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Plumbing & Electrical Concepts reviews
• updated MAR 3, 2026Loading map...
The Verdict
Plumbing & Electrical Concepts handles emergencies well but stumbles on bigger jobs. One homeowner lost gas service two days before Christmas, called owner Tim, and had heat restored within three days after he coordinated inspections and repairs. Another customer got baseboard heaters fixed the same day they called. We found 13 reviews praising follow-up support, most citing fast callbacks and text-message scheduling that made coordination easy. But one customer reported a $15,000 billing dispute on a new-home build, claiming the owner had no records of hours worked and initially refused warranty coverage on a flooded spigot. The owner later reimbursed installation costs and acknowledged the tech had left the company, but the gap between small-job responsiveness and large-project oversight is stark. If you need a water heater swapped or a panel replaced, their speed and fair pricing stand out. But if you're hiring them for a full electrical-and-plumbing build, expect to track every invoice yourself.
If you have an emergency repair or a straightforward panel swap, their same-day service and text-based scheduling make them a solid pick. But for multi-trade projects over $10,000, their project documentation lags behind what you'd expect from a general contractor.
3 Stories That Stood Out
Ken discovered a gas leak outside a few days before Christmas that left his home without gas just as guests were due to arrive. He called Tim at PEC; Tim inspected the situation, devised a repair plan, and coordinated the work so City and Unisource inspectors could approve it. Once the permits were cleared, Tim got to work, and after three cold days without heat or hot water the supply was turned back on. Ken felt Tim’s fast, hands-on response effectively saved their holiday; the work was excellent, and he would hire PEC again. What stuck with him was how quickly Tim moved from inspection to action and restored heat and hot water after those three difficult days.
Holly called Plumbing & Electrical Concepts when an electrical fault knocked out her baseboard heaters. The company prioritized her call, sent electrician Tony the same day, and he diagnosed and repaired the problem on the spot. She found Tony knowledgeable and professional, and the job came at what she considered a fair price. What stood out was the quick, same-day response combined with Tony’s competence — the reason she would call them again.
Melani hired Dave's crew to handle all electrical and plumbing on a rebuilt home after her previous house burned down. Early in the job she discovered he tried to tack roughly $15,000 onto the agreed bid without any paperwork or explanation. After she pushed back and produced records of hours, costs, and labor, he reduced the bill back to the original price—Melani says he had rarely been on site and told them he couldn’t verify his crew’s hours. Later the house flooded from a spigot that had been installed but never used; Dave initially offered to replace it and perform maintenance, then refused to honor the warranty and insisted the damage was the homeowner’s fault and that he would charge for the repair. Throughout the project the on-site employees behaved politely and even corroborated her concerns about the overcharging, but the owner’s behavior felt evasive and focused on extracting extra money. The clear takeaway: courteous crew, but an owner who attempted a substantial upcharge and later declined warranty responsibility after a flood—she won’t hire him again, even if he were the only contractor available.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 86
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 11 years
Operating longer than most installers in the market.
BBB Rating
Not BBB rated.
Review Patterns
What You Can Expect
Kim Ward called them in for an electrical problem and they fixed it perfectly. She appreciated how the manager handled scheduling by texting back and forth, which made arranging appointments simple and fast. The quick, text-based communication is what stuck with her most, and she plans to call them again when a plumbing issue comes up.
Rachel L hired Plumbing and Electrical Concepts for a home installation and found Tim courteous, professional, and solid on the tools. She appreciated that he explained the work clearly without talking down to her, and the completed installation stood up as dependable craftsmanship. The price felt fair — no gouging — which removed any sticker shock, and she already plans to call them for future jobs. What stuck with her most was the combination of respectful communication and reliable workmanship.
Melani hired Dave's crew to handle all electrical and plumbing on a rebuilt home after her previous house burned down. Early in the job she discovered he tried to tack roughly $15,000 onto the agreed bid without any paperwork or explanation. After she pushed back and produced records of hours, costs, and labor, he reduced the bill back to the original price—Melani says he had rarely been on site and told them he couldn’t verify his crew’s hours. Later the house flooded from a spigot that had been installed but never used; Dave initially offered to replace it and perform maintenance, then refused to honor the warranty and insisted the damage was the homeowner’s fault and that he would charge for the repair. Throughout the project the on-site employees behaved politely and even corroborated her concerns about the overcharging, but the owner’s behavior felt evasive and focused on extracting extra money. The clear takeaway: courteous crew, but an owner who attempted a substantial upcharge and later declined warranty responsibility after a flood—she won’t hire him again, even if he were the only contractor available.
Ken discovered a gas leak outside a few days before Christmas that left his home without gas just as guests were due to arrive. He called Tim at PEC; Tim inspected the situation, devised a repair plan, and coordinated the work so City and Unisource inspectors could approve it. Once the permits were cleared, Tim got to work, and after three cold days without heat or hot water the supply was turned back on. Ken felt Tim’s fast, hands-on response effectively saved their holiday; the work was excellent, and he would hire PEC again. What stuck with him was how quickly Tim moved from inspection to action and restored heat and hot water after those three difficult days.
Leo A. went to visit his grandmother in Flagstaff and discovered a leak at the top of her water heater. He called Plumbing & Electrical Concepts; Tim and Tom showed up within a couple of hours, took care of the leak, and left the situation sorted. What stuck with him was the fast, same-day response from Tim and Tom — they fixed the problem and left his grandmother with a dry water heater and some real peace of mind.
Delia Hall hired Tim to install a new water heater in her home. He delivered attentive customer service and completed a neat, professional installation; she ended up impressed and plans to use the company's services again.
Art Wilder hired Tom to convert an old bathtub/shower into a dedicated standing shower. Tom re-piped the entire shower configuration rather than just swapping fixtures, and the workmanship left him impressed — he ended up with the standing shower he wanted. The memorable detail was that the crew tackled the job by re-piping, producing a permanent, professionally finished result.
Allison W needed a new electrical panel for her home and got it installed quickly and at a great price. She walked away with an updated panel without the usual wait and a bill that felt surprisingly affordable — the speed of the work and the low cost are the details she remembers most.
No limits was visiting elderly parents when they discovered a leak and needed help fast. They called P & E Concepts; the crew showed up promptly, fixed the problem thoroughly, and left things tidy. The work was solid and the bill felt fair, which left the family relieved. What stood out was the quick, competent response to an urgent issue for seniors paired with a reasonable price.
Long-term Satisfaction
Recent customers rate Plumbing & Electrical Concepts 4.7 ★
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.