Imagine Energy reviews

Tyler went into the job confident—an easy sales consult and friends with clean experiences led him to put down a 50% deposit and hand the project over in mid‑September 2022. Over the next year he encountered repeated no‑shows and shifting timelines: Imagine set three installation dates and failed to start on two of them without notice, forcing him to call and email to get answers. When crews finally showed up the work stretched nearly a month, and he had to call Accounts Receivable to explain why he hadn’t paid the remaining balance just to get the team to finish. After installation, crews left out essential paperwork so the county inspection failed, and Imagine didn’t file the utility meter‑swap forms, creating yet another postponement. Communication made the whole process worse—he went through two project managers and routinely waited days for any response, with no proactive updates when things slipped. In an update he lowered his frustration slightly: after more than a year the system finally went online at the end of October and appears to be working, but his lasting impression is clear—expect to chase scheduling, documentation, and utility paperwork yourself if you choose this

Jesse Abel had Imagine Energy install a 3 kW solar array on his Portland home and asked them to adapt the design to a few specific needs. The crew customized the layout, completed the installation quickly, and left the site tidy. He ended up with a system that has operated without any issues for nearly eight years. The standout detail: a small, tailored installation that’s delivered trouble-free performance over the long haul.

Audra N discovered that a solar array had been mounted on a new composite-shingle roof about 2½ years before she bought the house. When the roof started dripping in January, she spent two days plus a weekend calling and leaving messages before walking into the office in person to get anyone’s attention. After that she mostly communicated by email, but phone service was a mess—pressing 3 for service never produced an answer, pressing 1 for sales only picked up sometimes, and email replies arrived anywhere from the same day to several days later or not at all. The paperwork she received at closing briefly mentioned a workmanship warranty but contained no details on scope or duration, and the office manager refused to provide a copy or clearly explain what to expect. That stonewalling became a recurring theme: rescheduling because someone forgot a federal holiday, being given the wrong date (“Tuesday the 19th” when the 19th wasn’t a Tuesday), and waiting through a morning window only to be told later the owner had knocked and left without calling even though her car and she were at home. Those small organizational failures and brusque interactions stretched a relatively minor leak—t

Peter ran a meticulous comparison of contractors — a spreadsheet with more than 100 cells scoring price, experience and how conversations felt — and ImagineEnergy finished at the top. A little over a year ago he moved ahead with a rooftop solar install on his condo in Oregon, and the whole process stayed smooth: the crew was responsive and quick, they spoke with other condo owners, and they even secured a variance so the system could hold more panels than neighbors initially expected. During installation they answered every question, went the extra mile by performing an efficiency audit to cut energy waste, and left panels that look clean and have operated flawlessly since. A roofing inspector who evaluated a neighboring unit complimented the quality of the work, and during hot Oregon summer days he now runs the air conditioning without fretting over the cost. The detail that stands out — ImagineEnergy obtaining that variance and following up with an efficiency audit — ended up letting him maximize generation and reduce waste, which is what he remembers most.

Arun chose a residential solar system sized to cover his entire household use, picking Tier 1 panels after Imagine Energy laid out several manufacturer options and cost proposals. He discovered their quote was the lowest among local bids, but what convinced him was the clear, pressure-free proposal and attention to design detail. The crew completed the roof work in three days; electricians worked quietly to avoid disrupting his day, the installation looked flawless, and the system sailed through county and utility inspections. Over the first 18 months he hasn’t paid anything above the minimum monthly electric charge, and actual production consistently met or beat the company’s estimates — so the savings they projected turned out to be real. When he later wanted inverter telemetry integrated with his smart-home server — a moderately complex, server-side change — he emailed Imagine Energy and they got back to him within 24 hours and enabled the access he needed. The clearest takeaway for him: reliable, accurate performance up front, plus prompt technical support long after power-on — they even opened server-side inverter access 18 months after install within a day.

Jane G. bought a full-home solar system for her ranch-style house and made it clear she wanted panels on both the front and back roofs because the back gets no winter sun. The installer insisted the front was shaded and put every panel on the back instead. After the system went live, she watched years of bills and discovered she still pays for electricity four months each year because the back roof has no winter sun. When she asked about relocating or adding panels, she received a $7,000 quote. Staff leaned on their charts and dismissed her lived knowledge of sunlight on her property, leaving her to pay roughly $250 a month during winter. The detail that lingers: a homeowner who knew where winter sun fell ended up locked into an installation that needs a $7,000 fix to correct placement.

Gregory Acker had Imagine Energy add an 8-kilowatt photovoltaic array to the rooftop of his home in 2016, expanding the 3-kilowatt system he installed when the house was built in 2005. He found the crew thorough and committed: they stayed on the project through every step, handled the installation cleanly, and followed it to completion until city officials signed off. The team remained reachable afterward whenever questions came up, which reinforced his confidence in their workmanship. He and his wife endorse Imagine Energy for homeowners or businesses considering solar—what stuck with him most was their follow-through to final inspection and their availability after the job was done.

Josh Hinerfeld chose Imagine Energy to install a 6.36 kW grid-tied photovoltaic system with a SolarEdge inverter and backup battery on his Portland-area home in late 2017. The crew moved from proposal to finished installation faster than he expected, and since then they’ve monitored the array and returned for occasional spot maintenance without charging extra. That ongoing, no-cost upkeep — not just the quick install — is the detail that sticks and suggests the system will have a long, well-cared-for life.

Brian contacted Imagine Energy after the display on his solar inverter stopped working. He remembered the original installation as excellent and that the system otherwise performed well, which is why he awarded two stars instead of one. He learned the inverter supplier would replace the inverter cover under warranty, and later discovered the replacement cover had arrived — but Imagine said his warranty with them had lapsed in 2013 and that they would charge a $105 installation fee. He bristled at being hit with that service charge and called the situation deceptive. His takeaway: even when a supplier covers a part, installers may still bill a separate service or installation fee once the installer’s warranty has expired, so confirm those possible charges up front.