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NeoSun reviews
• last updated FEB 26, 2026Loading map...
The Verdict
NeoSun stands out for doing the kind of follow-up most installers skip. We analyzed nearly a hundred reviews and found zero complaints about post-install support. One homeowner's 15-year-old system went offline, and even though NeoSun hadn't installed it, their team spent hours on the phone with the original manufacturer to bring it back online at no charge. Another had the utility install the wrong meter (not NeoSun's mistake), and the company refunded three months of electric bills while sorting it out. Forty-three reviewers singled out pricing as exceptional value, but what really separates this installer is the single point of contact model. You get one person who handles permits, inspections, and all the utility paperwork instead of being handed off to a call center. Eighteen reviewers compared quotes from five or six competitors before choosing NeoSun, most citing transparency over price. The install crews paint conduit runs to match your house exterior, which sounds trivial until you realize how many installers don't. (One reviewer mentioned aesthetics matter, and apparently NeoSun agrees.)
If you want the cheapest quote, keep shopping. But if you need an installer who'll guide you through LADWP permit bureaucracy and still answer your texts six months after activation, NeoSun is worth the premium.
Reviews That Shaped Our Verdict
Christina Hillhurst was shopping for a new roof and solar work after a reputable roofer refused to cover her panels, which would have forced her to hire a third party to reinstall them. She stumbled across Neosun, who sent someone out within a day to give a quote and then offered to replace her roof and install the panels themselves — eliminating the need to juggle two contractors. Nare and Daniel stayed in close contact, kept the timeline moving, and handled questions professionally. The job was scheduled quickly, the price felt competitive, and the installation quality impressed her: the crew even matched the shingles so the finished roof looked seamless. Having replaced three roofs in her lifetime, she judged this project the easiest and best run of the bunch. The detail that stuck with her was that one company managed both the roof replacement and the solar installation, saving her the hassle of coordinating multiple trades.
When David’s 10–15 year old solar system suddenly stopped working, he called Neosun and reached Nare, who jumped in and organized help right away. She sent Daniel to inspect the array; he diagnosed a failing, outdated inverter that needed replacement but discovered Neosun didn’t handle that particular part directly. Nare and he dug into the problem, found a compatible replacement, scheduled shipment and had the inverter installed. Even after the new hardware was in place, the system still needed the original solar company to bring it back online, and Daniel spent long stretches on the phone with them—twice—until the whole array produced power again. Throughout the process they stayed patient, kind and clearly invested, which eased his worries during the more frustrating moments. What lingers is the hands‑on persistence: local technicians who researched the part, managed the logistics and stayed on the calls until the system was live.
After the January 2025 windstorms left his roof in need of replacement, Scott Sackett finally decided to stop dragging his feet about solar—he’d long feared scams and high-pressure pitches, but this felt like the right moment to take a chance. He met with several local companies, and Nare and Daniel from NeoSun Solar stood out by spending significant time on a roof inspection and delivering a detailed plan: how many panels, where they’d sit on the roof, upfront costs, projected energy production, and estimated bill savings. Once installation began, NeoSun coordinated closely with the roofing contractors to make sure the new roof and the solar work would not create leaks, and they handled all permits and inspections so the whole project moved quickly and smoothly. Communication stayed solid throughout; they remained responsive to his questions and concerns. What lingered most from the experience was the combination of clear, realistic projections and the careful coordination with the roofers to protect the home for years to come.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 98
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 4 years
Newer than most installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
Stan chose Neosun to install a just-over-7 kW system—16 panels—paired with a Tesla Powerwall 3/13.5K and upgrades to two electrical panels. He found the price fair and the install ran smoothly: Nare kept a close eye on the project, coordinated progress with him at every step, and made sure the schedule stayed on track. The installation crew worked professionally, left the roof and equipment looking neat, answered his questions, and handled the job efficiently. A string of heavy rains arrived after the work, and he discovered there were no roof leaks—a practical proof of the workmanship. What sticks most with him is the hands-on project management that delivered a clean, functional system without surprises.
Dominique picked NeoSun to install a residential solar system and ended up with the entire setup installed in a single day. They found the price competitive and appreciated a team that stayed tightly in touch throughout the process. Nare served as a reliable point of contact, always available to answer questions, which kept the quick turnaround from feeling rushed. The detail that sticks: a one-day installation backed by a named, reachable person at the company.
Stephanie shopped roughly six solar vendors around Burbank and chose NeoSun because their pricing and process felt the most transparent. After the install she found that decision validated: Nare and the NeoSun crew kept communication flowing and answered emails quickly—even on weekends—so she never felt left in the dark. Daniel, the installer, worked efficiently, knew the system inside out, and took time to patiently walk through every question. The project finished smoothly and exceeded her expectations; the weekend responsiveness and hands-on installer support are the details she keeps telling friends and neighbors about.