiting almost a year for progress while the company attempted to add extra charges after the contract was already in place. The installation failed the county inspection four times — he attributes those failures to incompetence — and at one point a worker was caught urinating in his yard with no apparent consequence. During interactions, employees called him a liar, a cheat, and worse, and Electrum (Pick My Solar) offered no help sorting any of it out. Frustrated by repeated inspection failures and what he describes as disrespectful and unprofessional behavior, he plans to report both companies to regulatory agencies and pursue legal action.