Premier Solar NW reviews

Andy Shih had Premier Solar NW install his rooftop solar system in 2021 and watched it steadily shave his electric bills over the next few years. This summer the inverter faulted and the array stopped producing, so Premier stepped in to diagnose the problem and determined the inverter needed replacement. They coordinated a warranty order with SolarEdge — the part took a while to arrive because of delivery hiccups, but Premier kept things moving and, importantly, the old inverter continued to limp along after the initial fault, so power loss was limited until the replacement arrived. Kelly handled the back-and-forth with SolarEdge and kept communication clear throughout, and Brent came out to install and set up the new inverter properly. The detail that stood out was Premier’s hands-on management of the warranty process and steady communication, which meant the homeowner didn’t have to chase the manufacturer while the system was brought back online.

Kristina chose Premier Solar to outfit her ranch-style home with rooftop panels based purely on Google reviews, and the installation team made the whole process feel effortless. Four years later she ran into a communication glitch with the inverter—an issue that turned out to be on her end, not a product failure—and when she contacted her original installer she learned the company had been sold. Rather than leave her hanging, the new team connected her with Kelly, who took charge of coordinating a solution, and sent technician Ryan to the house; he diagnosed and corrected the problem and was personable and professional throughout. What lingered most for her was the owner Brett’s hands-on concern for customers even after the ownership change. The memorable takeaway: a company that still answers the call years later, with one person coordinating the fix and a tech who followed through.

Don B. picked Premier Solar NW from four quotes for his home system, and a year after the install he discovered the array has performed flawlessly. He found the company stood out for being the easiest and most responsive to work with. From sales (Randy) to design (Nathan), through a careful pre-installation review before he signed the contract and the installation itself, the team moved smoothly and delivered a top‑notch installation. What lingers for him most is the responsiveness and the thorough pre‑install review — the small, practical details that made the project straightforward and kept the system running perfectly over the first year.

Dai Ho had Premier Solar install his rooftop system in 2020. When the inverter recently failed, he called his old contacts only to discover the company had changed hands. Bret and Noel — the customer manager — dispatched the technical crew: Adam replaced the bad inverter, then discovered a separate problem on the roof that required another visit. The first service call carried a $300 charge; Kyle returned, completed the roof repair, and Premier did not charge for that second trip. The system is now fully operational, and he found their technical support thorough and responsive. He rarely writes reviews but gave them an A+ — the detail that stuck with him was that they handled a multi-step fix after an ownership change and waived the follow-up charge.

After two years of bids that fell through and the sense that solar wasn’t going to happen, Alan discovered fresh options when EnergySage called with multiple possibilities. He ended up choosing Premier Solar, and they walked him through the entire process from start to finish. The team stayed patient and forgiving when he made mistakes and matched his excitement about getting panels on his roof. He recommends Premier Solar to everyone, and what stuck with him most was their patience and genuine enthusiasm throughout the project.

Alana spent two years watching multiple solar bids for her house fall apart and had started to believe solar wouldn’t happen for her. Then EnergySage called with several options to consider, which rekindled her enthusiasm. She chose Premier Solar, and they guided her through every step of the installation. They stayed patient and forgiving when she stumbled on paperwork and shared in her excitement as the panels went up on the roof. What lingered most for her was their combination of competence and genuine enthusiasm — the team’s patience turned a stalled project into working solar.

On a house with a Solar/Backup Generator system installed a few years earlier, this homeowner ran into a snag after the company changed hands. The problem traced back to interactions with the local planning department rather than the equipment, and the new owners stepped in to help anyway. They sent out the original electrician who had installed the system to locate the issue; he pinpointed and fixed it in under 30 minutes. The homeowner applauded the whole crew and plans to refer family and friends — what stood out was that the new ownership tracked down the original installer and solved the problem quickly.

Ryan chose Premier Solar for his home installation and discovered they delivered exactly what was in the contract and on the schedule promised. He ended up with a system that produces more power than expected, and over the past four years has relied on Premier for every maintenance need. He appreciated that the company kept supporting the array long after commissioning, so the ongoing performance gains never became his problem to manage. The detail that sticks: the panels outperform projections while Premier continues to handle the upkeep.

John C chose Premier to install a solar system on his home in 2014. He discovered the array has run flawlessly ever since, providing years of trouble-free operation. When he later needed paperwork, the Premier team stepped in and provided the documentation quickly and clearly. What stands out is the combination of long-term reliability from the installation and responsive back-office support when the paperwork mattered.