JP Electric & Solar reviews

Cecelia bought solar for the first time and found the whole process confusing at the start, mainly because communication was inconsistent. A follow-up email from Jeremy changed the tone — he stepped in quickly and, along with Henry, smoothed things out in a way she appreciated. The installation ran a bit late because of COVID, but otherwise the crew completed the job and the panels went up; for a while she enjoyed lower electricity bills. About a year later she was hit with a $1,000 bill she hadn’t been warned about and hadn’t budgeted for. When she brought the surprise charge to management, communication faltered again and customer service failed to resolve her concerns. What lingers for her is not the initial recovery by Jeremy and Henry, but the unexpected large bill a year after installation and the managers’ lackluster follow-up.

One year ago Catherine chose JP Electric to outfit her home with solar panels and stepped into a process that felt calm and well-informed rather than sales-driven. She moved from the initial presentation to signing without pressure and appreciated the crew’s technical knowledge and clear explanations. Installation happened on schedule, and the team sped up the utility account adjustments faster than she expected. Over the first year she ended up with a final electric bill of just $143 — even after staying home more during COVID-19 and losing sunlight to smoke and ash in recent months — which proved the panel count had been sized accurately. The company also included a complimentary panel cleaning, and she singled out Jeremy and the whole JP Electric team for their follow-through. What sticks with her is that $143 annual total: a concrete sign the system works as promised, plus a small unexpected perk in the free cleaning.

David went with a 12-panel SunPower X-22 system from JP Solar just over a year ago and discovered the array outperformed expectations. He had been quoted 7,200 kWh for the first year, but the panels produced more than 300 kWh above that estimate, and his PG&E one-year true-up resulted in a $120 credit. The timeline moved quickly: about 60 days from signing the contract to being tied into the grid, and the on-roof installation only took three to four hours. JP Solar stayed responsive by email and phone throughout, the crew did neat work, and Jeremy handled David’s questions and kept him well informed. He also warned that the 30% federal rebate window is closing. The detail that stands out: a modest 12-panel SunPower install not only met projections but beat them enough to return money at the first true-up — and asking for Jeremy made the process smoother.

Robert had solar panels and storage batteries installed on his home a year ago. When a minor battery issue surfaced he called JP Electric and connected with Sydney, who scheduled a service visit with Jeremy. Expecting a long wait, he was surprised when Jeremy showed up at the house within a couple of days and diagnosed and resolved the problem on the spot. The quick, same-week response and straightforward fix stood out — he left reassured and ready to call JP Electric again if anything else comes up.

Douglas Drynan teamed up with Jeremy and his crew to design and install high-quality SunPower panels on his Central Coast home. He decided to pay a bit more up front for the premium panels, and the system has been producing strongly since installation. Jeremy’s team handled the design and commissioning, and the array generated enough energy that his full-year Pacific Gas & Electric true-up came to just $20.91. That total includes charging an electric car for most of the past year, so he ended up with what amounts to near–net-zero grid costs. The detail that sticks: a single-year PGE true-up of $20.91 despite regular EV charging.

Struppi V. had JP Solar of Visalia install a SunPower system on a central-coast home and watched the same crew put systems on about a dozen neighbors’ houses. After SunPower went out of business, they discovered JP Solar refused to service those coastal systems unless homeowners paid a travel charge of $150 per hour to drive to the coast. JP had originally promised to provide service regardless of distance, so the new policy left them with systems but no promised support. The detail that lingers: a company that happily installed many local SunPower systems now demands $150/hour travel for repairs, directly contradicting the original service commitment.

A year after installing solar, Mel R. opened the SCE true-up and discovered a $655 credit on the account. They walked away impressed with JP Electric — the team had sized the panels accurately, the house is saving on utility bills, and Mel liked that JP Electric is a local company with more than 40 years in business. The snag came at settlement: SCE reimbursed excess generation at about $0.02 per kWh, so that $655 credit translated to roughly $50 back in cash. Mel ended up disappointed by the low payout and by the fact that the annual true-up clears the balance — you either owe at full retail rates or get a small payment — a detail that changed the expected value of carrying a negative balance over the year.

Patricia Decker hired the company to handle both electrical upgrades and a solar installation on her home and quickly discovered an unusually deep level of expertise in the owners. She watched them research and pick the most productive panels available at the time, and stay current on the leading solar products before recommending options. They delivered both trades—electrical and solar—with professional workmanship, presented cost-competitive bids, and handled the job like a team that also does commercial projects regularly. She judged their knowledge and experience to far surpass other companies she had talked with, and appreciated the combination of technical know-how and customer service. In the end she awarded them a 10 out of 10 and walked away with a professionally installed system built from the best-performing panels the company recommended.

Camri signed a solar contract for her home with JP Electric and Solar on February 16, 2023, put down a $1,000 deposit, and expected to lock in NEM2 credits before the April 2023 rule change. Her mother, who signed with the same company and salesman, moved forward on schedule, but Camri’s project stalled. She discovered by June that crucial paperwork had never been submitted — a gap that cost them eligibility for NEM2 and suddenly turned the deal into one that would require a roughly $15,000 battery addition. Patrick, the salesman, offered to contribute $5,000 toward the mistake; the company ultimately absorbed the extra battery cost and a new contract was signed. Throughout this, communication stayed poor: Camri routinely chased status updates, only ever got an install date after calling, and heard contradictory explanations about who failed to submit documents. Installation finally happened December 26–28, 2023, but the system failed city inspection three to four times. After a month and a half of silence she called twice and learned the system had failed again and a new inspection was scheduled for the following Monday — a schedule she likely would not have known about without ph