70
Trust
Score
WattBot

My Roof Solar reviews

TEXAS / DALLAS CORE
My Roof Solar
17 Reviews • 1 Location 2,261 Data Points Processed

Loading map...

The Verdict

My Roof Solar delivered smooth installations for some customers but left others fighting for basic follow-through. We found eight reviews praising fast installs and competitive pricing, including one Oklahoma homeowner whose system passed city and utility inspections on the first try and whose energy bills dropped noticeably within five months. But four reviews describe installations done without proper permits, including a Texas customer whose 70-panel system failed inspection because the crew never connected the ground wire, then claimed their truck broke down when asked to fix it three weeks later. Post-sale support scored 1.0 out of 5, the lowest signal in our dataset, with five reviews noting the company stopped answering calls after installation. One customer reported the company changed ownership and refused to honor commitments made during the sale, including a promised bill offset that never materialized. Another waited 74 days for a permit that was never pulled, with the first payment due before the system could pass inspection. If you get assigned to a diligent crew, you may see panels up fast. But if something goes wrong after installation, you may be left troubleshooting permit issues and failed inspections on your own.

If you want a company that answers the phone after the panels go up, keep looking. My Roof Solar delivered hassle-free installs for some customers, but others describe unanswered calls, installations without permits, and failed inspections that dragged on for months.

3 Stories That Stood Out

1. christianwillis5678
EnergySage | May 15, 2024 |

Christian hired the company to install a residential solar system in December 2023 and quickly ran into problems. He learned from the electric company that the crew had put panels on his roof without the required permit — work that should not have started before the utility signed off. The day before the installation he tried to cancel, and the installer replied that backing out would still cost him $10,000. They also promised to cover a year of his electric bill and to make a year’s worth of GoodLeap loan payments; those promises mostly evaporated, with only a single loan payment ever showing up. To make matters worse, the panels remain inactive after failing inspection, and the company left construction debris on the property that he ended up disposing of himself. He has begun talking to lawyers to pursue the situation. The clearest takeaway: an unpermitted install that failed inspection, paired with unkept financial promises and a heavy cancellation fee threat, left him dealing with inactive equipment and cleanup.

2. hb0424293
EnergySage | Dec 11, 2023 |

hb0424293 hired MyRoof to install a large array—more than 70 panels—on their home, and the crew put everything up in a single day about 74 days ago. They discovered the company couldn’t produce a permit; a county inspector initially found nothing on file. A permit was eventually issued, but the inspection failed because the installers hadn’t connected the grounding conductor. MyRoof dispatched a crew that would have to drive roughly six hours from Oklahoma, but their truck broke down and the company now can’t get that crew back for another three weeks. Meanwhile the homeowner faces a first payment that comes due before the ground can be hooked up and the system approved. They also expressed sharp frustration with the sales rep, Zachary Claire Powell. The lasting image: a roof full of panels that aren’t cleared to operate and a multi-week wait to finish the job while a payment deadline approaches.

3. gary_gardner_its
EnergySage | Sep 29, 2023 |

Gary decided to go solar after several months of high energy bills and picked MyRoof Solar in Oklahoma when their quote outperformed every other offer. From the first conversation through purchase and a surprisingly quick installation, he singled out salesperson Michael Redin and the technicians for their long hours, careful attention to detail, and an installation that stayed clean, neat and highly organized. When the city and utility inspectors completed their final checks, both complimented the quality of the work. About five months after the system went live, he’s already seeing a noticeable drop in his electric bills; his roof looks great and his bank account looks even better. The one detail he keeps returning to is how the crew’s tidy, professional installation earned praise from inspectors — the kind of result he plans to tell friends and family about.

Platforms Monitored

EnergySage
17 Reviews · 2 Locations
3.9/5
SolarReviews
Tracking
N/A
Yelp
Tracking
N/A
BBB
Tracking
N/A
Google
Tracking
N/A

Performance by Work Type

SOLAR
SOLAR
Installation, permitting, and grid connection.
3.8/5
ROOFING
ROOFING
Repair or replacement, before or after solar installation.
N/A
ELECTRICAL
ELECTRICAL
Panel upgrades and wiring for system readiness.
N/A
SERVICE
SERVICE
Repairs, maintenance, and ongoing system support.
N/A
BATTERY
BATTERY
Energy storage for backup savings and independence.
N/A
COMPLEX PROJECTS
COMPLEX PROJECTS
Multi-trade installations requiring co-ordination.
N/A

How We Got To Trust Score 70

No Red Flags

Unauthorized Activities

Passed screening

We checked for:
Unauthorized charges
Undisclosed loans
Identity theft
Forged signatures
Fake contracts
Falsified permits

Misleading Claims

Passed screening

We checked for:
Bait & switch
Overstated savings
Hidden fees
Misrepresented specs
False performance
Misleading warranty

Background Check

Serving customers for 3 years

Newer than most installers in the market.

BBB Rating

Not BBB rated.

Review Patterns

What You Can Expect

01

1. gary_gardner_its
EnergySage | Sep 29, 2023 |

Gary decided to go solar after several months of high energy bills and picked MyRoof Solar in Oklahoma when their quote outperformed every other offer. From the first conversation through purchase and a surprisingly quick installation, he singled out salesperson Michael Redin and the technicians for their long hours, careful attention to detail, and an installation that stayed clean, neat and highly organized. When the city and utility inspectors completed their final checks, both complimented the quality of the work. About five months after the system went live, he’s already seeing a noticeable drop in his electric bills; his roof looks great and his bank account looks even better. The one detail he keeps returning to is how the crew’s tidy, professional installation earned praise from inspectors — the kind of result he plans to tell friends and family about.

2. hunter.cole200
EnergySage | Jun 13, 2023 |

Hunter had roof-mounted solar installed about nine months ago and quickly noticed his monthly bills shrinking — enough that he describes his bank balance as the biggest beneficiary. From the very first phone call through permit, install, and panels going up, he experienced a seamless process: My Roof Solar kept its timelines and promises, and the installation itself finished without hiccups. Beyond the clear financial payoff, he appreciated how the panels improved the look of the house, and the most memorable takeaway was how smooth the entire experience felt from start to finish.

3. christianwillis5678
EnergySage | May 15, 2024 |

Christian hired the company to install a residential solar system in December 2023 and quickly ran into problems. He learned from the electric company that the crew had put panels on his roof without the required permit — work that should not have started before the utility signed off. The day before the installation he tried to cancel, and the installer replied that backing out would still cost him $10,000. They also promised to cover a year of his electric bill and to make a year’s worth of GoodLeap loan payments; those promises mostly evaporated, with only a single loan payment ever showing up. To make matters worse, the panels remain inactive after failing inspection, and the company left construction debris on the property that he ended up disposing of himself. He has begun talking to lawyers to pursue the situation. The clearest takeaway: an unpermitted install that failed inspection, paired with unkept financial promises and a heavy cancellation fee threat, left him dealing with inactive equipment and cleanup.

02

1. pyoungdesigns
EnergySage | Jun 15, 2023 |

pyoungdesigns found the home solar installation seamless from start to finish. They experienced My Roof Solar managing every detail with professional ease, which left them genuinely thrilled with the decision to go solar. The smooth, no-hassle process made such an impression that they've already started recommending the company to friends.

2. press092
EnergySage | Jun 13, 2023 |

press092 shopped around and found MyRoof Solar’s offer blew the competition away, so they chose them for the job. The purchase and permitting process flowed smoothly, with clear communication from sale through the final hookup. They felt pleasantly surprised by the pace: the crew installed the panels and got the system operational in under a month. Facing rising utility rates, the combination of a sharply priced quote and a very fast turnaround made the decision easy. The detail that sticks: a complete install finished in under a month.

3. cybersweenie
EnergySage | Feb 26, 2024 |

cybersweenie went ahead with a home solar panel installation and found the front end reassuringly fast: the sales process moved quickly and the crew installed the system without much delay. They appreciated that the financing partner, Sunlight Financial, kept them well informed throughout. The final setup, though, slowed down because My Roof Solar relied on the installer and the utility company to finish hookups. After installation the experience soured — they repeatedly tried to get aftercare help but couldn’t get the company to return calls, and began to wonder whether My Roof Solar would remain available to support the system long term. The memorable contrast: a quick sale and install paired with nearly nonexistent customer service, and Sunlight Financial as the one dependable point of communication.

03

1. djohnson0082
EnergySage | May 31, 2023 |

Djohnson0082 chose My Roof Solar for a rooftop installation and discovered the team was amazing to work with. They especially appreciated that the financing turned out to be easy and straightforward, which made moving to solar feel much more manageable.

2. hb0424293
EnergySage | Dec 11, 2023 |

hb0424293 hired MyRoof to install a large array—more than 70 panels—on their home, and the crew put everything up in a single day about 74 days ago. They discovered the company couldn’t produce a permit; a county inspector initially found nothing on file. A permit was eventually issued, but the inspection failed because the installers hadn’t connected the grounding conductor. MyRoof dispatched a crew that would have to drive roughly six hours from Oklahoma, but their truck broke down and the company now can’t get that crew back for another three weeks. Meanwhile the homeowner faces a first payment that comes due before the ground can be hooked up and the system approved. They also expressed sharp frustration with the sales rep, Zachary Claire Powell. The lasting image: a roof full of panels that aren’t cleared to operate and a multi-week wait to finish the job while a payment deadline approaches.

3. 1tomphilip
EnergySage | Jan 24, 2024 |

1tomphilip invested in a residential solar installation and, four months after it was put in, discovered the system still wasn’t producing. He reached out repeatedly about recurring charges and a lack of performance, but the company wouldn’t accept responsibility. Every call connected him to a different representative, forcing him to repeat the full history each time, and the company dispatched four different electricians to inspect the system — none of whom fixed the production problem. What sticks is the sequence: multiple service visits, multiple bills, and still zero energy output after four months.

Long-term Satisfaction

Recent customers rate My Roof Solar 3.8 ★

Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.

Top Solar Installers in Dallas Core