Sonovus Energy reviews

Jennifer hired the company for a residential solar project and experienced top-notch workmanship during the installation. She found the front office consistently communicative and professional, answering questions quickly and keeping the process moving. The most memorable part was that prompt, responsive office support — it made the whole job feel smooth and well managed.

After getting a SolarEdge system installed on her roof, Andrea Olivares thanked Sonovus Energy for getting everything up and running smoothly. She credited Renato with patiently setting up the SolarEdge monitoring, walking her through the mobile app and answering each question with clear, confident knowledge. Seeing the production numbers update live was the moment that made the system feel real — she could check output in real time and understand what it was doing. What stuck with her most was Renato’s hands-on walkthrough that turned a technical handoff into something immediately useful.

Mae signed a solar lease with Sonovous in November 2021 for her home and watched the panels finally get installed in February 2022 after months of silence. She then faced long stretches without communication and no follow-up to confirm the system was working. Repeated emails and phone calls to the local rep/owner, Menchaca in Arizona, went unanswered for more than three months before a serviceman arrived and discovered the array was underproducing — only one of two inverters operating. It took another three months before technicians actually addressed the fault. As a retired, disabled senior she ended up paying the lease and normal electricity bills for almost two years with none of the promised savings, and a UCC lien filed against her home left her no practical way to stop payments. The detail that will stick: problems took months to surface and months more to fix, while a lien kept her financially responsible for a system that wasn’t delivering.

Ere Reyes chose Sonovus Energy as their solar provider and discovered installation work that felt outstanding. They encountered responsive, friendly customer service throughout the process and ended up with no regrets about the choice — even giving the company a five-star rating for the combination of solid workmanship and attentive support.

Tiffany found the whole Sonovus process easy and personable: Drew led the initial presentation, answered every question, and went the extra mile helping her weigh options that fit her situation. She watched a tidy, professional installation unfold and appreciated that the crew not only did an excellent job on the roof but could also explain how the system works in clear terms. The team left the site in good order, and she walked away confident about operating and monitoring her new system. What stood out most was the tailored help at the start — she didn’t just get panels installed, she got an installation she understood and felt comfortable with.

Kelly M had solar panels installed on her home four years ago and quickly discovered the system wasn’t producing power. Over the next several years she repeatedly sought help and pursued repairs, only to be completely ignored by the company. Throughout that time she remained legally obligated to keep paying the loan on the nonworking system. Frustrated by the lack of response, she escalated the matter into legal proceedings. The lasting picture is stark: four years with no production, years of unanswered requests, and ongoing loan payments that she is now contesting in court.

m. lopez bought a system after a salesperson assured them it would meet an average monthly consumption close to 2,000. Once the array was up and running, they discovered it produced only about 1,000 per month on average — roughly half of what had been promised — and left a one-star review out of disappointment. The detail that lingers: the system delivered about 50% of the estimated output, which is the specific shortfall that defined their experience.

Kimberly T. endured a drawn-out home solar project that started with what felt like misleading sales promises and very poor follow-up. She watched the crew take far longer than expected to finish, heard repeated excuses from upper management, and ended up with a system that still had operational kinks after completion. After a year the panels appear to be working well, but the installation experience was marred by instability on the corporate side: the finance company kept changing names, and Sonovus merged or was sold in the middle of the install. The detail that stuck with her was the mid-job corporate shuffle — the shifting finance names and the Sonovus deal while the project was still underway.

Wendy Cole had Sonovus install solar panels on her home in 2023 and has now discovered a broken panel. Because the panel is under warranty, she has been trying to get it replaced but keeps hitting dead ends: Sonovus’s website appears to be down, phone calls go unanswered, and an email to a person named Drew bounced back even though that name has shown up responding to others in Google reviews. All she wants is a working contact so the warranty repair can be scheduled.