Pur Solar reviews

After a decade of trusting this company with their family home, The Summers ran into a failed microinverter covered by warranty. Joe arranged a service visit for the very next day, and Steve arrived and had the issue resolved almost immediately. Throughout the exchange they found the team responsive, knowledgeable and professional, able to handle warranty work, repairs or new installs. What stuck with them most was the fast turnaround — a next-day appointment and a quick fix — which reinforced why they’ve relied on the company for ten years.

Nancy had solar panels installed on her roof a few years ago and has been pleased ever since. When a hailstorm this fall forced a roof replacement, she needed the panels removed and reinstalled to match the roofer’s schedule; Pur Solar coordinated with the contractor and handled the detach-and-reinstall quickly to avoid delays. She found Pur Solar far more flexible and less expensive than national outfits like Tesla or Sunrun, and appreciated having a local company that could step in when roof work came up. The takeaway that stuck with her: going local made the panel removal/reinstallation straightforward and kept extra cost and downtime to a minimum.

Lon S. discovered a frustrating snag after buying a house that already had a Pursolar system installed three years earlier and electronically monitored by the company. When he needed a full roof replacement, Travis told him Pursolar would not sign a contract directly with him to remove and reinstall the panels — they would only contract with the roofing contractor. The roofers then refused to take the job because they didn’t want the liability tied to Pursolar’s work, so he ended up stuck between two firms: the installer won’t deal with the homeowner, and the roofers won’t assume the risk. The concrete takeaway for buyers: replacing a roof on a Pursolar-installed system can become unexpectedly complicated if the installer requires contractor-to-contractor agreements and local roofers decline to accept liability.

Dennis has relied on Jordan for service on his home’s solar system for several years. He found Jordan’s communication to be clear and personable, matching the way he carries himself. When problems popped up with the system, Jordan stepped in to help and guided him through fixes, often resolving issues quickly. Service mattered to Dennis, and what stuck with him was Jordan’s responsiveness and habit of keeping him informed immediately at every stage.

Kim Brown ran into a stubborn electrical mystery at her home when the outdoor lights tied into wires hidden in the attic eaves had no power. She had her very handy dad and an experienced handyman follow the wiring with toners and still come up empty, so she called Pur. Their electricians traced the concealed eave wiring, found the fault, and corrected it — the kind of fix that required more than a quick look. Over the years she’s used Pur for several jobs, from simple switches to this complex attic wiring, and has had two to three different techs out who all performed well. The office made scheduling quick and straightforward, the staff stayed friendly and on the ball, and paying after the visit was painless thanks to a text-payment link. What stuck with her was that Pur diagnosed and repaired a hidden wiring problem others couldn’t find, and made the whole process — scheduling, service, and payment — effortless.

Valerie had used this company a few years earlier and recommended them to family and neighbors — but after a recent bathroom ceiling electrical job she’s rescinding those referrals. What pushed her over the edge was not just the broken chandelier but how the business handled it: an installer dropped and shattered her fixture while installing a ceiling electrical supply, and the owner instructed her to buy a replacement on Amazon and return the broken light to Amazon for a refund, saying it was routine. He offered no discount on the remaining invoice, didn’t prioritize a reinstallation, and left her to cover the replacement herself. Before that, the company charged a $65 nonrefundable estimate fee (applied to the job cost only if she used them), which made her feel the company discouraged price-shopping. The first electrician never removed his filthy boots or put on booties, tracked dirt through the house, and then dropped the chandelier. A follow-up tech arrived with even dirtier boots and again neglected booties, trampling carpet and floors. The first crew also left a handful of screws and supplies behind her husband’s parked car — a friend found them before they became flat-tir

John Witt went solar in 2016 when Pur Solar & Electrical mounted a 30-panel array on his Sedona roof. He watched his APS electric bill plunge from an average of $350–$450 a month to about $20, and the system recovered its upfront cost in roughly six years. Since the installation he hasn’t experienced any equipment problems—only routine cleanings—and the panels have continued to perform. For him the standout detail is the rapid payback coupled with virtually negligible monthly bills, making the project a clear long-term win.

Steve Clark discovered during an equipment installation at his home that significant electrical upgrades were needed. The company stepped in, handled a major electrical job while the installer was still on site, and wrapped the work up in a couple of hours. He came away impressed by the quality of the craftsmanship and the firm’s reputation — what lingered most was their willingness and ability to tackle a surprise, sizable upgrade on short notice and finish it quickly.

Robert B. gave PUR-Solar two stars after discovering his three-year-old system kept losing modules — roughly one failed module each year — and the company wanted to charge him to replace them. He had expected the advertised 25–30 year parts warranty plus PUR-Solar’s five-year workmanship guarantee to prevent those out-of-pocket repairs, but found the warranty didn’t clearly cover labor to swap failing components after installation. Year after year he faced the same breakdowns and even had no clear explanation for why inverters were failing. Frustrated, he concluded the warranty wasn’t being fully honored and walked away with a sharp, specific lesson for buyers: insist on written confirmation that both parts and onsite labor for replacements are covered for the full warranty period, or be prepared to pay repeatedly for service you thought was included.