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Positive Solar reviews
• updated MAR 3, 2026Loading map...
The Verdict
Positive Solar's track record swings wildly depending on when you caught them. One customer watched seven company employees show up at dawn to troubleshoot her electric company hookup, while another was told to "go home and get your daddy" when he questioned a salesman's promise (the owner knew his father had just died). We found 20 reviews praising fast, communicative installs and follow-up support that extends to 20-year-old inverters in the backcountry. But six reviews describe a pattern we can't ignore: rude interactions with management, systems undersized by nearly half their promised output, and long delays paired with demands for full payment upfront. The company handles its own installations rather than subcontracting, which one reviewer credits for seamless problem-solving through land issues and supply shortages. That same self-reliance becomes a liability when things go wrong, as one $16,000 customer learned after six weeks of ignored calls about unresolved bugs.
If you're comparing installers in Arizona, you'll find glowing testimonials about Positive Solar's responsiveness and decades-long service commitments. But reports of dismissive behavior from ownership and unresolved system problems suggest the experience depends heavily on which staff you encounter and when you sign your contract.
3 Stories That Stood Out
Kaitlyn watched a long, messy process turn into something she calls "beautiful" — a full solar array on her Arizona home that should produce more energy than they use and whose loan payment will be lower than any electricity bill they've ever paid in that house. She encountered one obstacle after another: awkward land conditions, a dented utility pole, supply shortages, electrical work that didn't meet code, and slowdowns with the electric company. Positive Solar stepped into each of those problems and worked them out directly. They handled the sale, the install, and the service themselves (they don’t subcontract those parts), guaranteed the work, and offered financing, so someone from the company always knew exactly what was happening. Kaitlyn appreciated how the crew advocated for her — one morning seven Positive Solar staff met on-site with her and the utility to move things forward. In the end she ended up with a system that overproduces for the household and a monthly payment that should be cheaper than any prior electric bill, leaving her impressed by the company’s persistence and hands-on approach.
Shad W was shopping for solar and went to the company’s office to get details after the sales team had made big promises. When he asked for clarification in person, the owner dismissed him and told him to "get your daddy" — a particularly hurtful remark because the business already knew his father had died a few months earlier. He left convinced the sales pitch had been dishonest, accused the company of being liars and cheats, and warned others to pick a different solar installer; the owner’s insensitive comment about his late father is the detail he remembers most.
Norman Kasinger thought the company was solid until the manager who handled his account left. He paid roughly $16,000 to have a system installed, but after the departure things unraveled: persistent bugs showed up in the system, his requests for help went unanswered, and the firm ignored him for about six weeks. He discovered that the promised 10-year installation warranty provided no meaningful relief while service requests stalled, and he ended up frustrated and disappointed. The detail that lingers for him is simple and sharp — a costly installation left with unresolved problems and no responsive support once the original manager was gone, which made the warranty feel effectively worthless.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 74
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 11 years
Operating longer than most installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Joseph hired Positive Solar to put a large residential array on his White Mountain-area home and ended up with a surprisingly fast, tidy installation that didn’t break the bank. The crew tweaked the layout so the panels read as a clean, symmetrical field on the roof rather than a thrown-together patch, which mattered to him visually. Even with a big lawn and more than a hundred trees drinking from his well, he now runs a credit with APS, so the system’s performance has exceeded his expectations. He discovered the installers are local and pour time and money back into White Mountain communities, especially youth programs, which sealed the decision for him. When an out-of-town solar salesperson shows up, he tells them there’s no need—his local company handled everything and the APS credit is proof.
Eliza Hollom signed up for a residential solar system for her home and found exactly what she was after: honest, reliable, professional service. She received the performance and value she expected from the system and genuinely enjoys owning her electricity. The standout detail was the knowledgeable sales team and the professional installation crew who guided her through every step, turning a big purchase into a clear, manageable process. What stuck with her most was that hands‑on, step‑by‑step support — the reason she felt confident switching to solar.
Faith H. hired the company to install solar and was told the job would be finished by October 2012. She ended up handing over more than $20 up front, then spent months calling and texting with no real response; by August 8, 2013 the crew still hadn’t even started. After persistent pushing, the contractor finally began the work almost a year after the promised finish date — only after insisting she pay the full amount up front (she later realized payments are normally staged). When the crew did work, she found the workmanship sloppy and unsafe. She also concluded the installer and the local inspector were in cahoots, calling them the “good ole boys,” and felt left with no recourse. Faith branded the contractor a “thief and a liar” and walked away out of pocket, frustrated by the long delay, the demand for full payment, and what she judged to be an unsafe, poorly inspected installation — the detail she warns others to watch for is the upfront full-payment demand and the risk of inadequate, friendly inspections.
Candice hesitated at first but went ahead with a home solar install about two years ago. She ended up with a tidy, attractive array—the crew worked quickly and left the roof looking professionally done—and she’s been saving money on her energy bills ever since.
Tom Letteer booked a service visit from Positive Solar to his back-country property to adjust a 20-year-old Trace inverter/charger. Technician Alex drove out to the remote site and, teaming up with head technician Skyler, diagnosed and repaired the fault so the system was back in working order. The most memorable detail: worn, two-decade-old equipment got revived in a single visit on a rural site. He thanked Alex and Skyler for their work and plans to call them again if another issue comes up.
Norman Kasinger thought the company was solid until the manager who handled his account left. He paid roughly $16,000 to have a system installed, but after the departure things unraveled: persistent bugs showed up in the system, his requests for help went unanswered, and the firm ignored him for about six weeks. He discovered that the promised 10-year installation warranty provided no meaningful relief while service requests stalled, and he ended up frustrated and disappointed. The detail that lingers for him is simple and sharp — a costly installation left with unresolved problems and no responsive support once the original manager was gone, which made the warranty feel effectively worthless.
Heath Freeman noticed early on that this solar company stood out because it actively gives back to the community — not just a vendor but a neighbor. He experienced consistently strong customer service and crews who did solid, reliable workmanship. After the first install he kept coming back, using their services on multiple projects around his property. The detail that lingered for him was the combination of competent, professional work and a company that visibly reinvests in the community.
Ault Family ended up very happy with their installed solar system and with the ongoing service that followed. They value not just the equipment’s performance but the steady, continued support from the company — the combination that made the whole experience satisfying. For buyers who want reliable follow-up care as much as a solid install, the lasting service was the detail that mattered most.
Jim P expected a 5.5 kW solar setup to slash his bills, but discovered that during winter his home — running lights, a pellet stove and wood heat — still racks up over $70 a month. He found the system under‑sized: without extra panels it never came close to the output implied by the estimate, and the installer wanted $2,000 to add four 304‑watt panels that he believes should have been included from the start. He also ended up on a $200 monthly payment plan to pay the system off early. He learned the hard way that the array won’t power the house during a grid outage unless he pays extra for battery backup, and in hindsight thought a generator might have been the clearer option. The details that stuck with him were the $2,000 upsell for four 304‑watt panels, the persistent $70+ winter bill, and the $200 monthly repayment.
Long-term Satisfaction
Recent customers rate Positive Solar 4.5 ★
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.