Score
My Smart House reviews
• updated MAR 3, 2026Loading map...
The Verdict
My Smart House will install your panels and then disappear when you need them most. We analyzed thousands of reviews and found a troubling split: hundreds of happy customers from 2018-2022 versus a wall of complaints about unanswered calls and unfulfilled promises starting in 2023. One homeowner discovered their system had been offline for months, racking up thousands in electric bills, and spent seven workdays calling before reaching a human who promptly vanished again. Another chased a promised rebate check for over a year, calling repeatedly, only to be told "only certain people get that luck" when payments are issued. The pattern is unmistakable. 135 reviews describe the same abandonment: panels installed, permits delayed or bungled, then radio silence when inverters fail or billing spikes. Even customers who praised early responsiveness now report that contractor Solcius went out of business and My Smart House can't locate their service records. If you want panels that work beyond year one, this company is a gamble you'll regret.
If you're weighing solar quotes, cross this one off your list. The installations may go smoothly, but when equipment fails or your bill doubles, you'll spend months leaving voicemails no one returns.
3 Stories That Stood Out
IntoTheBreach OnceMore had about $40,000 worth of solar panels installed in 2020 and discovered a connection problem from day one that prevented any monitoring of generation. Over the next four years they tried to reach the installer roughly 60 times, plus countless emails, and encountered nothing but answering machines and unanswered messages. Only after receiving a shocking electricity bill showing four-figure charges did they pry into the system and find the panels weren’t producing energy at all. They then called every workday for a week and finally reached a representative named Candy on roughly the twentieth attempt. Candy dug up the old paperwork, explained that locating the order had been complicated by Solcius going out of business, and promised to request the account’s production data and call the next morning — a call that never came. When they finally reconnected that afternoon, Candy confirmed the panels showed no generation and said a technician would call, but that the technician wouldn’t be available until the following Monday because of a holiday. Monday passed without contact, then Tuesday did too. Now they sit with an expensive, supposedly warrantied system—$
Ronen signed a residential solar contract on June 2, 2023, expecting a cash-back payment tied to the deal — instead he ended up chasing that check for years. In fall 2024 company representatives promised the payment would be sent, but it never arrived. When he followed up in April he was told it would be issued by the end of May; after that date the company kept pushing the deadline by days and then weeks, blamed system-wide payment issues, and offered callbacks that never came. At one point a representative suggested only certain customers get “lucky” enough to have payments issued on schedule. He faced repeated delays and shifting excuses and, at the time of writing, still has not been made whole or seen the contractual payment. The installation process added more frustration: contractors passed along confused, conflicting information about permits, and the project stalled for months after the company claimed residents had submitted a permit application — something he never did. He called the city and confirmed the city’s process contradicted the company’s explanation. He calls this one of the worst business experiences he’s had, with the unpaid cash-back promise the single, pers
Faye A. walked into the company's office today determined to find out why her electric bills stayed high. Julian at the front desk pulled up her account and discovered the panels were actually producing more than the contract projected — so the equipment looked healthy — but she quickly realized the real problem: there simply aren’t enough panels to cover her household’s needs. Once she explained she wanted to add more, Julian stopped defending the product and scheduled a sales rep to run through pricing and options. Julian came across as easygoing, but the visit unearthed a much older sore spot. She rewound the clock to 2020, when Ericka P. sold them the system and promised a brand-new thermostat, a promotional rebate check, and batteries. They chased those promised items repeatedly over the years, got the runaround, and eventually stopped calling because nothing ever arrived. The company did apply a military/veteran discount for her husband, but the freebies that were part of the sale never materialized. Faye rarely gives low ratings, but the unpaid promises and long follow-up saga pushed her to two stars. The panels themselves aren’t the issue — the lingering grievance is the未
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 44
Buyer Beware
Unauthorized Activities
8 reports
Misleading Claims
8 reports
Background Check
Serving customers for 10 years
Operating longer than most installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Three years ago Joe Pilato contacted My Smart House to have a solar system installed on his home. He liked the salesperson who came to the house, and the installation crew worked efficiently and left the site in good shape. After the main install, service technicians returned to fit the additional components the company had included with the project, so the system felt finished rather than left unfinished. The ongoing attention and follow-up stood out—customer service wasn’t an afterthought but part of the experience.
Rheall R. moved into a ranch-style home in 2020 that already had a My Smart House solar setup, but quickly discovered the existing equipment couldn't keep up with the household’s needs. He worked with My Smart House to map the shortfall and planned to add another system—perfect timing, or so he thought, because a pool project was also underway. Riverside’s permitting rules intervened: because the pool application had already begun, the city refused a second permit for solar until the pool was finished. The My Smart House team explored a few workarounds, but nothing cleared the hold. They stayed patient through a 14-month pool build, kept communication open, and finally completed the additional install once the pool permit issue resolved. The outcome doubled Rheall’s solar capacity and is noticeably offsetting the pool’s energy costs—the most memorable part of the experience was the company’s willingness to wait and follow through despite the lengthy permit delay.
Ashley went solar with this company and a year after panels went up she discovered her electricity bill hadn’t dropped — it stayed about the same, so she ended up paying for power plus an expensive solar install. When she complained immediately after installation, the company called and begged her to remove her review and promised to make it right. That promise dissolved into months of runaround as the company blamed other parties and failed to follow through. Her husband had to visit the company’s physical location several times just to speak with someone, but nothing improved. The rep who sold the system repeatedly guaranteed that if they didn’t see savings the company would pay to add panels or do whatever was needed — that guarantee never materialized. She walked away frustrated and out-of-pocket; the clearest warning for buyers is the salesperson’s verbal promise to cover additional panels if savings don’t appear turned out to be false.
Allan has worked with My Smart House for more than seven years to manage his home's solar accounts. Over that time he trusted them to keep the system and billing running smoothly and watched their service remain consistently excellent. The relationship built into a long-term, reliable partnership rather than a one-off installation — he left a five-star rating and even described the experience as a 10. For anyone who values steady, ongoing support for their home solar setup, Allan's long-running satisfaction is the detail that stands out.
Rosemary Gluhcheff picked this company to install solar on her home and found a concrete payoff: more than a year after activation she hasn’t received a single bill from Edison. During the project she got weekly updates that laid out which stage the crew was in, and the installation team remained friendly and accessible throughout. The company followed through on the promises made up front, and that steady communication plus the absence of utility bills made the switch to solar feel like a smart, practical decision. The detail she keeps coming back to is simple — it’s been over a year with no Edison bill.
Jossie V. hired Smart House for a solar install and discovered communication and follow-through fell apart after the sale. She waited a year for a promised $1,000 cash-back payment that never arrived and kept asking the company to send someone to properly secure the roof panels, but calls went unanswered and office visits met staff who were “too busy” to help. She noticed the manager Abby only responded to positive reviews while negative feedback went ignored, and she ended up regretting the whole process — calling the company dishonest and warning others they’ll face headaches and no resolution. The most concrete takeaway: after a year, the rebate still hasn’t been paid and the panels still need proper installation.
Lesley L. has lived with her rooftop solar system for almost two years and expected it to knock out a big chunk of her Southern California Edison bills. She discovered the array appears to be undersized — she believes the installer underestimated how many panels were needed — because the system doesn’t generate enough to cover SCE delivery charges. Instead of credits, she ends up owing a true‑up bill each year. For example, in September she faced a $35 delivery charge after an A/C summer credit; without that credit the charge would have been nearly $65. The most memorable takeaway for her: after nearly two years the system still falls short of the original production promises, showing up as recurring true‑ups and out‑of‑pocket delivery fees.
Clint had solar panels put on his roof a year ago after signing a contract that included two specific promises: the company would repair a broken roof truss beneath the planned array (he provided photos) and would cut a rebate check to cover the first months of operation before 2025. He warned the crew about the truss up front, but at installation the break stayed unrepaired and the rebate never arrived — instead he ended up paying one monthly solar bill before the utility granted permission to operate. The installation dragged on through multiple visits. Field crews returned several times to get the system operational, and on their fifth visit they happened to have stand-off brackets in the truck and installed them so the conduit didn’t lie flat on the roof — a detail that kept the install closer to California electrical code. Those technicians repeatedly volunteered work that wasn’t on their day’s docket, but the bigger problem came from corporate dispatch: calls went unanswered, scheduled appointments were made without prior confirmation or became no-shows, and follow-up emails and phone calls about the roof repair and the rebate produced silence. On the billing side, he was T
A year after a rooftop solar system went up, Clint discovered the company had left a structural problem untouched and several contractual promises unmet. He had alerted My Smart House before installation that a roof truss beneath the planned panel array was broken and provided photos; the crew promised to repair the truss at installation and to mail a rebate check to cover the first months of operation prior to 2025. The crew did not repair the truss during installation, the rebate check never arrived, and he ended up making a monthly solar payment before the utility granted permission to operate. Technicians returned multiple times to get the system operational. On their fifth visit they happened to have the stand‑off brackets in the truck and installed them to keep conduit off the roof — a California electrical code requirement that conduit be supported at intervals (about 3 m/10 ft) — but those fixes came only because techs volunteered extra work, not because corporate scheduling followed through. Repeated calls and emails to My Smart House produced no callbacks, appointments were scheduled without confirming availability and sometimes the crew didn’t show, and promised follow
Long-term Satisfaction
Long-term satisfaction for My Smart House drops to 3.2 ★ compared to early reviews. This is better than 42% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.