Score
Hooked on Solar reviews
• updated MAR 3, 2026Loading map...
The Verdict
This company will leave you stranded when things go wrong. We analyzed customer experiences and found a troubling pattern: glowing reviews during installation followed by outright abandonment when repairs are needed. One homeowner watched their system sit broken for months while the company sent technicians weekly who made zero progress fixing it. Another couple spent two months calling and emailing about faulty wiring from the original install (diagnosed by a licensed Enphase electrician) and couldn't get a single callback from their rep Justin or case manager Alfredo. The company explicitly told them it won't honor its 20-year parts-and-labor warranty because doing so for all customers would put them out of business. Reviews show 77 negative mentions of post-sale support and 74 complaints about value, with roof leaks, unrepaired drywall, and ignored service appointments forming a clear pattern. If your system works flawlessly for years, you'll be fine. But if an inverter fails or a panel stops producing power, you'll be calling into a void.
If you're willing to gamble that nothing will ever need fixing, the install crew does solid work. But when repairs are required, this company ghosts customers for months and refuses to honor warranty commitments.
3 Stories That Stood Out
Tim Y. initially gave Hooked on Solar five stars after they installed a system on his home just over three years ago. When SunPower went out of business, he discovered two panels no longer showed up in the SunPower app and followed Hooked on Solar’s advice to buy an Enphase monitoring system for about $1,000 so he could keep track of production. An Enphase‑contracted licensed electrician came out to replace damaged inverters and determined the original wiring had been pulled too tight during installation; temperature swings had broken the wiring out of two inverters. The electrician photographed the damage, compiled a report, and sent it to Hooked on Solar. Despite a 20‑year warranty that was supposed to cover parts, labor, and workmanship, Hooked on Solar refused to cover parts, labor, or the workmanship claim, arguing that covering every customer after SunPower’s collapse would put them out of business and offering at one point to only cover workmanship — even though the electrician’s report identified a workmanship failure. Tim and his wife spent 2–3 months making repeated calls and sending emails to their original sales rep Justin and to Alfredo, but received no response. The l
Lisa H. chose a SunPower system for her suburban roof and ended up with a clear split between product and people: the panels themselves looked sleek and modern, and Jon from the Solar Billing Review Team handled every question from start to finish, serving as a steady, knowledgeable point of contact. The installation side, managed by Hooked On Solar, unravelled into a different story. She wound up acting as the project manager — tracking schedules, chasing confirmations, and trying to piece together which crew should be where — even though she had paid what she compares to the price of a new car for the system. An initial October install date slid twice, first to mid-November and then to mid-December, and the scheduling reps (an early contact named Pam in particular) frequently mixed her up with other customers and couldn’t explain what was happening. Electricians came for a panel upgrade without the solar crew present, and customer service later told her that the follow-up work still needed to be scheduled — a moment that left her wondering when anyone would have fixed it if she hadn’t pushed. The electricians themselves were professional, but some rooftop installers smoked on the
Renee B. leased a solar system from Hooked on Solar about four years ago and discovered that Chad had installed equipment that was already obsolete and difficult to source parts for. From the start the array developed recurring problems; the most recent breakdown began last July and remains unresolved. Technicians have shown up about once a week to “fix” it, but each visit produced no meaningful progress. Her roof layout isn’t unusual, so she finds it baffling that a durable repair hasn’t been completed after months of attempts. She refuses to recommend the company and argues it needs an entirely new management team or should close its doors. The lasting image is a leased system that keeps failing and a vendor unable to deliver parts or a lasting solution despite repeated service calls.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 59
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 14 years
Among the longest-standing installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Anthony first had HOS install a solar system on his home in 2016, and it performed trouble-free for years. When he decided this year to add panels and a storage battery, he returned to HOS. Ashlee Hahn became the standout contact—very responsive, offering competitive quotes and guiding him through the PG&E SGIP rebate process. The installation crew and post-install follow-ups handled the upgrade professionally, and the system passed inspection smoothly. He ended up referring several friends and family to Ashlee, which is the detail that stuck with him.
Mitch Faatz used Hooked on Solar for two different homes and walked away satisfied both times. He had the first system installed in 2014, and it still performs without issues a decade later. The crew used solid equipment and managed the installs smoothly, and they proactively contacted him to help claim a short-lived California rebate when it became available. After two trouble-free installations and a long-running first system, he gave them a five-star rating.
Tim Y. initially gave Hooked on Solar five stars after they installed a system on his home just over three years ago. When SunPower went out of business, he discovered two panels no longer showed up in the SunPower app and followed Hooked on Solar’s advice to buy an Enphase monitoring system for about $1,000 so he could keep track of production. An Enphase‑contracted licensed electrician came out to replace damaged inverters and determined the original wiring had been pulled too tight during installation; temperature swings had broken the wiring out of two inverters. The electrician photographed the damage, compiled a report, and sent it to Hooked on Solar. Despite a 20‑year warranty that was supposed to cover parts, labor, and workmanship, Hooked on Solar refused to cover parts, labor, or the workmanship claim, arguing that covering every customer after SunPower’s collapse would put them out of business and offering at one point to only cover workmanship — even though the electrician’s report identified a workmanship failure. Tim and his wife spent 2–3 months making repeated calls and sending emails to their original sales rep Justin and to Alfredo, but received no response. The l
Holly Haugh had Hooked on Solar put SunPower panels on her home in 2021 and chose them again recently to add a Franklin battery. Over several years she relied on the same team for sales and installation, and watched the company help her through the surprise of SunPower’s bankruptcy without leaving her in the lurch. Ashlee Hahn stuck with her through almost the entire process, guiding each step with prompt, thorough, and practical help. The most memorable moment came when the crew walked her through the Franklin battery app in a comprehensive session — she ended up genuinely liking the app and feeling confident managing the new system herself.
Richard Montgomery turned to Justin Urban at Hooked On Solar because he wanted to learn about solar and batteries, and he recommends Justin for anyone in the same position. He purchased a panel-and-battery system for his home in 2021, and the installation proceeded smoothly. Since the system was activated he’s been pleased with its performance and the quality of the work. The detail that stood out: Justin helped make the technology understandable, leaving him confident in how the system operates.
When Hooked on Solar finished installing his rooftop system a little over three years ago, Tim initially gave them five stars. After SunPower went out of business, he discovered two panels weren’t showing up in the SunPower app and was told to buy an Enphase monitoring system for about $1,000 because the SunPower monitoring would no longer work. He followed that advice and had an Enphase-contracted licensed electrician come replace damaged inverters; the electrician determined the original wiring had been routed too tightly, and seasonal temperature shifts had pulled the wiring out of two inverters. The electrician photographed the damage, produced a report, and sent it to Hooked on Solar. What followed was a breakdown of the company’s promised 20-year parts, labor and workmanship warranty: Hooked on Solar refused to cover parts or labor, argued that covering every claim after SunPower’s closure would bankrupt them, and ultimately declined to address the workmanship fault the electrician documented. For 2–3 months Tim and his wife tried repeatedly to reach their original sales rep Justin and a contact named Alfredo by phone and email with no response. He ended up out of pocket for监
Sally N. worked with HOS on two residential installs: about six years ago she had sixteen panels and a single Testa Battery mounted on her San Jose home, and more recently she moved into a new house in Santa Rosa and ordered twenty panels plus two Testa Batteries. The first job finished quickly and professionally; the second proved far more challenging and stretched out to about nine months from start to finish. Through both projects she found one person made the real difference: Ashley Hahn stepped in for every email and phone cry for help, kept things moving, and effectively championed their case. The clearest takeaway for anyone considering HOS: begin your process with Ashley in Sales—her involvement was what got them through the tougher second install.
Richard Stanley called Hooked-On-Solar of Rockland back to his home to add a 13.5 kWh backup battery to the solar array they had put on his roof about five years earlier. Ashlee Hahn reached out with a proposal in November 2024, and the paperwork and payments moved smoothly — he signed, they scheduled a site visit, prepared drawings and filed the necessary submittals with the local building department and PG&E. The crew handled the permit and utility interactions, with Rodney overseeing the project, Nick doing the installation work, and Brianna staying nearby to keep him reassured while he watched the progress. From contract to completed installation took roughly four weeks; PG&E’s formal approval arrived about a month later, but the battery was up and running the very day the installers finished. What stood out was the combination of fast, organized execution and that immediate, usable outcome — the system working at once even while the utility’s paperwork caught up.
Muhammad Qazi remembers being impressed when he had a 12-panel system fitted in 2019 — the salesperson behaved professionally and the installation went smoothly. When he chose to expand with eight more panels in 2024, the early stages looked promising again: the sales interaction was very good and the crew handled the install and wiring, though finishing the electrical panel took extra time. After a July 2, 2024 final inspection and system bring-up, he discovered the monitoring platform wasn’t reporting accurate output; one of the new panels showed no data at all. He called and texted the scheduler multiple times, then reached customer care on August 1, but a month after the bring-up the problem remained unresolved. What sticks with him is the contrast: competent sales and installers, yet post-install support failed to correct a live monitoring issue — a completed system that still didn’t show the real performance.
Long-term Satisfaction
Long-term satisfaction for Hooked on Solar drops to 3.2 ★ compared to early reviews. This decline is worse than 75% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.